Ordered item in the evening, arrived next morning, amazing. Perfect condition but lacked fast charger. Not a problem as already had one.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The delivery was quick and the quality of the refurbished iPhone excellent. Hard to tell it wasn’t a new phone. I also resold my old Android and that process was very straight forward. Back Market de... See more
J ai commandé un iPhone 13 mini mais j ai été obligé de le renvoyer car défectueux 😢
J’ai remplacé des IPhone 6S par d’autres, plus récents. L’iPhone XR est en service et donne satisfaction, à part l’intensité du son que je trouve faible,
Company details
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Store
- Online Marketplace
Written by the company
Hello, nous sommes Back Market, la première place de marché dédiée aux produits reconditionnés. Rendez-vous ici : https://www.backmarket.fr Pour plus d'avis : https://www.backmarket.fr/avis
Contact info
199 rue Championnet, 75018, Paris, France
- www.backmarket.fr
4.3
Excellent
98K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What the say basically the Appel watch…
What the say basically the Appel watch was new at 100% this company is trusted 100% and if you got problems the will refund you a soon as the ship your article… good job back market keep your good job up
15 July 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
J'ai reçu un Samsung Galaxy S23 Ultra…
J'ai reçu un Samsung Galaxy S23 Ultra en version US et non Européenne... Ce n'est bien sûr noté nulle part alors que le produit n'est pas censé être conforme pour le marché Européen !
10 July 2025
Unprompted review
Reply from Back Market - France
Bonjour Marine,
Nous tenons à vous présenter nos excuses pour les désagréments rencontrés. Conformément à notre politique de rétractation, votre commande a bien été remboursée à ce jour.
N’hésitez pas à revenir vers nous si vous avez la moindre question ou besoin d’assistance supplémentaire.
Olivia de Back Market
I-Phone reconditionné en excellent état
Reçu I-Phone reconditionné en excellent état, ma fille en est ravie.
1 July 2025
Portable en version americaine sans…
Portable en version americaine sans mention dans la description. Très déçu de mon achat
7 July 2025
Reply from Back Market - France
Bonjour Yann,
Merci pour votre commentaire. Je suis navrée d'apprendre que votre téléphone n'est pas à la hauteur de vos attentes.
Je vous invite à ouvrir votre réclamation afin que nous puissions résoudre ce problème dans les plus brefs délais
Pour entrer en contact avec nous, rendez-vous sur votre compte Back Market (https://www.backmarket.fr/fr-fr/dashboard/orders) et sélectionnez « Obtenir de l’aide » à côté de la commande correspondante. Vous serez alors redirigé vers notre plateforme de messagerie en ligne où nous serons ravis d'échanger avec vous !
Je vous souhaite une bonne journée.
Olivia, Service Client Back Market
Service was okay
Service was okay, but underwhelming. There were brief positives, but too many small delays and unclear steps dragged it down.
5 June 2025
Unprompted review
Reply from Back Market - France
Hello Éloïse,
Thank you very much for your feedback and for taking the time to share your experience. We are truly sorry for the delays and lack of clarity you encountered.
Any advice or suggestions you may have would be greatly appreciated, as they help us improve the quality of our service.
Have a great day!
Olivia, Customer Care Back Market
Fabulous experience
Fabulous experience. Item described as very good but it was exactly as it would be bought new with all the labels and packaging. It cost me a 1/3rd of what I’d have paid elsewhere. Arrived super quick. Couldn’t be happier and highly recommend.
4 July 2025
iPhone with « premium « retrofit…
iPhone with « premium « retrofit option sélected. Similar as brand new product as first Check let see if confirmed with more intensive usage
24 June 2025
Very trustworthy
Very trustworthy! My new phone functions very well and the delivery was super fast!
17 June 2025
J’ai remplacé des IPhone 6S par…
J’ai remplacé des IPhone 6S par d’autres, plus récents. L’iPhone XR est en service et donne satisfaction, à part l’intensité du son que je trouve faible,
16 June 2025
Excellent!!
9 June 2025
The communication process before and…
The communication process before and during delivery was effective.
30 May 2025
Ordered a scooter and payed 200 euros…
Ordered a scooter and payed 200 euros for it. On the website it said it’s in excellent state and condition. Got ie yesterday, the delivery was fast. It was on 0% so i put it to charge. In the morning i was supposed to go to the gym and halfway trough it just said error and it just stopped. Died on me. Now i returned it and shipped it, hope I will get my refund. Just buy something new learned my lesson.
5 June 2025
Unprompted review
Reply from Back Market - France
Hi Peter,
I'm sorry to hear so, this does not align with the level of service we ensure. Could you share your order number or the email address connected to your Back Market account? This way, I will be able to take over the case and provide you with a suitable solution.
Do not worry, during the 30 days that follow the purchase, you can return it for a full refund if you are not satisfied with the product.
Feel free to reach out if you have any question,
Best,
Claudine, Back Market
I’m very satisfied with Back Ma…
I’m very satisfied with Back Market honestly they are one of the best
1 June 2025
I ordered an M3 iPad Air and waited for…
I ordered an M3 iPad Air and waited for a long time without any updates. When it didn't arrive in time I have reached out to support, to be told that they never had it in stock to begin with.
I agreed to receive a different colour instead (which was in stock). It also never arrived, and after asking why it hasn't - my order has been cancelled and I will apparently receive a refund (maybe next week?).
This is ridiculous! I didn't receive my product. They are keeping my money for over a week now and it will apparently take another 5 working days to get it back. 0 updates on the progress of my order unless I file a support request?!
If you're planning on making a purchase from this site - don't and spare yourself repeated disappointment.
21 May 2025
Unprompted review
Reply from Back Market - France
Hello Jacek,
I am really sorry to hear that. There was an issue with the seller's stock, making him unable to ship the device, we sincerely apologize for that, and for any issue or concern it may have caused you.
The refund was triggered, all funds are returned to you. The five working days is an estimate of the time needed for the money to appeare again to your account, which depends on you bank.
I have taken over your case and will accompany you until it's resolution,
Please don't hesitate to reach out,
Best,
Claudine, Back Market Customer Care.
Super.i received good quality.i…
Super.i received good quality.i recommend other to buy from back market.thankyou.
26 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.