Atolyestone Reviews 

274
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the exceptional customer service, noting that issues are handled courteously, promptly, and without hesitation. Many appreciate the professional and friendly team, who are communicative and responsive, making the overall purchasing experience pleasant. Reviewers also praise the beautiful craftsmanship and unique designs of the products, often mentioning the impressive packaging and attention to detail. However, some people were dissatisfied with product quality, reporting issues such as damaged or poorly made items, and concerns about materials not matching descriptions. There are also complaints about delivery delays, missing items, and a lack of communication regarding order status, leading to frustration for some customers. A few other people also felt that customer service was unsatisfactory, with experiences of unhelpful interactions and a lack of follow-up after promises of resolution.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with some reviewers praising the beautiful... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the beautiful craftsmanship and unique... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and prompt... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast and secure... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the great follow-up service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is not to praise the beauty of the product we purchased, even though it is beautiful. It is to praise the exceptional post purchase customer service we received after having a small issue... See more

Company replied

Rated 5 out of 5 stars

I bought Atolyestone's evil eye pendant. It looks absolutley fabulous. It is striking and looks so good. It is light but i feel that is what you want for a pendant. I had a slight issue with postage b... See more

Company replied

Rated 5 out of 5 stars

Beautiful packaging and amazing customer service. Ordered to France and everything arrived safely. Also it’s beautiful how they pay attention to details on the pieces. Thank you

Company replied

Rated 5 out of 5 stars

Really fine products shiny and clean, their communications is excellent, very friendly and supportive. professional team and they know their products. Of course will deal with them again and again.

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Here at ATOLYESTONE we reinterpret the traditional high-end jewelry. Shop for all handcrafted designer fine jewelry. We offer free delivery worldwide!


Contact info

3.5

Average

TrustScore 3.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(274)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Atoleystone Team was excellent

Atoleystone Team was excellent. They respond right away and they help me find what exactly I’m looking for.

I love their designs, so unique and different. I honestly had a wonderful experience dealing with them.

My only comment is that after I made the order, I haven’t gotten a confirmation on which day my order will be shipped to Saudi as it’s a birthday gift and I need an update on this regard

Thanking you for always supporting your customers and providing excellent services.

Kind Regards,

18 January 2019
Unprompted review
Rated 4 out of 5 stars

For the customers

For the customers, which are interesting to create the special design, will be good to give more options. Like the company Nialaya realised it by mobile app. Please check it. Will be great!

17 January 2019
Unprompted review
Rated 5 out of 5 stars

Love these bracelets

Love these bracelets, bought one for my brother and he never takes it off, just bought another one for a friend, excellent quality and really well made, if you want a great present for a man then this is it, the customer service is also excellent, anything you need they get straight back to you and it’s done, great company to deal with and a super product

11 January 2019
Unprompted review
Rated 4 out of 5 stars

Where is my order...

Ok This is an update on my review.. I got the order and I am very happy with the results .. it’s a perfect gift , really great finishing and quality.. it was a little delay but it worth the wait, so nice.. I definitely recommend it

I orderd a bracelet from Atolyestone with two letters on it, that was on 12/30/2018. They said 2-5 business days and today is 1/11/2019 and I still didn’t get any update on my order! I don’t know what happened or where is it, it just says “order confirm with the address and you will get an update on your phone/ email once we shipp it” .. so disappointed, it’s a birthday gift and the birthday is in two days :(

11 January 2019
Unprompted review
Rated 5 out of 5 stars

the bracelet arrived beautifully…

the bracelet arrived beautifully packaged on time as promised.
however they are small in size even the medium size and it needed to be bigger.
however Atolyestone were very helpful and it was exchanged immediately without any fuss or charges.
no hesitation in recommending this company.

3 December 2018
Unprompted review
Rated 5 out of 5 stars

repeat customer

Have bought my second ring from them and can say that the service and quality provided is one of the best I have come across online

26 November 2018
Unprompted review

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