Great parts for a great price. Let down by Evri courier service. The first shipment was returned for an unknown reason. The replacement order was missing parts. The extra parts arrived the next day by... See more
Company replied
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Review summary
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Unexpectedly my car failed MOT on one shock absorber on a car with air suspension. Mechanic priced an OE replacement at over £700. Autodoc supplied a Ridex branded pair for much, much less. They look... See more
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Well, they are sending your parts quickly, occasionally get it wrong bug you get refund. Them are still missing a lot of parts like some basic lower rear arm screws but overall they are doing OK!
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I made 2 orders 1 arrived next day, no complaints! The other was split into 2 orders and arrived 4 and 5 days later. The first order which was a contitech timing belt and water pump cost me 1.99 deli... See more
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Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.2
Great
18K reviews
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Avoid
Sent me the wrong parts for my car and tried to make me pay for return shipping. I tried to contact them about this around 1 separate times and was told the same thing until one person agreed to give me a return label.
Very problematic and rude customer service. Did not receive a refund for my shipping fee which i should have considering i was sent the wrong items which were incompatible with my car.
30 June 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Oliwier Zajac!
We're very sorry for the inconvenience. Let's look into the situation. You have already left a review earlier.
We ask you to please contact us.
Please provide us with your order number or customer identification number so we can contact you as soon as possible and resolve the issue promptly.
Best Regards, AUTODOC Team.
Was a very positive user of autodoc
Was a very positive user of autodoc. So much so I recommended them to a friend using their coupon whereby he gets 10% off and I get £25 credit to my account. The £25 never happened. This was 6 months ago. Tonight I dodged the bot and actually got an agent on chat. I gave him coupon number, my name address. He kept asking more and more questions until I realised it was a ploy to p***s me off enough to terminate the chat which I had to do in the end. He maintained his computer said no.
Addendum to previous Yes I have had protracted communication. My friend used a new customer discount not the introduction coupon allegedly. Ironically he did order stuff from Autodoc after me recommending them to him. Anyway it's too trivial to carry on. I'm £25 down and Autodoc got a new customer.
29 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hi Jon!
We regret that you faced such an issue. We have thoroughly investigated the issue you raised and are pleased to confirm that information was provided accordingly. If you have a moment, please let us know how we did. Your comments are very valuable to us!
Sincerely,
AUTODOC team
Only one star because I cant give zero - AVOID!
My first issue arose with an order placed on 6th June, the order was dispatched with Evri and was arranged to be delivered to a locker which was full for a week so the parcel was returned and the money refunded. When I placed the order again, as I still needed the parts, the price had changed and I was charged an additional £61.02 for the same order. Autodoc refused to honour the original price, despite it not being my fault that I had to reorder. When the 2nd order was delivered, parts were missing. Despite sending photos proving they were missing, they refused to take responsibility by either refunding me or sending the missing parts. I assume they expect me to pay an additional £76.56 plus delivery for the missing parts that I have already paid for. DO NOT use this company. There is no direct customer service; it's all directed through AI attendants, and they take forever to deal with a problem and will not take responsibility anyway.
29 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Tom!
We are very sorry you were disappointed with our service.
First of all, please accept our apologies for any inconvenience this may have caused.
Yes, we have a virtual assistant, but we also have a team of agents who are always happy to help.
We would appreciate it if you could give us the opportunity to look into the situation and perhaps offer a suitable solution.
Please feel free to contact us at trust@autodoc.co.uk.
Best Regards, AUTODOC Team.
Items arrived really quickly and some…
Items arrived really quickly and some parts were on. I was however sent a battery that was identified as fitting my car but didn’t… needed to post back using their return service but as it’s a battery and being retuned to Germany, I had an issue at the post office getting them to accept the item even though it was a parcel force return
27 July 2026
Reply from AUTODOC - Great Britain
Hi Christian!
We strive to ensure that our customers receive only suitable products, and your feedback helps us improve our service.
We have thoroughly investigated the issue you raised and are pleased to confirm that it has been successfully resolved.
If you have a moment, please let us know how we did.
Your comments are very valuable to us!
Sincerely,
AUTODOC team
Reply from AUTODOC - Great Britain
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
Just the part I needed
28 July 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
UNMATCHED PRICES 5STAR *****
Fantastic service and unmatched prices, super fast delivery and really well packaged, I ordered ac condenser and it came the next day its top marks from me 5stars *****
27 July 2026
Reply from AUTODOC - Great Britain
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
AUTODOC Team
Expensive return policy to Germany
Tried to cancel the item within 2 hours of placing the order but they said it had already been packaged.
