Back Market - United States Reviews 

19,176
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,331 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent condition and quality of refurbished products, often finding them like new and exceeding expectations. Many appreciate the reasonable pricing, enabling them to acquire high-quality devices at a significantly lower cost than new items. The fast delivery and smooth overall user experience are also frequently highlighted. However, some customers noted product discrepancies, including visible damage, lower battery health, or devices arriving faulty and non-functional. A few reviewers also experienced slow or unhelpful responses when trying to resolve issues like returns or trade-in evaluations.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and speedy delivery... See more

Price

Customers consistently express satisfaction with the pricing, often finding products at a much lower cost... See more

User experience

Clients share positive opinions on user experience, with many reviewers reporting outstanding and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm tremendously grateful for Back Market x Chrome OS USB drive. I installed on a Windows 10 machine that lost support as well as a Windows 8 PC with great ease. Both are running superb!! I look fwd t... See more

Rated 5 out of 5 stars

I high recommend Back Market. They have a wide selection of products. Their website allows you to input exactly that for which you are searching. Ordering and paying for the order are easy to compl... See more

Rated 5 out of 5 stars

I absolutely love my phone. The phone from Back Market arrived practically new with accessories at a much lower cost than the mobile retail stores. My phone arrived quickly well packaged. If you want... See more

Rated 5 out of 5 stars

The device was sent promptly with excellent packaging. It worked as a new iPhone would - powered up , charged up, and transferred all data from the old phone flawlessly. The phone was rated "fair"... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Smartphone made good-as-new and with warranties. Plus hundreds of computers, PS4s, tablets, televisions, etc. 2 day delivery. Refurbished iPhone 6, refurbished Galaxy S6, etc. https://www.backmarket.com/ https://www.backmarket.com/reviews


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(19,176)

3,234 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Bought 3 android phones in last few…

Bought 3 android phones in last few years. 2:for me one for gift. All were in condition stated on site. Service was fast, set up relatively easy. Gave friend a recommendation to try site for iPhone. Their experience was good to.

25 June 2026
Unprompted review
Rated 2 out of 5 stars

I cannot fully charge iPod Air and…

I cannot fully charge iPod Air and inquired about inappropriate charger but no response. Net says should be using a 24 W charger. I’ve never seen Watson on a charger. When I have time, I’ll send it all back on unless somebody gets back to me with some kind of remedy. This is very disappointing.

26 June 2026
Unprompted review
Back Market - United States logo

Reply from Back Market - United States

Hello There,

We are very sorry to hear about this issue! Can you please update your review with the order number so we can look into this for you? You can also open a claim by:
1. Logging in to your Back Market account
2. Click on "My Orders"
3. Find the order you need help with and click on the "Get help" button next to that order
4. Select the option that best describes why you're reaching out.

We typically respond within 1 business day.
Please let me know if you have any questions in the meantime.

Thank you,
Back Market Customer Care

Rated 5 out of 5 stars

Worked great on old MacBook model A1181…

Worked great on old MacBook model A1181 Core2 Duo 2.4ghz 4mb RAM, 256gbhdd. Installed quickly and runs perfectly! I'm able to stream TV, text, and email all at the same time.
I've done IT since 1973, and this is nice, clean, lightweight code. Turned old Mac into a cool Google terminal.
I actually prefer streaming on it compared to my Linux system.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

My second Back Market purchase

This is the second iPhone that I have purchased via Back Market. Again, the phone arrived quickly, it was in very good condition and it restored from iCloud without a hitch. I bought from Back Market because of the price AND the quality. I don't feel the need to buy a new iPhone when good used phones are available reliably from Back Market.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I love my computer

I love my computer, even with the fair condition it looks amazing, it works amazing, I like the back market, when I upgrade to an Apple computer I’m going here hands down

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Wow, Great products !!

This was my first time using Back Market. I was in the need of not only a laptop, but a phone both at the same time.
I just happened upon the website and was amazed at the selection of not only the products offered, but the different selections for condition and pricing.

I ended up purchasing my laptop and phone for a very good price. The shipping was handled excellent, with customer service updating me on every detail. When I received my items, It was like Xmas. My laptop and phone were both like brand new. I had no issues with either of them starting up and both are working flawlessly.

I have already recommended Back Market to one of my friends, and will be recommending them many more times, im sure. With everything getting so expensive, you'd be wise to give Back Market a try, you won't be disappointed.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy!

Could not believe I received my phone in 2 1/2 days from time of order. Ordered SE 2022. It appears to look new to me and battery health is 98%. Very happy with my purchase. Have recommended Black Market to several friends.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

The device was sent promptly with…

The device was sent promptly with excellent packaging. It worked as a new iPhone would - powered up , charged up, and transferred all data from the old phone flawlessly.
The phone was rated "fair" for condition because BackMarket is careful to not mis-represent their offerings. This phone came in very good condition physically so we were very pleased with it.
For the trade in transaction, we don't have the close out on that yet.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Return Customer

I have purchased several devices from Back Market and have never been disappointed. My last purchase of an iPhone 14 Plus has been my favorite. It works perfectly and is a nice upgrade from my iPhone XR. I never buy new because it's too expensive, so I buy from Back Market and save money by buying older models. I love Back Market's selections and prices.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

I got an iPad 9 from Back Market to…

I got an iPad 9 from Back Market to replace an iPad Air 2. The iPad 9 was listed as "Fair". The price was great, shipping was free and fast. The iPad is great. It came with the newest software and it looks new.
So I'm real happy with Back Market. I had previously bought 2 iMac laptops from them, both were way better than expected. When I need tech items Back Market is the first place I look. Highly recommended!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

BackMarket is our new go to for phones

From ordering, to keeping me informed, to the shipping (my order came a day early!) everything was 5/5 stars. The price was on point too. We got my boyfriend an iPhone 12 to say it was in excellent condition is an understatement. It looks and performs as if it were brand new. We are now forever customers of BackMarket!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a new-to-us Galaxy S25+ in…

Purchased a new-to-us Galaxy S25+ in excellent condition. The process was simple, the phone arrived as committed, and the phone is great. I believe we paid a fair price for a phone in excellent shape. I will return when I upgrade my S20 later this year.

10 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look