Back Market - United States Reviews 

19,053
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often finding them to be in better condition than expected and working perfectly, akin to new devices. Many appreciate the competitive pricing, noting that they can acquire high-quality refurbished tech for significantly less than new items. The delivery service is frequently highlighted for its speed and secure packaging, ensuring products arrive on time and in excellent condition. The user experience, from website navigation to setup, is generally smooth and easy, contributing to overall satisfaction. However, some reviewers were not happy with product grading discrepancies, receiving items with visible damage despite being listed in better condition. A few other people also felt that issues with non-functioning software or unexpected costs for repairs were significant drawbacks.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the condition and... See more

Quality

Users describe positive interactions with quality, with many reviewers stating that devices often arrive in... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Price

People report positive experiences with pricing, often finding competitive and reasonable costs for... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the purchase and setup process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great phone, my first iPhone (16 plus) coming from a Galaxy S25, all around great experience from purchase to set up. Really digging loving the iOS experience for music production and productivity,I j... See more

Rated 5 out of 5 stars

The device was sent promptly with excellent packaging. It worked as a new iPhone would - powered up , charged up, and transferred all data from the old phone flawlessly. The phone was rated "fair"... See more

Rated 5 out of 5 stars

I have purchased 3 cell phones and 1 iPad over the last 3 years, and all work as described. I bought a computer some time ago, but it ended up having issues, and no issues at all returning and receive... See more

Rated 5 out of 5 stars

I was able to search the website for the type and size device I wanted, and then I could review what was available and compare prices. Once I found what I was looking for, the buying process was sim... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Smartphone made good-as-new and with warranties. Plus hundreds of computers, PS4s, tablets, televisions, etc. 2 day delivery. Refurbished iPhone 6, refurbished Galaxy S6, etc. https://www.backmarket.com/ https://www.backmarket.com/reviews


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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No recent history of asking for reviews

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4.5

All reviews

(19,053)

3,098 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer experience

It was my first purchase and I must say I was a bit skeptical. The decision to make a purchase was just a casual conversation with a friend who had bought a device from you a few months ago and had everything done perfectly! I'm really happy with what I got from you guys, the phone is working perfectly, I'm actually happier with the experience. Your packaging was great, your communication very timely and the delivery super fast. Thank you so much BackMarket. I'll definitely refer a friend and even make a future purchase myself.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Back Market is Awesome!

Back Market is awesome! My phone completely crashed after 8 months. They sent a return label to have a tech look at it. phone was no good. within days, i was refunded my entire purchase, Wow! The response time is AMAZING! Communication A+! I purchased a new phone from Back Market again with no hesitations!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

I've bought phones from them in the…

I've bought phones from them in the past and don't remember the last time I bought a "new" phone. It feels good knowing I'm reducing waste. The phones are refurbished and work if you need them locked and worked if you need them unlocked. The price is also great too I've been trying to get others to join me

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I bought a refurbished phone from Back…

I bought a refurbished phone from Back Market and overall I had a good experience. The device arrived quickly, looked almost new, and worked exactly as expected, which made it feel like great value compared with buying brand new. The only thing to keep in mind is that quality can vary because different refurbishers sell through the platform, so it’s worth checking seller reviews before ordering. Overall, I found it to be a reliable way to save money on electronics while still getting a warranty and return option.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Back Market - Easy to Use

Back Market is easy to use (whether by app or website) and procuring a refurbished device was just as easy. Conditions of the devices seemed accurate, and shipping was quick. Back Market and the seller provided all the details I needed while purchasing and shipping. Above all, I feel I got a great value in the refurb device for the purchase price.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I love buying my tech from Back Market

I love buying my tech from Back Market. They always have a great selection, great prices for the quality, and I love the fact that they have a 1 year warranty. This warranty puts my mind at ease because sometimes refurbished products might have issues. I've bought a couple of things from Back Market and have rarely had any issues. They send me high quality stuff and if there is any issue their customer service is 10/10

1 June 2026
Unprompted review
Rated 5 out of 5 stars

I got an excellent condition M1 MacBook…

I got an excellent condition M1 MacBook Pro on the end of May 2026.

It was almost new, a think only 1 or 2 minor scratches (I can't even say they are scratches as they are almost invisible, you have to look for them carefully and deepl).

Battery was at 47 cycles and 97% health. That's a great experience if you ask me. That's more than what I expected.

Only minor detail is the charging cable was a bit worn. Charger and cable are original, great quality but in fair condition. But I don't care about them, I care more about the real machine, and the machine is almost new, in premium condition.

I would absolutely recommend it and I would use it again for family or friends.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a used iPhone 15 from Back…

I purchased a used iPhone 15 from Back Market, and the experience exceeded my expectations. The phone arrived in very good condition and looked almost brand new. There were only minor signs of use, and everything worked perfectly right out of the box.

The battery health was great, the screen was flawless, and the phone runs smoothly and quickly. The camera quality is excellent, and all features function exactly as they should.

I appreciated the accurate description of the device’s condition and the value I received compared to buying a new phone. The ordering process was easy, shipping was prompt, and I’m very happy with my purchase. I would definitely buy from Back Market again and recommend them to anyone looking for a quality refurbished or used phone at a reasonable price.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Back Market great value

Back. Market is a great place to find great deals on PCs, phones whatever electronic devices you may need. I am very satisfied with my laptop. It performs flawlessly and I purchased at a fraction of the cost it would be new. I highly recommend goingy refurbished and using Back Market.

27 May 2026
Unprompted review

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