Autoescape Reviews 

fake news méfiance arnaque

Everything was perfect, nice car, good service, and of course amazing country!

Service impeccable.

RAS!!!!!!!!!

I We woud like to know where we will take the car at the airport of copenhagen.
at: Europcar, Hertz,avis,budget,sixt rent a car.???

Thank you.

Taking 30 Euros for cancellation promised as free of charge and deleting comments on facebook mentioning that!? Not a fair attitude!!!

Referring to the feedback by Autoescape - mentioning on a facebook fanpage that they advertise on the German version of their page with free-of-charge cancellation (not the reality in the end as I had to pay 30 Euros) and telling them then on the facebook page that this is not working is in my world not inappropriate! Check the facebook page out - there are NO other comments than nice ones - this is window dressing at its best and not showing the truth at all. Thanks god trustpilot is nothing they can control! ;-) Maybe they should spend more money in the customer service as on deleting and answering complaints!

1. Provisionary reservation on web .....Good
2.Lost connection with payments page on more than one occasion which led to my overlooking a crucial entry ......left Visa in box instead of changing it to Mastercard. Realised my mistake and re entered details correctly. Fulfilled bank security details then page went blank and then nothing.
3. Could therefore not ascertain whether booking made or not.
4. Couldn`t log into to my account to find out.
5. Tried telephoning. At pick up all I heard was canned music ......not sure if I was through or if it was costing me 5p per call or 5p per minute.I called the number several times before I.......
6. Eventually spoke to a person who was unable to sort out my problem only that there was a block on the payment.
7. Tried again a day later to see if the correct banking entry had been allowed through. Another phone call (WED), .I gave a different card number from a different bank but this was also declined . I was told my problem would be discussed with a manager and I would be called back.
8. Return call said £290 quote was no longer valid and I would have to re book at a cost of £500+ !
9. It was suggested we booked on the French web site which would be cheaper but after some persuasion from my wife Auto escape`s agent agreed to complete the booking for us as our French is not too good.The agent deserves some credit for this. Even so we have ended up paying £35 more than the original quote and have had to devote a considerable amount of time and effort to secure what I thought was a confirmed reservation.
10 Whilst I accept responsibility for the initial simple error over the bank details I feel the weaknesses in your web site and the responses I received via e-mail and the initial telephone contacts did little to rectify a situation which ought to have been sorted out at the time of my first attempt to pay.
11. After the agent`s intervention the confirmation e-mail and the voucher came through very quickly and efficiently.

Service impeccable, qualité-prix très bon.

excellent service.

hi

i rent a car the full week at faro airport portugal
nice price good service
but 2 comments if you want to hire your car late after 8 PM you got charged with extra fee of 20 euros
all the highway in algarve become tools now with electronic
identification
the local rent a car did not inform us

regards

Bon service et bon prix mais si on prend l'option 2ème conducteur et levée de franchise , le prix double! c'est inadmissible!!!

everything was all right, from the booking on internet till driving the car and parking the car late at night, even when agency was already closed for a long time.

Only small issue is that it took me about 30 minutes from the moment i entered the agency till i drove the car.

I had appreciated the quality service and real professionalism of this first experience;

very nice, everything was perfect : transfer, service, hours... Perfect

In the whole Malaga airport hall , don't look for signs of the Advantage company that is the Auto Escape sub contractor there ! they don't exist , even in the car park downstairs where the Advantage place name is written backwards :-)
Despite this , good car and service even if I've been charged for more gasoline I have really consumed as it is difficult to get back the car with empty tank...

Great service; efficient, good car, nice price, no problems!

After paying the rental on your website, we had a lot of extra costs
- For late arrival (even if we could book the car after because the option was not on your website)
- Special insurance (the guy doesn't speak english and I did not understand him)
- 100 € for gas

I'm very desappointed about your prestations

No particular issue but for the cleanless of the car