Audiophonics Reviews 

1,440
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery services and note that online purchases always arrive safely with secure and careful packaging materials. Consumers consistently highlight the exceptional build quality, attractive modern design, and great value for money offered across the entire product range. Some reviewers were not happy with logistics, mentioning unexpected customs fees, missing parcels, or frustrating delivery delays during international shipping processes. A few customers also found themselves receiving items with damaged internal components, incorrect specifications, or experiencing persistent functional issues with certain electronic parts.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrive as described and function... See more

Delivery service

People report positive experiences with delivery service, highlighting impressively fast shipping and good... See more

Quality

Consumers find quality to be positive, highlighting that items are well designed and constructed. Reviewers... See more

Service

Clients share positive opinions on service, consistently highlighting fast delivery, excellent after-sales... See more

Price

Customers consistently note positive experiences with price, highlighting fair rates, unbeatable deals, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought this AUDIOPHONICS AP300-S500NC Amplificateur de Puissance NCore NC502MP as a power amplifier to my Kappa 8.1 loudspeakers that are notoriously hard to drive and for the first time they came to... See more

Rated 5 out of 5 stars

First grade customer service. The communication was clear and when I asked a question about a product, I got a polite answer right away. It gave me a really good impression of the store. The delivery... See more

Rated 5 out of 5 stars

I purchased Topping B200 power amplifiers at a very good price. Very fast delivery at a low price. Devices well packed and secured. B200 great. The loudspeakers disappear and a spacious soundstage app... See more

Rated 5 out of 5 stars

Very efficient team, very good products, well designed website, clear and full of informations, different choices for shipping. The only time I had to contact customer service was to change a mistake... See more


Company details

  1. Hi-fi shop
  2. Electronic Parts Supplier
  3. Electronic Spare Parts and Components Store
  4. Home Audio Store

Written by the company

Audiophonics est une société spécialisée dans la distribution de produits et appareils HiFi, audio et Do It Yourself sur internet. Des produits qualitatifs au meilleur prix.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,440)

368 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I do not recommend this company

I wanted to order amplifiers from Audiophonics for almost 6000 Euro.
I had previously checked the opinions on the Internet and it turned out that these particular amplifiers may use faulty modules, which was confirmed by the manufacturer of these modules at that time. Therefore, I wrote to Audiophonics asking about this topic and a few other things related to these amplifiers. I wrote 3 times - both using the online application form and the contact email address. I received no response.
This is a very disappointing attitude, and in this case it also makes it impossible to make a purchase.

20 February 2025
Unprompted review
Audiophonics logo

Reply from Audiophonics

Hello,

If you are talking about an amplifier that contains a Purifi 9040 module, there was indeed a recall from the manufacturer and all modules were replaced with corrected versions.

Regarding your messages, I did not find any email or customer account in your name.

I invite you to contact us directly at support@audiophjonics with a valid email address.

Best regards

Rated 5 out of 5 stars

Super custom PSU Torroid…

I ordered a super custom PSU Torroid transformer this time. Very easy to order and adjust, almost uniquely good ordering process.. Have bought from Audiophonics over 10 times and have never had any problems. One thing has to be mentioned - they are closed for a couple of weeks in the winter. Don't expect any orders during that period. But it is clearly stated on the website every year. Otherwise 200% recommendation, really top quality goods!

20 February 2025
Unprompted review
Audiophonics logo

Reply from Audiophonics

Dear customer,

Thank you for your kind message, it is deeply appreciated!

However, we are not closed in winter, but we do often indicate days during the holiday season when the carriers are not operating.

We remain at your disposal and wish you a great day,

Rated 1 out of 5 stars

Not trustworthy

I made contact with this company via email to confirm stock status of a Dac. It was confirmed by email that the Dac was in stock and would ship that same day which was extremely important to me. I ordered and paid for the Dac as per our agreement early morning to ensure I would meet their 12 noon deadline for shipping orders on the same day. To my astonishment after all the guarantees I got it still had not shipped by 11 am next day. Atrocious customer service, they do not keep their word and just want the sale. I have since ordered from another company and will receive on Friday. They definitely did not deserve my hard earned money and ended up losing the sale.

26 February 2025
Unprompted review
Audiophonics logo

Reply from Audiophonics

Dear customer,

Indeed we indicate that for an order placed before 12pm, we ship the same day or the following day.

We try as much as possible to ship orders the same day, but sometimes it can only leave the next day.

In your case, indeed the order was going to be shipped the day after your order was placed.

We are sincerely sorry.

The inconvenience is still quite minimal and does not deserve the terms you use.

That said, you are free to think what you want.

However, we indicate it to you once again: if your need is urgent, use the Express delivery service by UPS and not the standard delivery method by Colissimo or DPD.

Best regards

Rated 5 out of 5 stars

great gadget and add ons for a…

great gadget and add ons for a Raspberry I2S Interface for a Roon entry point. High quality board, great engineered and fast shipping with a really excellent price.

26 February 2025
Unprompted review
Rated 4 out of 5 stars

Audiophonics is good!

Audiophonics is really good but I reduced with 1 star because of the elevated return costs for private people, which in France are rather high if you want to send it to a specific address and not a locker/pick-up location, being 2 to 3x more expensive. I am not exepecting a free-of-charge return but Audiophonics could possibly do something here (or: they donot expect a lot of returns :))
EDIT in reply to the Audiphonics reply, Colissimo does not offer an insurance value for more than 1.000EUR hence not applicable in my case.

18 February 2025
Unprompted review
Audiophonics logo

Reply from Audiophonics

Hello,

Thank you for your opinion.

In the context of a withdrawal, the return and its costs are indeed the responsibility of the customer.

I note that for a return from France, you have chosen to return the package to us by Chronopost.

This is an express shipment which is indeed more expensive than a simple shipment by Colissimo (French post).

We remain at your disposal.

Best regards

Rated 5 out of 5 stars

XANGSANE XS-5N speaker cables

Fast shipping, well packed, item as described. the product I got was the XANGSANE XS-5N Banana Speaker Cables OCC Copper Silver, and the quality exceed my expectation

12 February 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a LHY LPS A6 from Germany

I ordered a LHY LPS A6 from Germany. Everything worked fine. Very good routines for communication with the customer. I was always up to date. Shipment via UPS took less than a week. I‘m very satisfied with the handling and with the device.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Serious and reliable seller.

Serious and reliable seller.

The customer support service is also top notch.
I ordered two Topping B200 audio amplifier units, and they arrived in very good condition, with very good packaging.
I recommend and will gladly return whenever I need a product that is available from them.

13 January 2025
Unprompted review

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