While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.9
2 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I asked Avande to install Homekit-compatible automatic curtain rails in my bedrooms. After 6 weeks of delays, and sometimes weeks without replying to my emails, and no apology, they did install the rails (Somfy RTS). But, of course, it turns out they weren't Homekit-compatible after all, even though I had specifically asked them about this concern multiple times before.
My interaction with AVande Connect for a residential AV installation left much to be desired. Here are the key points:
1. **Owner's Demeanor:** The owner's demeanor was not conducive to a positive customer experience. Interactions were marked by rudeness and arrogance, which detracted from the professionalism expected in such engagements.
2. **Reliability Issues:** There were instances when AVande Connect failed to adhere to agreed-upon installation timing, necessitating follow-ups on my part to obtain explanations for their absence. This lack of punctuality caused inconvenience and uncertainty.
3. **Quality of Work:** The installation of light switches was subpar, requiring subsequent correction by builders. Issues such as the use of incorrect screw lengths resulted in switches not sitting flush against walls. Additionally, oversights such as drilling through a wall containing a pocket door without considering potential repercussions reflected a lack of attention to detail.
4. **Property Damage:** During the installation of a TV amp, my AV cupboard and new wood flooring sustained scratches. Surprisingly, AVande Connect did not acknowledge or address this damage, which was disappointing.
5. **Positive Aspects:** Despite the overall negative experience, it's worth noting that the designer, whom I primarily interacted with remotely, exhibited helpfulness and politeness. Furthermore, the individual responsible for wiring and installation demonstrated competence in his role, albeit amidst a challenging company culture, which he commented on.
In summary, my experience with AVande Connect was marred by various shortcomings, including issues with professionalism, reliability, work quality, and property damage. While some positives were observed, they were overshadowed by the overall negative experience. Consequently, I cannot recommend AVande Connect for residential AV installations based on my encounter with them.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
