Audio Affair Reviews 

6,413
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders often arrive the very next day with reliable tracking and secure packaging. The staff is described as truly helpful, providing knowledgeable advice, friendly communication, and great support throughout the entire audio equipment selection process. Some people were dissatisfied with incorrect items arriving, unexpected extra charges, or specific products failing to function properly as originally described. A few consumers also encountered frustrating challenges regarding order modifications, unexpected delivery delays, and trying to resolve technical problems with their purchased items.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting high quality items and great... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt next-day arrivals and... See more

Service

Customers report extremely positive experiences with the overall service, highlighting efficient... See more

Price

Clients share positive opinions on price, highlighting very good and competitive rates across a wide range of... See more

Staff

People report positive experiences with staff, highlighting their prompt, friendly, and highly professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My audio techna stylus broke on 22nd December, I found Audio Affair online and ordered a new stylus - ordered at 1:40pm on 23rd December - somehow it arrived at 9:30am the following morning(Christmas... See more

Rated 5 out of 5 stars

First time using Audio Affair. Ordered headphones at 2.30 on the 4th of Feb and received them at 1 o'clock on the 5th. That's great service ( including from DPD ) Very happy with the Sennheiser RS 175... See more

Rated 5 out of 5 stars

Audio Affair knows how to relate to the customer - they are anxious to please and do everything they can to help. I asked them to supply a replacement remote control for my hifi, and they did so prom... See more

Rated 5 out of 5 stars

We recently had the pleasure of dealing with Audio Affair in Birmingham. Not only did we receive great value on the products we purchased, the customer service was excellent. Niall was really helpful... See more


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. Home Theater Store
  4. Home Audio Store

Written by the company

Established in 2006, Audio Affair focuses on real hi-fi, including bookshelf and floorstanding speakers, hi-fi separates, turntables, streamers, cables and accessories, all at the best possible prices. We also sell a carefully selected range of home cinema products, including 5.1 speaker systems, AV receivers, 4K projectors and screens, as well as high quality earphones and headphones.

Written by the company

Free UK Delivery
On all orders (no minimum spend). We also offer low international shipping rates (check price in basket)
Hi-Fi Specialists
Contact our product specialists for advice by either e-mail, phone or live chat on our website (during showroom opening hours).
0% Finance Available
On UK orders over £500, with deposits from only 10%. Apply at checkout or call us to apply.
Secure Online Ordering
Our online checkout is secured by a GoDaddy SSL certificate. You can also choose to pay online by Paypal, or call us (during showroom opening hours) if you prefer to pay by phone.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,413)

342 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a Great Customer Experiance

Audio Affair have been great start to finish. Wanted to upgrade my HIFI system and gave these guys a call. Chap on the phone (Joey) was really helpful. Gave me lots of advice on the items I was thinking about and sent over some prices for a deal. Said I would think it over and get back to them. After searching multiple HIFI online stores after a few days I found each item I wanted at a cheaper price than Audio Affair was originally offering, so I was set on ordering from different places, but Joey got in touch to see if I had made up my mind. I told him about the lower prices, and after a check, he said that they will price match each item and would also offer a great deal on 0% finance. I was really happy and placed the order. Audio affair got in touch a few days later to say the speakers I had ordered had a slight delivery delay from the manufacturer and they offered me a large discount on another set of speakers from the same manufacturer that they had in stock to save me waiting. What great Customer service. I didn’t take them up on the offer as the other speakers were too big for my space but I was really impressed with them. I can’t fault the ordering process or their support. I will definitely be using them again, and can wholeheartedly recommend these guys based on the service I received.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding company.

Audio Affair have supported my hifi needs for around ten years and have shown consistency throughout. Their level of specialist product knowledge and willingness to help is always there, I will continue to use this company in the future.
Many thanks

16 January 2026
Rated 1 out of 5 stars

Avoid using this store

I had a bad experience dealing with this company. I ordered a drive belt online for my record player which was advertised as being in original packaging & with next day delivery. Having not received my item after 2 days I emailed the store to chase them up, but had no reply. Eventually after 4 days the item arrived, but was completely wrong. I emailed them again, but I have yet to have had a response from them. I have now ordered my drive belt elsewhere, so won't be dealing with this supplier again.

8 February 2026
Unprompted review
Audio Affair logo

Reply from Audio Affair

Thanks again for your order - excellent service is our highest priority. Sorry for any inconvenience with the belt not being correct. I can see you ordered on a Sunday (when we're closed) and your order shipped on Monday. You emailed us yesterday regarding the issue and the replacement belt shipped out yesterday - you should have received an email from customer service to advise on this, please double check your junk folder? Our customer service manager will follow up on Monday.

Rated 5 out of 5 stars

I wanted to order a certain cartridge

I wanted to order a certain cartridge. It wasn't in stock and would take more time than I had, to arrive, so I spent some time with one of their reps making sure the one they had got was the right one for me. I am ever grateful for that, as the replacement was much better than my old one, and only slightly more expensive. So helpful, and I'm so grateful, Thanks.

8 January 2026
Rated 5 out of 5 stars

Happy

I bought a Zerostat from this company and it works great. Regards the actual company, the item was quickly posted and their communications were fine.

7 November 2025
Rated 5 out of 5 stars

HiFi upgrade

Over the past 18 / 24 months I have been up grading my HiFi system. The last upgrade was Cryus PX2 power supply for my Cryus Cdi.
The usual excellent service from Audio Affair.
Fast next day delivery

14 January 2026
Rated 5 out of 5 stars

First time using Audio Affair

First time using Audio Affair. Ordered headphones at 2.30 on the 4th of Feb and received them at 1 o'clock on the 5th. That's great service ( including from DPD ) Very happy with the Sennheiser RS 175 headphones which I purchased at a lower price than most other companies are selling them at. Everything perfect. Thank you Audio Affair ( and DPD )

5 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look