Babyplanet Reviews 

460
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We visited the Sutton in Ashfield store. Excellent service would definitely recommend. Made a daunting experience easy and relaxed. Mike was so helpful and lovely when we initally came and helped us c... See more

Rated 5 out of 5 stars

A fantastic experience, really friendly staff couldn’t do more for us. Were able to answer all of our questions and made some wonderful recommendations! Managed to sort everything out in a single v... See more

Rated 5 out of 5 stars

Excellent service. Each time we visited the store the staff were extremely helpful, nothing was too much trouble & everything was explained & demonstrated thoroughly. We have not experienced this kind... See more

Rated 5 out of 5 stars

Absolutely amazing service from Bristols at Sutton In Ashfield. Very helpful with demonstrating any travel systems i wanted to look at and explaining everything about them. With Covid and lockdown it... See more

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4.6

Excellent

TrustScore 4.5 out of 5

460 reviews

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4.6

All reviews

(460)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Displeased with pram

We purchased an egg pram set from a baby show in May for our baby due in August. Unfortunately the front wheels wobble and the back/rear wheels lock which isn’t safe when walking with baby on the road.
Secondly the isofix for the car seat is so stiff that I cannot use it without my husband present.
We are truly disappointed with the product especially for the amount of money paid. My advice will also be to buy items closer to the date of birth so you are not told you cannot return the items because of the 30 day return policy. We feel cheated for buying an item over £1000 and now having to go through hoops.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

We had our full travel system and nursery furniture from Bristols at Sutton and the service, knowledge and advice was exceptional. We left feeling so confident with our purchases, instalment and usage.

8 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

We visited the Sutton in Ashfield store. Excellent service would definitely recommend. Made a daunting experience easy and relaxed. Mike was so helpful and lovely when we initally came and helped us choose the right car seat and pram for us - thank you so much for your advice. Annette was also super helpful helping us fit our carseat. Will be back in the future for any other baby bits we may need. Thanks :)

7 August 2023
Unprompted review
Rated 1 out of 5 stars

service terrible

I ordered 2 items on saturday 17th june for baby shower saturday 1st july. was told 3-5 working days for delivery, then when delivery didnt come was told 5-7 working days. its now thursday 29th june and still havent recieved my items. avoid this company.

17 June 2023
Unprompted review
Rated 5 out of 5 stars

Bristol's Early Days

At Bristol's Early Days in Sutton-in-Ashfield - Lovely customer service, very helpful with the purchasing process.
Very informative and offered a great demonstration!

26 April 2023
Unprompted review
Rated 5 out of 5 stars

excellent service and great deals

Popped in to the Mansfield beach to look at a pram and ended up with a ex-display pram system and car seat. Staff were brilliantly helpful and spent over 90minutes with us going through everything. Couldn’t recommend them enough!

6 April 2023
Unprompted review
Rated 5 out of 5 stars

Bought the SnuzCloud and the Obaby…

Bought the SnuzCloud and the Obaby Chair in grey. First baby staff really helpful and friendly. If you want to have a look at pushchairs fantastic also a small selection of cribs and cots upstairs. Parked right at the front of the shop. Best baby shop we have been to as yet xx

3 April 2023
Unprompted review
Rated 5 out of 5 stars

5***

5***. Had all our baby furniture from here, always kept up to date with deliveries and always helpful and willing to spend time with you when you visit the shop. Highly recommended

6 March 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this place at all costs

Avoid this place at all costs. They only care about your money, as soon as they have it you don't matter. If you receive your items, IF YOU RECEIEVE Them, check to see if they are damaged, I bet they are. I have contacted the owner (from what I've been told) Imran @ babyplanetonline.co.uk and I still haven't heard anything. I have tried emailed the store 5 times, never gets dealt with. The customer service team has never contacted me. There ghosting me over a refund for an item I have never received. Just AVOID these scammers.

5 January 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service! Answered all my questions about my items with so much detail! We purchased pushchair, cot, side cot and car seat. Helped us get as much discount too. Would definitely recommend!! Lovely place and people!

31 December 2022
Unprompted review

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