Babys-Mart Reviews 1,593

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the quality of the products, finding them to be excellent and well-made. Many people also appreciate the competitive pricing and value for money offered. However, some customers experienced issues with delivery times, noting delays and a lack of clear communication regarding their orders. A few other people also felt that customer service responses were sometimes unhelpful or inconsistent when addressing these delivery concerns.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the prompt and quick delivery,... See more

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the sturdiness,... See more

Order

People report ambiguous experiences with order. Many customers praise the smooth and easy ordering process,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers praise the prompt assistance and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as sturdy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed a carrycot to fit our second-hand Baby Jogger stroller and weren’t totally sure what would work. The team were incredibly helpful, talked us through the options and made sure everything was... See more

Rated 5 out of 5 stars

Having read reviews talking about delivery issues I was unsure but everything was fine. Delivery was slightly delayed but customer service was great, keeping me informed. Item arrived around a week la... See more

Rated 5 out of 5 stars

Ordered a Cybex booster seat online and the whole process was really smooth. Delivery was quick and the seat is excellent quality easy to fit and very comfortable for our child. Very happy with the pu... See more

Rated 5 out of 5 stars

Ordered a Joie highchair from Babys-Mart and had a great experience. Delivery was quick, the product was well packaged, and the highchair is sturdy and good quality. Very happy with the purchase and s... See more



Company details

  1. Baby Store

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Rated 5 out of 5 stars

Ordered a Joie highchair from…

Ordered a Joie highchair from Babys-Mart and had a great experience. Delivery was quick, the product was well packaged, and the highchair is sturdy and good quality. Very happy with the purchase and service. Would recommend.

27 February 2026
Rated 5 out of 5 stars

Ordered a Joie highchair from Babys…

Ordered a Joie highchair from Babys Mart and had a really good experience. The website was easy to use, delivery was quick, and the highchair is great quality and easy to clean. Very happy with the purchase and would order from Babys-Mart again.

13 February 2026
Rated 5 out of 5 stars

Recommended for Advansafix car seats

Excellent experience purchasing the Britax Advansafix from Babys-Mart. The ordering process was easy, delivery was prompt, and the car seat arrived well packaged. The seat itself feels extremely solid and well made, with clear instructions that made installation straightforward. It gives us real confidence in terms of safety and comfort. Very happy with both the product and the service would definitely recommend Babys-Mart

4 December 2025
Rated 5 out of 5 stars

Ordered a Cybex booster seat…

Ordered a Cybex booster seat online and the whole process was really smooth. Delivery was quick and the seat is excellent quality easy to fit and very comfortable for our child. Very happy with the purchase.

4 February 2026
Rated 5 out of 5 stars

We needed a carrycot to fit our…

We needed a carrycot to fit our second-hand Baby Jogger stroller and weren’t totally sure what would work. The team were incredibly helpful, talked us through the options and made sure everything was compatible before we bought. The carrycot arrived quickly and fits perfectly. Would definitely recommend.

4 February 2026
Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.
I was promised delivery of a car seat within two weeks, but instead I waited a month and a half. During this time, no one seemed interested in resolving the issue.
I sent several emails, but received no proper explanation and not even an apology. The lack of communication and responsibility is unacceptable.
I would not recommend this company due to poor customer service and failure to meet promised delivery times.

26 January 2026
Rated 1 out of 5 stars

The worst experience I’ve had!!!

Really bad experience. The delivery took over a month even though the availability and dispatch of my product had been 2 weeks (based on the information they gave me initially).
Never received any communications on the delay, which if they had, I would have understood. I had to constantly call them and they would never have an answer as to where my order was or when I could expect it to be delivered.
Would not recommend to anyone.

9 January 2026
Rated 2 out of 5 stars

I wouldn't order from them again

Ordered a car seat on Black Friday. After 3 weeks still hadn't received it. After contacting them was told it was out of stock and wouldn't get it until January. Disappointed they made no effort to contact me about this. When it finally turned up after 5 weeks in January they only sent half the seat, so there was a further delay whilst they dispatched the second box.

The only thing in their favour is that customer services were quick to respond to my messages when I contacted them.

5 January 2026
Rated 1 out of 5 stars

Really poor - no delivery and no comms

Really poor.
Ordered a product with a 10 day despatch lead time. One week after the date at which i should have received the product, i contacted Babys-Mart who confirmed that they hadn’t received the item from the supplier or despatched it yet, and it would be another month (we are now 24 days after i ordered). Zero communications on their part, i have no idea when i would have found out about the ongoing delay if i hadn’t contacted them myself.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I haven't open the parcel

I haven't open the parcel, it's a present for my niece. Whose having her baby in April. I've used this company for the first time. Very professional and delivery was on point.

29 December 2025

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