Autobus.al Reviews 9

I tried to buy a ticket on this website mid of september but the process failed. I did not receive a ticket but still got 80€ taken from my credit card. I wrote the company an email on the same day and some more the following days (also using the contact formular on their page) but I got no answer to this day.
I think the buses are okay but the customer service is not good and I might have to get legal advice on how to get my money back.

I asked to cancel my reservation, but the company did not respond.

EDIT: After leaving a negative review, the company finally responded to my email, though I have not received the refund yet.

Initially, I intended to increase my star rating for this, but considering the completely unprofessional response of this company I think that 1 star is the most justified rating.

They are placing the blame on me for not giving them information which they never asked for, as they chose to simply ignore my message rather than do the professional thing and ask for what they need.

To the business: Please ensure that the refund is processed within the next week, as I will be requesting a chargeback with my bank otherwise.

Amazing customer experience! I got quick and really helpful support.
I highly appreciated it!

The best for anything

best company, when i requested for refund straight way i got refunded without question, lots of other tickets with other airlines and bus companies i requested for refunded, they even do not bother to contact in the same balkan countries(not albania).

Because of the Corona situation, I had to cancel my bus trip from Tirana to Pristina. I made a request for a refund and got a positive response within 5 minutes!
Outstanding and excellent service!!!