Austrian Airlines Reviews 2,411

No communication no problem solvers and rude with hanging up their clients over the phone when you ask for an invoice which is not automatically through their system. I can understand but this is not respectful or looking after business on the long run

My business class flight to Thailand was really nice, I enjoyed it a lot. However, on my return flight, I did book and pay for an extra legroom seat in economy on the window. When checking in a few days later, they changed the aircraft type and I was suddenly in the middle. I am claustrophobic and don't like flying too much, hence I contacted the customer service to change my seat. Online, they wanted me to charge an EXTRA 80 franks for a window seat although I already purchased mine in the same category. You can imagine the standard reply ("we are very sorry, we will try to improve"). I am a software developer, so no you will not change this false bug. I don't like flying for environmental and personal reasons, however more and more mainly because all airlines behave in this filthy way.

Wow! It seems no one has anything positive to say about this airline. In the fall of 2024, I bought a non refundable business class ticket from LHR to Vienna for use in May 2025. In December 2024 I learned I had to have surgery to correct a problem that arose from a previous surgery. I had to cancel my travel plans as I did not know when my surgery date would be or if I would be able to travel. Despite offering a letter from my surgeon and showing AA I was booked for surgery on February 21, 2025, they refunded only very small amount of money. Better than nothing I guess, particularly as it was a non refundable ticket. What irks me is their lack of compassion and the fact that it was a business class seat - a seat they’ve probably already resold which means 2x the revenue (less my small refund). This airline has no compassion and clearly isn’t about looking after their customers. I am now recovering from surgery and will fly to Vienna in May but certainly not flying with Austrian Airlines (nor are any of my travel companions).

There are no rates low enough to match how horrible the service is and how awful the stewardesses are on the flights. Particularly Viena to Bucharest in the evening of 27th of Feb when a HORRIBLE stewardess believed she can talk to people like they are second class citizens. She should be fired. She doesn’t belong in the service sector but in a correction facility. I hope Austrian will react

Illegally denied boarding, 900 euros spent on short-notice ticket rebooking, time wasted arguing my basic rights. No customer protection against injustice, no compensation, no alternative flights offered and no help whatsoever. Travellers from CIS countries, beware.

I was denied boarding despite having travelled to multiple countries before, having no problems with my documents or luggage and no record of previous misconduct. I was travelling to Belgrade with my fiancé, with a 3h layover in Vienna. I had a return ticket and a hotel booking. Both their official website and the EU travel regulations website give no warnings of possible issues. I chose this airline because my original direct flight got cancelled.

After a long back and forth with their customer support service (who first lied that we were a "no show" and denied the situation ever happened, then backpedalled after being sent proof and said I had "problems with my documents", then backpedalled again after that, too, was proven to be false, and claimed it was a matter of "high-risk migration concerns"), I was not given any compensation. Even though the baseless accusation I had no chance to defend myself against was PROVEN to be completely false as I successfully went back home after the vacation.

Absolutely horrible experience. Almost ruined our vacation if not for savings.

Austrian Airlines is hiding behind automated responses to avoid paying rightful EU 261 compensation. My flight to Tel Aviv (OS 859, Aug 8, 2024) was canceled for "political reasons," but other airlines flew that day. They stranded passengers with no real justification and refuse to take responsibility. Dishonest and untrustworthy—think twice before booking!

Generally speaking I've had ok experiences with Austrian, but they make it very hard to find info about how to get compensation due to delayed or cancelled flights (I've even been told I won't get a refund when I did get one upon filling the form). Always check your passenger rights, and fill the form (find it online or call them and don't hang up until they guide you to it). I'm not allowed to post a link on trust pilot but make sure to look up your rights!

Austrian Airlines denied me boarding for no valid reason, and the whole experience was beyond frustrating. I've flown with them multiple times without any issues, so I was shocked by how poorly they handled the situation.

I was travelling home on a transit flight through Vienna. I don't need a visa to enter the EU or Schengen area, and all my documents were in order. The border police even confirmed that I was allowed to enter the transit zone. Despite this, Austrian Airlines refused to let me board, claiming it was the Austrian border police's decision. But when I spoke to the border officers, they said it was entirely up to the airline.