To return a product you have to return it to Germany. Postage prices are very high plus VAT and customs charges. Absolutely ridiculous as they send the items from the UK.
Won't be using them again
24 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Hannah!
Thank you for taking the time to share your feedback.
We sincerely regret that your experience did not meet your expectations. We understand your frustration regarding the cancellation request, the return process, and the associated costs.
Please note that orders are processed as quickly as possible to ensure fast delivery, and in some cases, an order may already be prepared or dispatched shortly after being placed, which can limit the possibility of cancellation.
We would appreciate the opportunity to review your specific case and better understand the situation regarding your order and return. Please contact us by email at trust@autodoc.co.uk and provide your order number and any relevant details. Our team will investigate your case and assist you further.
Thank you for your feedback, as it helps us identify areas where we can continue improving our service.
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
The product arrived quickly but best of…
The product arrived quickly but best of all was the accurate photo of the car part. We had been struggling to get the right part as the length of nozzle had to be short and we kept finding parts with a longer nozzle. The photo clearly showed it could be the one we wanted, and it was!
27 July 2026
Reply from AUTODOC - Great Britain
Hello Mrs Laura !
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards, AUTODOC Team🚗💨
Good selection of parts available
Good selection of parts available. Easy to check compatibility and excellent delivery times. I have used the service before several times and am very pleased with level of communication and professionalism.
27 July 2026
Reply from AUTODOC - Great Britain
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards,
AUTODOC Team
Rubbish delivery, no customer service
From the start this company fails you, forsed into installing a app.
Selected the parts I needed from a registration search so you believe what you're getting is correct.
You go to finish your order and get delivery options.
3 options all on the same day but 3 different costs, so you're going to pick the cheapest. So expecting my delivery in the next 2 days.
5 days later the delivery company gets the parcel.
Next day you receive it (delivery company did there job)
One of the parts this waste of space has sent is wrong, you can only talk to a bot so multiple choice on your complaint, then the bot sends it too some someone who says you're not entitled for replacement or refund.You can't email directly because it's ignored.
Mine was a serpentine belt, you take it out a sleave put it on find out it's the wrong size and put back in the sleave. Because of that I'm not allowed to have it replaced.
So app uninstalled, and every time I see a pop up or anything of this company will be blocked.
22 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear
We're sorry this situation has arisen.
Hello Joe!
Please be informed that our quality control manager will look into the issue that occurred and get back to you in the shortest term.
We will be glad if you give us the opportunity to sort out this situation.
You can also always contact us by email at trust@autodoc.co.uk.
Best Regards, AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Availability of the condensor and fast…
Availability of the condensor and fast delivery and good comms through the process.
27 July 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
Honestly one of the worst retail…
Honestly one of the worst retail experiences I’ve ever had. Good luck dealing with the AI chatbot when they get your order wrong. Also it helps to speak fluent German (I don’t). Still waiting on a response for a refund due to the incorrect replacement being “recommended by their experts” which isn’t suitable for my car.
29 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Armitage Robert!
We sincerely regret that your experience did not meet your expectations and apologize for the frustration caused regarding the compatibility issue and the communication process.
We understand how disappointing it can be when a recommended part does not match your vehicle, especially when you have relied on the information provided. Please be assured that we always aim to provide our customers with the best possible assistance, and we regret that this case has not been handled to your satisfaction.
We would like the opportunity to review your case in more detail and clarify the situation regarding the recommended replacement part and your refund request. Our Quality Control Manager will be contacting you shortly to review your case and assist you further.
Thank you for your patience and for bringing this matter to our attention.
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 💬 We really appreciate your high rating ✅ We’ll keep improving our service and products to earn your full trust 🌟🕊️
Best regards,
AUTODOC Team
Looking for a fan surround for my Mini…
Looking for a fan surround for my Mini R50. I needed the two plug type as have A/C. Found a good quality replacement for an excellent price. Delighted with fan. Delivered quickly. Autodoc are fab!!
28 July 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Sensor
I was told by my garage this was an incorrect sensor so I provided negative feedback.
Now turns out it was the correct one hence I have altered my previous feedback
28 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Alim,
Thanks for your feedback.
We are sorry that you have experienced inconveniences.
Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
Please contact us at trust@autodoc.co.uk if you have any questions.
Best regards,
AUTODOC Team
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