This company behaved honestly and provided the service required with no arguments upon return. I read about other companies that argue with returnees upon return. This was not the case with AutoMani... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dependable car, clear instructions and conditions. Price-quality in good balance. Pre-pickup information good and whatsapp to make checkin/pickup easier. Walk to the location from the busstop (didn'... See more
Company replied
The vehicle we were provided was excellent for our travels. It was comfortable, easy to drive and excellent on fuel economy. Our check out process was easy and the employee who helped us was amazing.... See more
Company replied
Pickup 15’ drive from Palermo airport and 20’ wait for the shuttle but no surprises otherwise. Paid most of the fee on location (insurance and additional driver) while the rest was paid online. Dropof... See more
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Company details
About Automania
Written by the company
Automania S.r.l. - Il tuo partner di fiducia per il noleggio in Italia
Dal 2014, Automania si impegna a offrire un servizio di noleggio auto di qualità, diventando un punto di riferimento per chi cerca affidabilità, convenienza e flessibilità.
La nostra azienda è in continua crescita e si sta espandendo su tutto il territorio italiano per garantire una presenza sempre più capillare.
Oggi vantiamo un'ampia flotta composta da veicoli moderni, sicuri e adatti a ogni esigenza:
Siamo orgogliosi di offrire un’esperienza senza stress, con:
Scegli Automania per un noleggio che fa davvero la differenza!
Prenota Subito
Dal 2014, Automania si impegna a offrire un servizio di noleggio auto di qualità, diventando un punto di riferimento per chi cerca affidabilità, convenienza e flessibilità.
La nostra azienda è in continua crescita e si sta espandendo su tutto il territorio italiano per garantire una presenza sempre più capillare.
Oggi vantiamo un'ampia flotta composta da veicoli moderni, sicuri e adatti a ogni esigenza:
- Utilitarie per la città
- SUV per viaggi più lunghi
- Van a 7 e 9 posti
- Veicoli commerciali
- E-bike
- Gommoni
Siamo orgogliosi di offrire un’esperienza senza stress, con:
- Procedure semplici
- Tariffe vantaggiose e trasparenti
- Un’assistenza clienti sempre pronta a supportarvi
Scegli Automania per un noleggio che fa davvero la differenza!
-
Economico
-
Affidabile
-
Sul territorio italiano
-
Noleggio anche senza carta di credito
-
Ampia flotta veicoli (auto, furgoni, scooter, van, e-bike, gommoni)
Prenota Subito
Il Tuo viaggio, la Nostra missione
Written by the company
- Autonoleggio su misura per ogni esigenza
- Offriamo un'ampia gamma di veicoli per soddisfare le tue necessità: auto compatte per la città, SUV spaziosi per le avventure in famiglia, e veicoli di lusso per eventi speciali, veicoli commerciali adatti ad ogni carico, E-bike per favorire la mobilità e gommoni per ammirare le meraviglie del territorio via mare. La nostra flotta è moderna, sicura e costantemente manutenzionata per garantirti un'esperienza senza pensieri.
- Prenotazioni facili e servizio clienti d'eccellenza
- Con un sistema di prenotazione online intuitivo e un team dedicato al servizio clienti, ti guidiamo passo dopo passo per un'esperienza senza stress. Siamo qui per aiutarti, sia che tu stia pianificando un viaggio di lavoro, una vacanza o un'esigenza temporanea.
- Convenienza e trasparenza senza compromessi
- Crediamo in politiche di prezzo trasparenti, senza costi nascosti. Le nostre offerte competitive includono opzioni flessibili per chilometraggio, assicurazione e tipologia di veicolo, adattandosi al tuo budget e alle tue esigenze.
Sicurezza e fiducia al primo posto
Ti garantiamo trasparenza, qualità e supporto costante.
Dettagli
- Prenotazione senza rischi: Modifica o cancella la tua prenotazione gratuitamente entro i termini previsti.
- Assistenza 24/7: Il nostro team è sempre disponibile per supportarti in ogni momento del tuo viaggio.
- Veicoli sicuri e garantiti: Ogni auto della nostra flotta è sottoposta a controlli regolari per garantirti un'esperienza di guida impeccabile.
- Nessun costo nascosto: Con noi sai sempre cosa stai pagando. Trasparenza totale, per evitare sorprese.
