Audio22 Reviews 34

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Worst purchase of my life. I am in a state of shock at how rude and mean this company is. My headphones didn’t work so I requested an exchange or refund. I was ignored for months, until I involved Pay... See more

Rated 5 out of 5 stars

I discovered the Audio22 website when looking for a particular pair of earphones. At the time, Audio22 had an offer on, which made these earphones the cheapest available. I ponderd too long and missed... See more

Rated 5 out of 5 stars

Bought a pair of SOUNDmagic E11 BT wireless headphones , after already buying the soundmagic wired ones , the sound is quality is excellent and the battery life is brilliant, watched a film and listen... See more

Rated 5 out of 5 stars

Excellent service with rapid delivery. So far very happy with my purchase. I like the promise of 30 day money back or exchange if not satisfied.

Company details

  1. Hi-fi shop

Information provided by various external sources

Audio22 are one of the UK's leading online audio equipment retailer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Worst purchase of my life

Worst purchase of my life. I am in a state of shock at how rude and mean this company is. My headphones didn’t work so I requested an exchange or refund. I was ignored for months, until I involved PayPal (surprise surprise). Audio 22 then proceeded to claim that I was lying about the broken headphones in the most callous manner. The only benefit of the whole experience was that PayPal smelled their ridiculous fabrication a mile off and issued a refund. Unbelievably awful company whose staff are genuinely mean (who insulted their customers?!); buy from anywhere else!!

4 September 2020
Rated 5 out of 5 stars

Excellent Service

Most impressive - ordering was uncomplicated and the product was, as promised, delivered the next day. I would certainly use Audio 22 again without any hesitation

3 December 2019
Unprompted review
Rated 5 out of 5 stars

Bought a pair of SOUNDmagic E11 BT

Bought a pair of SOUNDmagic E11 BT wireless headphones , after already buying the soundmagic wired ones , the sound is quality is excellent and the battery life is brilliant, watched a film and listened to music for a few hours and the battery was still on 100%, definitely recommend these headphones. It said 48hour delivery but I had them the next day.

30 July 2019
Unprompted review
Rated 1 out of 5 stars

wrong colour

Headphones have been delivered in the wrong colour. Originally I ordered them in black, but arrived in silver.

4 May 2019
Unprompted review
Rated 5 out of 5 stars

SoundMagic 11bt

Excellent service with rapid delivery. So far very happy with my purchase. I like the promise of 30 day money back or exchange if not satisfied.

5 February 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, they didn't have the headphones I wanted in stock but emailed me to offer an alternative which was sent promptly. Would highly recommend.

29 January 2019
Unprompted review

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