J utilisais la carte multi local le voyage me coutait aller retour 6,20. Aujourd'hui il est a 9,60. Augmentation de 25%. On ne peut plus prendre au guichet si on paie par carte, donc si on veu... See more
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I don't know if what they are doing is legal: We have purchased the 4-day interrail pass in first class so we do not have to buy tickets, we only have to reserve seats. However, their website does... See more
The SNCB International site was clear and easy to use. One complaint: we reserved seats on the Deutsche Bahn train from Brussels to Frankfurt. However, we weren't able to give our preference (table... See more
Just crap. Train reserved at 9:54 for departing at 12:25 to Frankfurt. Train cancelled. Next train 2 hours later with a change date meaning actual delay 2.5 hours. Customer service 30 minutes waiting... See more
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Company details
About sncb international - nmbs internationaal
Written by the company
- best international fares online.
- e-tickets on most journeys.
- official sales partner for:
- Eurostar
- Thalys
- TGV inOui
- ICE
- Nightjet
- TGV Lyria
- Trenitalia
- etc...
- 7/7 customer service from the European rail specialist with 250,000 sales/month.
Contact info
Avenue de la Porte de Hal 40, 1060 Brussels, United States
- +32 70 79 79 79 (€0.30/min)
- www.b-europe.com
2.0
Poor
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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very efficient
The website is very efficient - no unnecessary information requested
Next steps are very clear indicated
bookings done in no time !
28 September 2022
Unprompted review
Difficult
Site is slow. Payment was denied multiple times with no explanation, until it was accepted when I picked a different train time. Difficult to find train times when there's a block of time with no trains. If I had any other train to use, I would have instead.
24 September 2022
Unprompted review
This is terrible
This is terrible. I paid using the machine at the Brussels train station to Ghent using my Mastercard. They charged my card and yet there was no ticket out of the machine. I tried again, for another 2 times, with the same error. Even the SNCB app did not work. I had to ask the staffs at the station for help and then paid my ticket using cash instead, and they mentioned refund would be made. However, only 2 of the 3 transactions were refunded. I made an enquiry to SNCB but they never replied at all. This is terrible. Please do not use a card for payment at the machine, there could be technical issue from time to time.
1 September 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Tiffany.
We're sorry to read that you encountered payment problems at the ticket machines in Brussels.
If you contacted our customer service, be assured that you will get a reply (delays may vary according to the number of cases they are treating). Cf. www.belgiantrain.be/en/support/forms
Needed to get refund for tickets with…
Needed to get refund for tickets with wrong date on them. Speedy and efficient service, everything went well.
23 September 2022
Unprompted review
We didn't accept the tickets and the…
We didn't accept the tickets and the website completed the purchase without our authorization. Plus, booked us separated seats. Horrible service.
16 September 2022
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Gustavo.
We're sorry to read that your tickets might not totally match your needs.
In normal circumstances, the carrier's booking system will always allocate seats next to each other (or facing each other). This time, however, it was no longer possible to find free seats together at such short notice (full train on a busy weekend). We are sorry for that.
Very difficult to believe, however, that your booking (and payment) were completed without any action or validation on your side 🤔.
Useful but occasionally clunky
Very useful being able to reserve a seat for the Eurostar with our Interrail passes (easier than the Interrail site), but although some of the function worked really well, others were clunky, especially when asking for the pass number for those like us who have mobile passes. Had to look elsewhere for a solution.
16 September 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Many thanks for sharing your feedback, Kris.
Pleased that we could help you book your Eurostar tickets at pass holder fare online.
We are aware that the pass number check is not as smooth as it should be, but an improvement is currently under development and will be released soon.
Payment function of this site does not work with Mozilla Firefox
The payment function of this site does not work with my web-reader (Firefox 104.0.2 for Windows 10 64 bits). The marvellous error code I got when trying to pay using that web-reader was "b.e".
And the phone number for contacts about this error was not reachable. Tried 3 apps, and had my son try from his phone. The same number should be used for other enquiries.
13 September 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Many thanks for sharing your feedback, Matz.
We're sorry to read that you encountered difficulties with the online payment of your tickets.
From your testimonial, it is not totally clear if the problem occurred on our own booking platform or in the secured payment systems of our independent payment provider.
Be assured, however, that we are making further investigation of what may have gone wrong.
Pleased, however, that you could complete your booking with your son's phone.
Have a pleasant journey!
Complicated system without sear choice
11 September 2022
Unprompted review
Digital experience underwehleming and not up to standard
App does not upload tickets
Email has not link for direct calendar entry
10 September 2022
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback.
We'll be pleased to investigate the ins and out of a standard "add-to-calendar" feature.
From our information, your e-tickets should have been correctly uploaded in your My Tickets section in the app.
Feel free to contact us for any further support through www.b-europe.com/EN/contact.
Have a pleasant journey!
Nonrefundable waiting simulator
I bought a ticket. The train's doors do not open and the train leaves early. The next train gets cancelled, thus I have to wait for 2 more hours. I cannot refund the ticket and I'm fed up with this.
10 September 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Niels.
We're sorry to read that you missed your first train and that the second train got cancelled.
As we have no details on the kind of ticket or the kind of train you have (national or international?), please contact our customer service on www.sncb-international.com/EN/contact/client-service for any complaint, refund or compensation.
They sold me a ticket when they knew…
They sold me a ticket when they knew there was a strike. I show up and the train isn’t going to my destination. Almost missed my plane, had to get there by car.
9 September 2022
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Erich.
We're sorry that your train was cancelled due to a strike in the Netherlands on Friday 9 September.
Unfortunately, the travel data transmitted by the involved rail operator had not been updated, which resulted in trains still being shown in our booking interfaces.
Please submit your request for a refund on www.b-europe.com/EN/contact/client-service.
Full refund after strike
One of the countries I booked got into national strike tomorrow. Could still get a full refund today!
8 September 2022
Unprompted review
I put in Bruxelles to London and it…
I put in Bruxelles to London and it sold me a ticket from London to Bruxelles
6 September 2022
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Stephanie.
We're sorry that you came out with a ticket for your journey in the wrong direction.
Obviously a mismanipulation where your departure and arrival station were inverted unnoticedly.
Please contact our customer service through www.b-europe.com/EN/Contact/Client-service to see if anything can be done.
No air conditioning in 2nd class
No air conditioning in 2nd class. Outside is 28degrees inside many people and now air conditioning. This is very bad
4 September 2022
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Alexandra.
We 're sorry to read that your train was not equipped with airconditioning.
Most of our trains now have airconditioning, but it takes time to replace or renovate an entire fleet of hundreds of train units. The process is ongoing and making good progress.
Glad that it's refundable
31 August 2022
Unprompted review
My train for Amsterdam was cancelled…
My train for Amsterdam was cancelled and the refund was immediately. Thank you very much.
30 August 2022
Unprompted review
extremely fast and efficient service
26 August 2022
Unprompted review
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