Queste garanzie riflettono il nostro impegno per offrirti un servizio affidabile e di qualità superiore.
Scopri di più
Seguici sui nostri canali social per rimanere aggiornato su offerte, novità e consigli di viaggio:
Contact info
Via Oliveri Mandalà Emanuele, 23, 90146, Palermo, Italy
- +39 0916785676
- info@automaniasrl.com
- www.automaniasrl.com
Noleggia anche senza carta di credito
4.5
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely recommended
Very positive experience with this car rental company. From the first contact to the return, everything was efficient and trustworthy. The handover and return of the vehicle by the staff were direct and without any waiting times – completely straightforward. Happy to come back!
8 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your positive feedback! We truly appreciate your kind words and are delighted to know that your experience with us was excellent.
We are always striving to improve our service, and we will take your review into consideration as we continue working to become even better. Your feedback is valuable to us and helps us enhance the experience we provide to all our guests.
Thank you again for your support, and we hope to welcome you back soon!
Kind regards.
Reply from Automania
Dear Customer,
Thank you very much for your positive feedback! We appreciate your kind words and are glad that your experience with us was excellent. We constantly strive to provide the best customer service, and we are happy to know that we succeeded. Thank you again!
We had an excellent experience
We had an excellent experience with Automania! We rented a car from them in Bari during our trip to Italy, and everything exceeded our expectations.
Although we had booked a Golf-sized car, we were pleasantly surprised to receive a Volkswagen Taigo at no extra cost. The staff were incredibly friendly, helpful, and professional throughout the entire process. The car was in perfect condition and made our trip even more enjoyable.
What impressed us the most happened after we returned the car. We accidentally left our child’s headphones inside, and the team kindly brought them to us at Bari Airport without hesitation. That level of customer service is truly exceptional and speaks volumes about the company.
We will definitely rent from Automania again the next time we’re in Italy. Highly recommended!
3 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your positive feedback! We truly appreciate your kind words and are delighted to know that your experience with us was excellent.
We are always striving to improve our service, and we will take your review into consideration as we continue working to become even better. Your feedback is valuable to us and helps us enhance the experience we provide to all our guests.
Thank you again for your support, and we hope to welcome you back soon!
Kind regards.
Brand new and clean cars polite staff perfect
Brand new and clean cars, polite staff, easy communication, top
8 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your positive feedback! We appreciate your kind words and are glad that your experience with us was excellent. We constantly strive to provide the best customer service, and we are happy to know that we succeeded. Thank you again!
Quick check in
Quick check in, paperwork completed with ease. I had the full insurance so very smooth handover both to collect the car snd to return it. Friendly staff.
29 June 2026
Reply from Automania
Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.
very nice and uncomplicated service
very nice and uncomplicated service. everything was fine.
28 June 2026
Reply from Automania
Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.
I still have not received the refund of…
I still have not received the refund of the guarantee. The guarantee was charged to my Visa, and a refund via Visa should be immediate.
6 July 2026
Reply from Automania
Dear Customer,
Thank you for your feedback.
We understand your concern. Please note that the security deposit was released from our side. As the deposit is a pre-authorisation rather than a charge, once it has been released we are no longer able to track when it will appear back on your account. The release time depends on your bank or card issuer and may vary.
If you have not yet seen the funds become available, we recommend contacting your bank or Visa card provider, who will be able to provide an update on the status of the released pre-authorisation.
We truly value your feedback and look forward to welcoming you again soon, ensuring a smooth and pleasant experience next time.
Kind regards.
Everything went perfect
Everything went perfect, car was ok. When I brought the car back someone was there for the check
29 June 2026
Reply from Automania
Dear Customer,
Thank you very much for your positive feedback! We appreciate your kind words and are glad that your experience with us was excellent. We constantly strive to provide the best customer service, and we are happy to know that we succeeded. Thank you again!
Fast check-in
Fast check-in, faster check out, great experience with an economy car that ticked all our boxes.
6 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your positive feedback! We appreciate your kind words and are glad that your experience with us was excellent. We constantly strive to provide the best customer service, and we are happy to know that we succeeded. Thank you again!
Reply from Automania
Dear Customer,
Thank you for taking the time to leave us a review! We are very happy to hear that you had a good experience with us and we look forward to seeing you again!
