Babyshower Reviews 5,927

Want to return my order as it is not as i expected. Have written multiple e-mails with no response.

Jan from Customer Service provides the distinguished service from the Danish site. By answering simple emails. With the expectation that the customer himself takes responsibility for goods that are not in stock, even if they appear to be in stock on the website

They have sold my problem very quick and the person on the phone was very helpful.

Ordered a BabyBay bed from them which arrived cracked, and unsafe to use. I have written two separate emails and waited 3 weeks for an answer and have not gotten any reply. Very poor customer service and would not recommend ordering from them.

In March I made an order that I decided to return. As there was no return label I contacted customer service who approved the return and said I had to pay the return myself. I payed the return and returned the order in primo April. As I did not hear from Babyshower or received the money, I have tried to contact Babyshower by mail and phone more than 6 times throughout May and June, but they do not reply nor pick up the phone.

Ordered a set of wheel covers for our pram, unfortunately they didn't fit. But the service experience afterwards was pathetic. I basically never write reviews, but this was probably the most frustrating customer service I've had in a decade of online shopping.

We sent a photo to show our wheels were the specified size (35cm), they requested a photo of the wheel covers not fitting. We followed their request, but they basically sent back a message saying they do fit, despite the photo! Even though I'm standing there with the non-fitting wheel cover and my pram wheel in hand *facepalm*. They then offer a postage label, which we accept, but then change their minds and ask for us to take and send a video first. *sigh* OK, so we do that, during which I accidentally actually rip their poor quality wheel cover in an attempt to make it fit. Send them the video, and they still say, yep the wheel covers can fit(!) They offer a refund but only if we pay near half the cost of the product for a return shipping label to send the covers back. So we've jumped all their inconvenient and frustrating hurdles, only to be told we have to pay further for their mistake. No thanks.

Well done babyshower.dk - enjoy the hundred kroner(!) you saved.. I hope it was worth two annoyed parents who'll certainly not buy from you again, and this one star review. Recommendation: avoid!

Update: Since we mentioned there was a negative review heading their way, suddenly there's an offer of a free return shipping label. Surprise surprise.

Very incompetent company and lowest level customer service! We bought a pram from ABC via BabyShower, which breaks stopped working after just three months. Babyshower after asking us for a lot of documentation suggested a repair, not even an exchange of broken parts. We have now this case pending for 1,5 year!
We tried to send the pram for repair many times, but firstly BabyShower would send it to repair leaving us without a pram for weeks or months and not providing any substitution. When we finally agreed for a pick-up without a replacement pram, the pram was not picked up, the emails were not answered for weeks. We asked for a pick up for 20th of June, no answer. Suddenly on the 13th of July there came a courier, without informing us beforehand.
After calling again, we agreed a new date for picking up the pram the 18th of July. Now the pram stands packed for another two days. When we called BabyShower we were informed, that it turned out that they cannot order a pick-up, as people are on holidays.
This is an absolutely unserious approach. Waste of time and money. I would stay far away from that company!
I run a business myself, and there is nothing like leaving customers pending as someone goes on holidays. If you keep selling and earning during the holidays, you need to provide a customer service.
It is unacceptable to deal with the repair for 1,5 year, when the simple solution would be to just send the replacement part of the pram.
It is also an issue of safety, the pram with broken breaks is an absolute danger for a child.

Hurtig levering og Willow tree figuren var den helt perfekte gave 👍👌

We just received our babybay bedside crib. It lives totally up to our expectations- it’s beautiful, very good quality and fits very well with our bed.
We can’t wait to sleep right next to our baby girl.
Also, Babyshower handled our order so quickly. We had the package the day after we ordered.

Highly Recommended

Shopping with babyshower.dk was a pleasant experience. I ordered a baby toilet seat with steps. The ordering was easy, the product was delivered earlier than expected. But the best thing is the quality of the product which is amazing. I am very happy and would definitely recommend shopping from here

All the products arrived fast and were as expected (pregnancy/breastfeeding pillows, changing mat). Very good experience overall :-)

Fast delivery, good prices and good quality. I recommend Babyshower.dk

Very easy and fast delivery. Loved the website and baby stuff.

I am happy with my purchase. The toilet seat is very safe and secure, easy to assemble.

God og fleksibel service også ved retur. Tak for god service og hurtig levering, kommunikation osv.