When I brought this up with Austrian Airlines, they just ignored me. No explanation, no accountability — just an arbitrary decision that left me stranded.

I expected better from Austrian Airlines, but after this experience, I doubt I will ever fly with them again.

Airline with the worst service ever. My flight was delayed by more than 12 hours yet you dont want to refund the basic amount of a night at the airport's hotel, even though no one informed me about the change, and the representative at the airline desk told us we will get the refund and shouldn't be worried. very disappointing. We heard they have great costumer service but it seems like a scam airline.

One of the worst experience ever. I often flight but this airline is complete trash. Food is trash, unfriendly staff, tiny seats and last but not least, you cant even choose your seat at check in. What a joke this airline is.

Unfortunately no zero star...We had booked a flight from Thessaloniki to Paris via Vienna and even though we were more than ten people, due to the delay of the first flight, they didnt let us enter the seconf one..the airplane was still there connected to the airbridge..no one informed us beforhand and we were running to catch the already closed gate..the same thing happened to different destinations too..We have been rebooked for a flight two hours later and be given 15 euro for food and drinks.

DO NOT FLY WITH AUSTRIAN AIRLINES. We had a disrupted flight to Heathrow and were flown back to Vienna. We were told to rebook our flights, hotel and food and that we would be refunded. We have submitted our claim and have been told that we are not getting a penny!!! No explanation. Absolutely disgusting service!!!

It took 4 years, 6 courts and 4 bailiffs to get my money back from a cancelled flight (2/12/20). + an inordinate amount of time, photocopying and postage stamps.
They make Ryanair look efficient and honest.

I am writing to express my disappointment with the service we received during check-in for our flight from Vienna to Brussels on Jan 26, 2025 at 15:15. Out initial luggage weighted 25 kg, surpassing 23 kg limit, which we accepted without dispute. However, an issue arose with our hand luggage.
We were entitled to three pieces of hand luggage but carried only one weighing 10 kg. You check in agent insisted that this exceeded the 8 kg limit per item. We attempted to clarify that our total luggage allowance is 24 kg, meaning our single piece was well within the combined limit and having only one piece instead of more which I think better for the aircraft. Unfortunately, the agent was unable to provide a clear explanation and insisted on a 60 euros excess weight fee, incorrectly applying the per limit as a per-person rule.
To resolve the matter, to not pay this amount to Austrian airlines, we purchased another hand luggage which cost less than that of course and redistributed the weight to make our big luggage at 23 kg and others within the limits. One hand luggage was 10 and the other became 6. This arrangement was also rejected. It was only after further re-organizing to bring one bag to 9 kg and another to 6. Although the 9 one was still not within the limit, she has decided to accept it this time??!!
This process was not only time consuming but also distressing, particularly as we were travelling with our baby!!!!!!!! This was our first experience with Austrian Airlines, and it will undoubtedly be our last!!!

Paid EUR 5,000 for a business class ticket from Vienna to Male (Maldives) and back. The seat was broken and stuck in the takeoff/landing position all flight (9hrs). I was offered EUR 50 in recompense. This is shameful behaviour.

Not reliable airline and customer service. My baggage was delayed for 4 days and arrived completely damaged. The customer service didn't provide the right information, didn't reimburse as per their policy, yet not providing any details on how they calculated the underestimated amount, and ignored my requests. Regarding the luggage indemnification, they will only give you a Voucher to spend on their partner website Dolfi to buy new luggage. What a scam. I spent my week in Thailand chasing my luggage, and running in malls to spend $$$ in underwear, socks, and pants between business meetings. You will not have any consideration from this airline, and no decent compensation.

