AttractionTickets.com Reviews 

32,376
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 5,467 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness, friendliness, and knowledge of the staff. Many people appreciate the straightforward and easy-to-use booking process, often finding the prices to be the best on the market. Reviewers frequently mention the seamless experience, quick resolutions to issues, and the professional approach of the team. However, some customers also noted issues with price matching, with some finding better deals elsewhere and feeling that their loyalty was not recognized. A few other people also felt that customer service was unresponsive or unhelpful in resolving their concerns, leading to disappointment and a decision to use other providers.

What people talk about most

Price

Reviewers mention positive feedback about price, with many finding competitive and unbeatable prices for... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, professionalism, and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, friendly, and efficient... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were very anxious about choosing Santa Fe in summer because of everyone saying it was horrendous to try sleep in the heat with no air-con, so we wanted to see if we had an option to change hotel. G... See more

Company replied

Rated 5 out of 5 stars

We have booked our Disney Paris trips many times now with AttractionTickets. For both Disney accommodation with tickets and then also just for separate Disney park hopper tickets. The prices are alway... See more

Company replied

Rated 5 out of 5 stars

You have made booking our Mini holiday to Disneyland accessible, easy and a joy to plan. From booking the hotel to buying the pass tickets and downloading instruction were on point. Any queries were... See more

Company replied

Rated 5 out of 5 stars

Great customer service on the phone from Kirsty when I needed to change the start date of my Orlando combo tickets. She was very helpful and had lots of advice on our Florida visit too. Comparative... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Travel Agency

Written by the company

We offer Disney tickets, Universal Orlando Resort™ tickets and a range of other attractions at unbeatable prices. Get your attraction tickets today

Our promise to you

Written by the company

Our goal is to give every customer, whether they book online or speak to one of our expert sales team, a seamless and stress-free booking experience. We know how important your holidays are (we're theme park obsessed ourselves!) and we'll take them time to guide you through the process of booking an incredible theme park holiday that you'll remember forever.

Contact info

THE UK'S NO.1 ATTRACTION TICKET PROVIDER

The experts in Walt Disney World, Universal, Disneyland Paris & more!

4.8

Excellent

TrustScore 5 out of 5

32K reviews

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Asks customers to review

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4.8

All reviews

(32,376)

5,232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous

Fabulous
Easy to order
Easy to pay
Prices excellent
If you need to speak to them , it’s easy and they are so friendly
Been using them since 2004 for many different attractions
You can pay a deposit and pay everything up

3 July 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

Thank you for your loyalty and kind words! We look forward to helping you again soon.

Rated 5 out of 5 stars

Easy & competitive - recommended

Easy to navigate on site, clear and info pages were valuable. Confirmations were prompt as were my contact us interactions

10 July 2026
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Reply from AttractionTickets.com

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Once again booking with attraction…

Once again booking with attraction tickets was quick and easy got what I needed for Disney's Holywood studios a one day pass which I thought you couldn't get in Ireland.
Would recommend attraction tickets to others

9 July 2026
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Reply from AttractionTickets.com

Thank you for your recommendation.
We're so glad we could help, and we hope you have an amazing time!

Rated 5 out of 5 stars

Canadian Purchaser - No Problems at All!!

Great service! Great interaction with customer service when I had a question. Excellent prices!! Saved me a lot of money for tickets with a lot more days and photopass benefits. I woull purchase from AttractionTickets.com again for sure!!

9 July 2026
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Reply from AttractionTickets.com

Thank you for your fantastic feedback! We're so pleased we could help you save money, and we look forward to helping you again!

Rated 5 out of 5 stars

Great service and knowledge

Great service and knowledge
Giving Great advice throught our family holiday to florida.Great attraction offers on tickets.

2 July 2026
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Reply from AttractionTickets.com

Thank you for your kind words! We're so glad we could help make your Florida holiday even more special.

Rated 5 out of 5 stars

We were very anxious about choosing…

We were very anxious about choosing Santa Fe in summer because of everyone saying it was horrendous to try sleep in the heat with no air-con, so we wanted to see if we had an option to change hotel. Got given options straight away with no hassles. We decided change to Grand Magic! Our new booking still included our Disney Tickets but we now have Air-Con and a pool, also this included breakfast AND we got some money back, total bonus! The partial refund was literally in the next day! No hassles, great communication and the whole process was just fab. Best customer service.

