Automotive Repair Systems Reviews 

1,820
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, professional, punctual, and helpful throughout the entire repair process. Consumers are very impressed with the exceptional quality of the repairs, noting that damaged alloy wheels and car bodywork look completely brand new again. Some reviewers were not happy with communication gaps when trying to find operation details, or noted occasional flaws like surface distortion and extra waiting time. Despite these few drawbacks, people generally appreciate the smooth mobile service, clear updates, and straightforward booking experience provided by the team.

What people talk about most

Service

Clients share satisfaction on service, frequently praising punctual technicians and smooth, efficient mobile... See more

Staff

People report positive experiences with staff, highlighting that technicians arrive promptly and complete... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with repairs that leave wheels and... See more

Product

Users express great satisfaction with the product, reporting that bumpers, paintwork, and wheels look brand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top Notch all round from Adam SMITH repair Specialist. NO rating from the office side of your company, expect very poor customer contact None existence, office to customer of date and time etc. I had... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. Customer service were friendly and helpful. Dan arrived on time and completed the work to a very high standard. He explained the process and completed the jo... See more

Rated 5 out of 5 stars

Excellent service informed of repair date and time. Engineer rang on morning to confirm arrival. Engineer was extremely polite and wanted to get on the jobs in hand. He was here longer than expected a... See more

Rated 5 out of 5 stars

Top quality service from start to finish. Alex did a brilliant job in repairing a dent and scratch on my car, going above and beyond to get the job done despite the rainy weather. Couldn’t be happier... See more


Company details

  1. Auto Repair Shop
  2. also in
  3. Auto Body Shop
  4. Car Repair and Maintenance

About Automotive Repair Systems

Written by the company

Automotive Repair System is one of the UK's leading SMART Repair providers.

SMART Repair Specialist Based in the South East, South West and North West.

The only SMART Repair Operator offering all SMART Repair Processes.

We have bodyshops located at our Orpington head office and our Liverpool, North West office to also offer customers a traditional bodyshop service where larger repairs can be carried out.

We have a wheel refurbishment plant based at our head office in Orpington that can refurbish up to 180 wheels per day.

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Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,820)

456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and communication

Great service and communication. Nice to see a well organised and presented business appearance. Great repair work and extremely helpful people. Thanks to Craig and also Reece

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant garage

Brilliant garage, easy to communicate and get hold of, always updated on progress and couldn’t have been more friendly. Work completed was also perfect and to a high standard. Already recommended to several others and will continue to do so.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Wrap removed

I took my Mercedes E class in to have a wrap removed from the roof. It had been on for several years, and I wasn't sure how easily it would come off. But the guys at ARS got it off, and polished the roof, the whole car was given a valet too; the car looks superb, I was really delighted with the work, and also with the price which I thought was great value. This is the second time I've used ARS, I think they're excellent.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, efficient and fast service

I have had a great experience with ARS on an alloy wheel refurbishment through my GardX insurance. They were swift to reply and the repair was scheduled in within a week from the initial contact I had with them.
The technician Steve, who came to refurbish my wheel was very helpful at explaining the process and anything I needed to know about it. The quality of the service is excellent and I can barely see a difference to my other alloys.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I managed to damage my alloys in a …

I managed to damage my alloys in a Peterborough car park and wasted no time in booking a repair with these guys. I had to wait a week but was very impressed with Steve who texted me the day before to tell me what time he would arrive!
The following day Steve arrived as punctual as his text implied. He was very friendly and keen to get on with the job in hand.He set about repairing my wheel and gave me an estimated time of completion. After Steve had finished the repair I was so impressed at the quality of his work and the wheels looked brand new!
I would highly recommend and definitely have no hesitation in using this company again in the future.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Human contact makes all the difference, no answer phone or messaging - treated with respect at every point of contact

Great job on vehicle

Highly recommend

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Automotive Repair Systems

ARS quick to respond to email request.
Polite and courteous on phone call explaining what I needed to do first prior to visit. Visit was organised quickly. The young repair guy (unfortunately I didn't get his name)from Automotive Repair Systems atrived on time, was extremely polite and attended to my car with complete professionalism. I would recommend this company.

6 July 2026
Unprompted review

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