Case no. 2501-OS-04009
Damaged luggage incident 01109018

I had booked a flight Venice-Vienna on 29/12 departing at 19:15 two months in advance. At the check in at the airport on 29/12 I was informed by the airport staff that I was put in stand-by due flight overbooking (no info from Austrian on this nice procedure before my flight); because at boarding all the passengers with a seat assigned showed up, I was left on the ground. The airport staff was very efficient in issuing a new boarding pass for the 6:45 flight for next day, retrieving my luggage and finding a hotel in the countryside where to spend the night. Since I had also booked a hotel in Vienna (4 nights), I had to hurry up to phone them to explain what had happened, to avoid to lose the whole reservation, since I had gone into a no show-up status. By luck they were sympathetic, but I was charged also the 29/12 night (136 euro) as per contract when I booked. The airport staff advised me to ask Austrian to get a reimbursement also for the 29/12 fare of the Vienna hotel, since it had been caused by their overbooking procedure. The next day I had to wake up at 2:45 to go the airport, repeat the baggage drop off procedure, pass security checks and finally board to Vienna. After returning from Vienna I contacted the Austrian Customer Service in Italy and they explained me how to perform the request for a reimbursement procedure. This was the formal response from Austrian to my request: “We regret to inform you that Austrian Airlines cannot take responsibility for indirect or consequential costs, such as lost time, missed or canceled appointments, pre-booked hotel reservations, or local transportation expenses.
Unfortunately, this means we are unable to reimburse the costs for the reserved hotel in Vienna. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
We wish you smooth travels in the future!”
Smooth travels..no comment.

Stay away from these fraudsters that only look for the opportunity to rip you off.

I had t/r flight, and wanted to change return flight, from sooner to later date. At the time of change later date fare price was significantly lower – later date return flight was 132 EUR cheaper.

Austrian Airlines charged me 199 EUR for change to cheaper flight (change fee of EUR 60.00+139.00 EUR price difference they claim) . I could fully understand and accept change fee of EUR 60.00, but I had difficulties to understand and accept that booking to cheaper fare can make Austrian tax me additional 139,- EUR in their favor in fare difference.

If everything is calculated including fare difference that should be in my favor, for a simple rebooking Austrian has charged me total of 331,- EUR, the amount HIGHER than the price I paid for original t/r ticket.

I made a compliant to customer service, and they initially claimed that “EUR 139.17 is the difference between the initial fare booked and the new one available at the moment of rebooking.”

After sending a proof that later date return flight was 132 EUR cheaper, they admitted the fraud: “we incorrectly stated that the new fare was more expensive than the initial fare you had booked. We want to clarify that this was an unfortunate error in our explanation”, but then in the next section of their answer they repeated exactly the same lie - incorrect and false statement, that the fare for new ticket was more expensive. As if someone would in one phrase claim that something is white, and in the next one claim nonsense that it is black anyway.

I was wondering was it just me, or they are also taking other clients for a full, so I gave them one more chance to compensate me and reimburse the unjustly and immorally obtained fare difference fee, but their answer was that “Austrian Airline cannot offer a more favorable response in this case.” Shame indeed.

They ripped me off this time, but they have lost another frequent client forever.

Fraud or abysmal customer service?

After booking my luggage extra in the Austrian Airlines app (for 65 euros both ways) I had to pay extra 60 euros for my flight at the check in. The employee's told me my booking did not go through (but it was reserved on my credit card), without an error message, nothing. On the way back I booked my luggage back with paypal in the app this time. The payment did go through, the app showed only "unable to show receipt" and I wasn't able to check-in, nor to do anything else. At the airport I had to pay 120 euro this time - according to the employee "outstanding costs". ??? Are you that urgently needing money? I wrote to Austrian Airlines with my payment receipts and a explanation of the case. After three days I got my paypal fees back (they sent it back manually), without any word of them. I had to contact them again to get a standard answer that everything went correctly from their point of view.
1. your app / system seems to be not functional
2. your customer service is careless ( I only get standard answers and no body can tell me something on the phone)
They still owe me 180 Euros I probably never get back. For me that is fraud and even worse than Ryanair (they did only charge me 100 bugs for not being able to check in online).
I will probably never fly with austrian again if I don't have to urgently.

Never fly this airline. I have travelled extensively and this has been by far the worst travel experience. A huge delay arriving into Vienna meant I missed by flight to London. They then routed me to Hamburg before eventually flying me to London, with no apology or acknowledgment that this was very inconvienient. When I eventually arrived in London, my bags were missing. When I complained about this and rang up to find where my bags were, I was spoken to rudely and told numerous times that the airline doesnt know where my bags are. It is now three days since I arrived in London and I still do not have my bags. The airline staff are rude and dismissive. Save your mental well being and fly another airline.