Quick, easy , staff very helpful (the ones who knew what they were doing) friendly, no questions unanswered, hire van here day after reporting accident. Only problem can't actually talk to someone du... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The most important thing is the communication is was extremely helpful and kept me informed all the way through my car being repaired. It’s easy to download the app to see at what stage it at. Also... See more
Company replied
This made a claim I was dreading very simple. AX took care of everything and kept me updated all along the way. It was all done in a very timely manner with minimum effort required by us. My only c... See more
Company replied
Absolutely brilliant in dealing with my claim Paid out fully no quibbles and like for like courtesy car supplied delivered and collected too Great communication Goes to show some people and com... See more
Company replied
Company details
Written by the company
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Written by the company
- Our promise
- To put you at the centre of everything we do.
Contact info
Unit 605, B24 9FD, Birmingham, United Kingdom
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AX
Thank you! 😊
Well worth using if in that situation
On the ball service by AX ,staff were very efficient and helpful and hire car delivered next day can't fault them
22 June 2026
Reply from AX
Great to hear - thanks for your review 😊
Seamless from start to finish.
Everything about this experience was absolutely seamless. Fantastic customer service and support from start to finish. I cannot fault this company at all and they have made a very difficult time a lot easier for me.
21 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Reply from AX
Thank you! 😊
The helpfulness of the staff was outstanding
The helpfulness of the staff, how they always kept me informed about my claim.
17 July 2026
Reply from AX
Great to hear - thanks for your review.
Amazing
Really good experience sorted in 4 weeks.
With in 12hrs give to me courtesy car appreciate ax service.
And autohaus repair company they do amazing job my car looks new need and clean. Thank you
18 July 2026
Reply from AX
Thank you, this is great feedback.
This company done nothing to help me…
This company done nothing to help me apart from waste my time
12 July 2026
Reply from AX
Thanks for reaching out. Your comments are noted, and we use feedback to see where we could have done things differently for our customers. We are sorry for any inconvenience caused.
Excellent service
Made my life easy straight right after the incident and till my car gets properly good to drive AX provided me same segment of car with same features. I am really thankful to them for their service.
19 July 2026
Reply from AX
Thanks for leaving a review - we are so pleased you found the service easy, and thanks for using AX!
On the whole a really good experience…
On the whole a really good experience especially as the process lasted just over several months. There were some occasions where I felt that lines of communication fell a little when I'd rung in and awaited a call back and it didn't happen early on in the process. Also, when taking the courtesy car to the body shop where my car had been worked on, it would be good to have a compulsory cursory check over of the hire car by the respective body shop to check the fuel tank is full and no damage sustained to the courtesy car etc as it is a responsibility to have a courtesy car so a handover of that responsibility would be good rather than just handing over the keys. Generally however, thank you AX.
19 July 2026
Reply from AX
Thanks for taking the time to leave a review. Your feedback is important to us and will be used to monitor the service we provide.
Reply from AX
Thank you, we appreciate your feedback.
They collected and delivered when they…
They collected and delivered when they said they would. Repaired, detailed and washed, it looked like a new car. Brilliant service.
18 July 2026
Reply from AX
Great to hear - thanks for your review.
Great communication
Great communication. Dealt with my claim quickly and efficiently. Very happy with how things went.
18 July 2026
Reply from AX
Thanks for your review, we are pleased you were happy with the service provided.
Sorted the whole claim for me and kept…
Sorted the whole claim for me and kept me informed all the way through the process
18 July 2026
Reply from AX
Thank you, we appreciate your feedback.
I had a good experience with AX after…
I had a good experience with AX after my car was damaged in a nonfault accident. They arranged a courtesy car quickly and kept me informed throughout the claim. The process was smooth and they settled my car's value without unnecessary delays. Thank you for your professional and helpful service.
11 July 2026
Reply from AX
Thank you, this is great feedback and we are happy we could help.
Staff were helpful
Staff were helpful, understanding, and broke down everything into terms that I could understand.
6 July 2026
Reply from AX
Thanks for your review, we are pleased you were happy with the service provided.
Great communication and fantastic…
Great communication and fantastic service having the car delivered and collected. The drivers who delivered and collected the car were professional and friendly and made the whole experience great.
Having AX correspondence online made the arrangements quick and convenient.
10 July 2026
Reply from AX
Great to hear - thanks for your review.
Excellent service from start to finish.
Excellent service from start to finish.
Would highly recommend them.
Staff. We’re great and kept me informed of progress every step of the way.
11 July 2026
Reply from AX
Thank you, this is great feedback and we are happy we could help.
The garage company recommended by this…
The garage company recommended by this company to get my car fixed was well below my expectations no professional at all, going back and forth like a yo-yo.
11 July 2026
Reply from AX
Thanks for providing your review. Your feedback is noted and will be used to monitor the service and processes we have in place for our customers.
Reply from AX
Great to hear - thanks for your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.