Avanti Travel Insurance Reviews 

130,406
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 19,123 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff members are exceptionally kind, patient, and knowledgeable, guiding customers through complex medical details with great care. Consumers consistently note that navigating the online system is straightforward, while praising the competitive and fair prices offered for their travel policies. However, some reviewers were not happy with unexpected costs, mentioning steep renewal increases, lengthy phone queues, or remarkably high quotations during their search. A few individuals also mentioned that using online services took a bit too long or presented minor hurdles during the process.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable when arranging policies.... See more

Price

People report positive experiences with price, highlighting competitive quotes and great value for annual... See more

User experience

Clients share positive opinions on user experience, highlighting how seamless, professional, and... See more

Customer service

Customers had positive experiences with customer service, highlighting supportive and patient representatives... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been unable to get insurance elsewhere because we are waiting for one test result for my husband. Avanti explained they couldn't cover for awaited result but could offer cover for all other me... See more

Rated 5 out of 5 stars

I spoke with a ‘Helpline’ Lady - Couldn’t have been more helpful. Kind, listened, understanding, made me feel a valued customer. Also explained details and what would happen next, in a clear v... See more

Rated 5 out of 5 stars

Over 80s people are treated like being in a queue in Gods waiting room and insurance companies expect all in that age group are a risk to insure!!! Well there are plenty of over 80s that are still fit... See more

Rated 5 out of 5 stars

Your agent, Karen, was extremely patient with me. I am 92 years of age and had to ask her to repeat her question quite a few times. She was happy to explain any questions to me without getting exa... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency

About Avanti Travel Insurance

Written by the company

It’s not just travel insurance, it’s travel reassurance. When you’ve got Avanti Travel Insurance, if something does go wrong- we'll always aim to put it right. Good to know, especially if you’re travelling with pre-existing health conditions.

That’s Travel Reassurance!

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Refer A Friend Scheme

Avanti Travel Insurance

Written by the company

24/7 medical support
Practical help when you need it
Unlimited medical expenses
Generous emergency medical cover with our Deluxe policy
No age limit
Enjoy travelling whatever your age
Cancellation Cover
Up to £7,500 per person with our Deluxe policy
Refer a friend
Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?

Contact info

4.8

Excellent

TrustScore 5 out of 5

130K reviews

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4.8

All reviews

(130,406)

18,333 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Online booking unable to pay

as this was an online booking it would not let me continue to make payment online. On calling the number for assistance the lady I spoke to was very helpful and asked all the questions again but I was unable to use code which was sent to me being SMILE20

14 September 2026
Rated 1 out of 5 stars

Misleading as they do not give you the…

Misleading as they do not give you the option to buy the gadget cover and it just says optional which is misleading even when you get the Deluxe one which is the more expensive.
Very disappointed

31 August 2026
Unprompted review
Avanti Travel Insurance logo

Reply from Avanti Travel Insurance

Dear Rosie,

Thank you for your review, I am sorry you are unhappy with your recent encounter with Avanti.

Our gadget cover is an optional extra, if you speak with an agent to get a quote they will ask you about it and when getting a quote online once you have selected the policy you require and before payment you are presented with the page that shows the optional extras for you to select. You are also able to add this on after purchase by calling us on 0333 577 5021.

Once again, please accept my sincere apologies for the inconvenience and any frustration caused.

Kind Regards
Michelle

Rated 5 out of 5 stars

very easy to use interface, good pricing and concise descriptions

very easy to use interface. Clear, concise and very competitive pricing. What more would you need?.
have used them consecutively for four years. Haven't made a claim,.

earlier this year was stuck in Asia because of Donald Trump and israel war against Iran.! and I did find it quite hard to get an answer about claiming for a new flight home,..

14 September 2026
Rated 4 out of 5 stars

Language barrier

The staff member I spoke to had a foreign accent and I had to keep asking her to slow down so I could understand what she was asking me. I am not completely convinced that the contact ran smoothly and will await my email copy of my policy to make sure I have the correct detail and cover I ordered.

14 September 2026

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