9 July 2026
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Reply from AttractionTickets.com

Thank you for taking the time to leave us a review.
We hope you have a fantastic time!

Rated 1 out of 5 stars

No customer service number

No customer service number! Cannot get ahold of anyone for refund

2 July 2026
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Reply from AttractionTickets.com

We’re sorry to hear you’ve had difficulty getting in touch.

Our US customers can contact our Customer Services team via email at uscustomerservices@attractiontickets.com, through our social media channels, or via our website live chat, and we’ll be happy to assist with your refund query.

As a UK-based company, if you’d prefer to call us, you can reach our team on +44 203 904 4988 (international charges may apply).

We’d appreciate the opportunity to look into this for you and help resolve your query.

Kind regards,
Attraction Tickets Team

Rated 5 out of 5 stars

Great service as always

Great service as always! Used many times and never had an issue! Highly recommend

8 July 2026
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Reply from AttractionTickets.com

Thank you so much for sharing your experience with us.

Rated 5 out of 5 stars

Excellent customer service

I was able to amend my tickets very easily and the staff made the process very straightforward
Very good value and excellent service

8 July 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

Thank you for your wonderful review! We're delighted to hear our team made the process quick and easy. Have a fantastic trip!

Rated 1 out of 5 stars

Disappointing service.

I’ve booked with AttractionTickets twice in the past and always had good service, which is why I returned again this year. Unfortunately, this experience was disappointing.

We mistakenly selected our arrival date for Discovery Cove, assuming (as with Disney/SeaWorld Flex Plus tickets) that we would choose the actual visit date later. Although the helpline clarified the process once we called, there was no flexibility or willingness to offer even a small gesture of goodwill to help resolve the situation.

What made this more frustrating is that we originally booked our tickets during the Black Friday sale, yet the Disney Flex Plus tickets later appeared cheaper on AttractionTickets’ own site with a new promo code.

On top of that, both the Disney tickets and the Discovery Cove package were cheaper elsewhere — OrlandoAttractionTickets.co.uk had the Disney Flex Plus tickets for £1,203 and Discovery Cove for £654 for the same date, without needing any fancy promo codes.

With AttractionTickets unwilling to waive even a small difference, we cancelled both bookings and rebooked with the cheaper provider. Refunds were processed quickly, which I appreciate, but the lack of flexibility and loyalty recognition has really changed my view of the company.

I’ll be using other providers going forward.

6 July 2026
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Reply from AttractionTickets.com

Thank you for taking the time to share your feedback, and we're truly sorry to hear that this experience did not meet your expectations.

We sincerely appreciate your loyalty and the trust you've placed in booking with us on previous occasions. We always strive to provide the best possible service and support our customers whenever we can.

As an ABTOT-protected company, we're committed to maintaining high standards of service and transparency for our customers. Part of that commitment means applying our booking terms and conditions fairly, ensuring that every customer is treated equally throughout the booking process while maintaining clear and reliable operational standards.

We can see that you've already discussed this matter with our team. We understand how disappointing this situation must have been, and we're truly sorry that we weren't able to accommodate your request on this occasion.

We're genuinely sorry that the overall experience left you feeling let down. If there's anything further you'd like to discuss or any questions we can help answer, please don't hesitate to get in touch with us.

Thank you again for your feedback. We truly value your past custom and hope that, despite this experience, we'll have the opportunity to welcome you back in the future.

Kind regards,
Attraction Tickets Team

Rated 5 out of 5 stars

Excellent service as always 🙂

Easy and fast booking process, easy to navigate the website too 🤩

8 July 2026
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Reply from AttractionTickets.com

Thank you for your wonderful review and for choosing us again! We're so glad you had an easy booking experience. Have an amazing trip! 😊

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, sorted out my issue within minutes and no long waits to speak to a real person

8 July 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

Thank you for your kind review! We're so pleased our team was able to resolve your issue quickly. Have a fantastic trip!

Rated 5 out of 5 stars

Fantastic customer service …

Contacted Lyndsey for arranging additional activities in Orlando. She could not have been more helpful. Fantastic customer service.

8 July 2026
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Reply from AttractionTickets.com

Thank you for your wonderful review! We're delighted to hear Lyndsey was able to help and provide great service.

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