Very kind service
Very kind service, great drive to the airport (10 minutes) and a good car to use. Thanks
6 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your positive feedback! We appreciate your kind words and are glad that your experience with us was excellent. We constantly strive to provide the best customer service, and we are happy to know that we succeeded. Thank you again!
Worst rental experience ever
Everything went wrong from the start except the shuttle from and to the airport. That was okay.
We had to sign where we didn't know what, because the text was hidden. At the return after checking the car in an also hidden place we couldn't watch he made a claim for 315 Euro for something we had never noticed not even when he showed me. I can not even tell the insurance what had happened because there hadn't been anything. Avoid this place!
29 June 2026
Reply from Automania
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that the rental terms, conditions, and payment information are clearly stated both on the booking voucher and in the rental agreement provided at our office. Customers are given the opportunity to review the contract before signing.
At vehicle collection, it is the customer's responsibility to inspect the car together with our staff and ensure that any existing damage is correctly recorded on the check-out document. This is an important step to avoid any misunderstandings at the end of the rental.
If damage is identified during the return inspection, it is assessed by one of our partner body shops, and any applicable charges are based on the repair estimate received. Customers are informed of the findings and the corresponding costs in a transparent manner.
We look forward to welcoming you again soon and ensuring a smoother and more enjoyable experience next time.
Kind regards,
They provided great brand new bike
They provided great brand new bike. No issues at all. Top experience. Great price and full insurance covered
5 July 2026
Reply from Automania
Dear Customer,
We truly appreciate your excellent feedback. It’s a pleasure to hear that you were satisfied with our service and that your experience was smooth from start to finish. Your recommendation is very valuable to us, and we hope to welcome you again soon.
Great quick, not too pushy on insurance
Wrote a full google review too but very happy with service at pisa airport.
28 June 2026
Reply from Automania
Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.
The car was filthy
Nice check-in staff, but the vehicle was filthy inside on pick-up and well-worn, with about 46,000kms on the clock. The dashboard also said a service was overdue and the outside was a series of dents and a missing rim from previous collisions. Despite the state of the car they still meticulously took photos to check for any new damage, as if it would have made a blind bit of difference to the vehicle's value. I also needed to return the vehicle early due to my daughter having an accident on holiday and they were uncompromising about any refund or future credit note. However, their office is only a few minutes walk from the terminal building, so that's something.
4 July 2026
Reply from Automania
Dear Customer,
Thank you for sharing your feedback.
We are sorry to hear that the vehicle condition and your overall experience did not meet your expectations.
We would like to clarify that all our vehicles undergo regular maintenance checks and are inspected according to our procedures to ensure they are safe and suitable for rental. The mileage of a vehicle can vary depending on its rental history, but all vehicles in our fleet are maintained in accordance with the required standards.
Regarding the vehicle inspection, the check-in and check-out procedures, including taking photos and recording any existing damage, are carried out to ensure transparency and to protect both the customer and the company. This process is applied consistently to every rental, regardless of the vehicle’s previous condition.
We are also sorry to hear about your daughter’s accident and hope she had a quick recovery. Regarding early returns, rental agreements and any possible adjustments are handled according to the terms and conditions accepted at the time of booking, which apply equally to all customers.
We look forward to welcoming you again soon and ensuring a smoother and more enjoyable experience next time.
Kind regards,
Good location, nice staff
Good location, nice staff, no problem with the insurance and check-in/check-out
4 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.
I had none problems
I had none problems. The man who was explaining everything to me was very helpful. Car was in very good condition. Everything was clear.
5 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.
Everything was perfect
Everything was perfect, the total price was higher as expected but in high season nothing unusuall. Picked up on the airport on time. Clear communication. I removed one star only because of the total price.
4 July 2026
Reply from Automania
Dear Customer,
Thank you for taking the time to leave us a review! We are very happy to hear that you had a good experience with us and we look forward to seeing you again!
Excellent service
Excellent service! They provided a luxury new car, the processes of receiving and handing over were perfect, the deposit was returned instantly. I definitely recommend it!
27 June 2026
Reply from Automania
Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.
Excellent service from start to finish
Excellent service from start to finish. Very friendly and helpful staff. The car was in great condition and was a very straightforward pick up and drop off. Highly recommend!
4 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.
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