Azerty Reviews 

First of all, I take care of my tech to an insane level of care. So when my 750w PSU died suddenly, I was surprised.

I needed to return the PSU to Azerty, which was under warranty. It had died in operation, under all normal circumstances. Once I determined it was definitely faulty, by replacing a working supply, I immediately called Azerty.

I spent 25 minutes discussing with the service rep, who was pretty nice. He checked the Coolermaster warranty info himself and specifically instructed me to send it to Azerty. So I did.

A week later I get an email that my PSU is recieved, is indeed found faulty but is "damaged" on the exterior, and told pics were attached. Pics were not attached, and I had to respond and tell them that I sent an undamaged PSU to them, and I have no pictures to even see the "damage".

Days later, a response from them (with pics this time) showing the PSU, the box it was in, and some of the packing material. Their response stated the box is "on the small side" even though it is 3x the size of the PSU itself, and the packing material is insufficient, even though they sent me a pic of their engineer removing the packing material. These are dishonest statements.

Furthermore, the pic of the PSU is of the label side, which is completely clean and undamaged apart from a warp of the metal on the label side that is clearly by pressure not impact, meaning it is probably by some weight on the PSU... or someone gripped it too hard. There is not a single scratch, or impact mark, just the warped metal, which is the damage.

To add insult to this, they tell me that they will not return it to Coolermaster because after 2 years I am supposed to do this myself, even though the customer service rep I spoke to explicitly told me after looking up the warranty info that I need to specifically send it to them, which I did.

After this they refused to take any accountability at all for this debacle, including telling me "well, its not written in the ticket that we told you to send it to us" and just being terrible customer service. I'm honestly disgusted, especially as the first time I've ever returned anything after years of buying from them, not even an ounce of understanding or accountability.

To top that off, the rep was rude and talked over me and interruped me constantly while trying to explain, then told me he would get someone to speak to me that might be able to help, then said that noone is going to speak to me, and thats it I'm on my own.

I'm disgusted by the customer service of this company, I bought nearly all my hardware for personal and business through them, but now I'm just in shock. They still have my PSU and told me to report it to PostNL "because we are not a shipping company", they literally said that.

They told me specifically to send this to them, then apparently bent the casing, and denied all responsibility, made up a bunch of weird excuses despite their own pics showing the truth, and then hung up on me at the end. I contacted them first and followed all their instructions to the letter, and this is what I got.

I'm just saying if you read this, make up your own mind.

All of this for an 80 euro PSU.

In my opinion: Shockingly bad customer service, no accounability, rude, standoffish, disengenuous, dishonest.

I ordered 2 monitors and received them the next day. Unfortunately, both of them had dead pixels, so I returned them. The return process was very smooth, but most importantly, I received instant responses to my emails, so I consider the customer support the top-notch. Additionally, I requested and received return costs too. Therefore, I am happy with how my order and return was handled.

ordered hard drive. a couple months later it decides to not work correctly anymore. I send it back (ordered through BOL). they refuse to work with me on a solution other than not telling me what they will do. I wanted my money back, they say no, I want a different series of drive (Seagate Exos instead of the junk Barracuda line) and I would pay extra for the new drive seeing its more expensive, they say no. Very rude response, very poor customer service. I have spent 1000's here and I will not be doing this anymore. Avoid if you need to warranty something.

Ordered my mouse. They lost my payment. Had to send proof of my payment. Then they sent me my mouse and another invoice. Had to contact them again and they removed 2nd invoice. They're nice, but it took two weeks to get my mouse and a lot of hassle.

Bought a monitor from Azerty as it was one of the cheaper providers with supposedly stock with the supplier. After ordering I received an email stating delivery date was unknown. I contacted customer support which went very smoothly and they assured me the monitor was on it's way and indeed a couple of days later I received it. No problems, very friendly customer support.

Prompt delivery, no frillz.
Needed Customer Service for a little technical issue, which was promptly, expertly and very amicably resolved - even after Close of Business!
Will definitely return!

Excellent shipping, packaging and product. I will be heading back to Azerty next time for sure!

super.the order was carried out very quickly. I recommend it

I always check if the electronics I'm about to buy are available at Azerty. They usually can't match the bottom price, but taking into account their excellent service, it's a small markup I happily pay.
Over the years I've had several items that needed warranty, which they always promptly resolve. Beyond that they even go so far as calling ahead to offer help with new parts that aren't compatible out of the box, optionally fixing it at a small service fee before shipping.
Can't seem to go wrong shopping with these people!

I can recommend this store without hesitation. Their prices are good, the communication is excellent and the delivery is super fast. I ordered from them on Friday around 10 AM, and for my biggest surprise the package arrived on the next day, in 26 hours I received everything that I ordered. Good service, would buy again.

I was looking for a projector and the best price was here. the description was perfect, with many details. delivery and service was quite fast. I recommend these guys

Amazing service and great support when needed. The price was the cheapest on the market.

Great website to shop from.
It has really competitive prices and the delivery is very fast.
First time buying from them and, I have to say, I am really satisfied.
I will buy again, highly recommended!

Always deliver on time and are helpful when needed

Had a good time ordering from Azerty and would do it again!

The best ever! Low price guarantee!

good experience with Azerty.nl.
delivery was fast, product is conform with fair price and good communication
I recommend, and I'll come again

Good prices, fast and helpful customer service.

Proactive friendly sales help and fast delivery.

Next day delivery.
Good prices and material well packed for delivery.