Customer Service was very good. There had been issues with incorrect parts having been supplied for a hanging egg chair which we had received some considerable time previously. Even though this chair... See more
Company replied
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We ordered the flute marble top bedside tables. Lovely product. Feels solid, good quality. There were issues with the polish on one of the marble tops. It took a couple of times to ensure we had... See more
Company replied
Purchased 3 items from Atkin & Thyme, a lamp base which I wanted to return as it wasn’t quite right and then 2 pieces of furniture. I changed my mind about one piece the day after ordering it and se... See more
Company replied
Beautiful tables, heavy and well made. They were not as green as the adverts look but they are still very pretty.
Company replied
Company details
About Atkin and Thyme
Written by the company
We're Atkin and Thyme.
A dedicated team driven by a shared passion for helping you turn your house into a home.
Our British design team works tirelessly to create our hand made indoor and outdoor furniture collections that reflect our commitment to quality and creativity.
We work with a small number of suppliers who share this commitment. Together we craft great quality pieces with an emphasis on design that will earn a place in your home for years to come.
Explore our carefully curated furniture collections, where you'll find timeless designs with a touch of vintage charm and luxury.
Our UK based customer service team are here to help with any issues that may arise or questions about our products.
Unique hand-crafted design for over a decade Atkin and Thyme started its journey in 2014, and as we celebrate our tenth year, we’re just as passionate about interiors as we were when we first started out.
Over the years, we've introduced countless lines of unique hand-crafted furniture, working with artisans to make them in limited batches. Each of these pieces is a carefully crafted special piece of furniture that can’t be found anywhere else.
Recently, we've expanded our horizon, introducing a comprehensive collection of garden furniture and accessories, extending our commitment to providing distinctive pieces for your home.
We invite you to immerse yourself in our world of statement furnishings and accent pieces, curated with passion and care.
Contact info
Dew Mead Farm, SG7 5HG, Baldock, United Kingdom
- 01462 412 100
- info@atkinandthyme.co.uk
- www.atkinandthyme.co.uk
4.2
Great
473 reviews
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Replied to 84% of negative reviews
Typically replies within 1 week
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Bought 2 of the Greenwich Bedside sets…
Bought 2 of the Greenwich Bedside sets of drawers. What looked lovely on their website turned out to be awful cheap junk.
There were sharp screw ends poking through the back of the unit which I cut myself on when unpacking and all three of the drawers in one of the units won't open properly two are stuck completely halfway and one is absolutely un-moveable. The other set the middle drawer won't open at all.
Sticker on the back made in India and I am surprised this rubbish lasted the trip. Wasted almost £600 and won't ever buy from them again. One star is more than enough. Tried to get them replaced but no one answers phone or email and in the end reluctantly gave up. AVOID, AVOID, AVOID. Furnished an entire new home in the last 8 months and this is the only poor review I have had to write. Next time sticking to John Lewis, White Company and other reputable suppliers. Read many of the other reviews on here and negative all same the same type of issue and the positive clearly have been written by the company. AVOID AT ALL COST!!!!!
13 March 2023
Unprompted review
Reply from Atkin and Thyme
Hi Dave M. We’re sorry to hear that you are unhappy with your purchase. Our customer services team is available Monday to Friday from 9am until 5pm and we would be happy to talk to you to resolve the issues. Please contact us at info@atkinandthyme.co.uk and we will get back to you straight away. Many thanks, The Atkin & Thyme Team
Beautiful piece of furniture
Beautiful piece of furniture. I formed of delivery and process at all times. Will certainly purchase from again.
16 February 2023
Amazing amazing amazing
Amazing design. Bedside table came securely packed. Delivery was also really smooth and quick. It was so easy to assemble and I’ve been getting many compliments for the bedside table now!
21 February 2023
Excellent quality
Excellent quality. Ive bought a drinks trolley, side tables and a coffee table from Atkins&Thyme - very pleased with it all!
20 January 2023
From ordering to delivery there were no…
From ordering to delivery there were no delays. Item shipped to shipping company successfully
Item packaged well
28 February 2023
Super fast delivery plus awesome…
Super fast delivery plus awesome customer service when I had an enquiry.
2 February 2023
Thrilled with my new sideboard…
I’ve recently had issues with furniture I’ve bought online — both with the quality of the furniture itself, with customer service and hidden extended lead times. Three times leading up to my purchase with Atkin & Thyme, I had to cancel, with one time turning into a bit of a nightmare. For that reason, I was nervous ordering once again…online. But I’m so glad I did.
My new Jumeirah sideboard is absolutely beautiful — bigger than it appears in the images and quite substantial. The design is impeccable. It fits into the space perfectly.
But on top of that, I was also impressed with customer service. They responded to my emails promptly and everything they said was straightforward and honest. And just as professional were the delivery people who delivered the piece right on time, within a week or so. They couldn’t have been nicer. I was so happy, in fact, I tipped them £20 (I’m American). I think they thought I was mental.
I am absolutely delighted with Atkin & Thyme.
15 February 2023
Unprompted review
Our coffee table is gorgeous!!
Our coffee table is gorgeous; looks so much more expensive than the price we paid. We could not have asked for a better experience!
3 February 2023
I am very pleased with the quick…
I am very pleased with the quick service and delivery organisation.
14 February 2023
Great experience!
We bought the 'Lily' carved wood table from this company with a solid marble top. After an awful experience from the last company we tried I was concerned this may be damaged too but it arrived in perfect condition, well packaged and in just a few days.
The table wasn't cheap but is great value for money and looks lovely in our lounge. Really happy!
1 February 2023
Unprompted review
Beautiful chest of drawers and drinks…
Beautiful chest of drawers and drinks cabinet delivered into the rooms they needed to be in with a great delivery time. Wish I had found this shop earlier!
13 February 2023
Worried now…
Worried now…. Have ordered a table …. Can’t get hold of the company by phone or email. The dispatch note says the table has been sent by DPD but tracking links to DHL and tracking number not linked to either courier. Hoping not a scam.
9 February 2023
Unprompted review
Bought light and delivery was perfect…
Bought light and delivery was perfect and love the light.
Professional and lovely items in stock.
9 January 2023
Really pleased with the product
Really pleased with the product. Looked even better than in photograph.
16 January 2023
Still awaiting a reply to a complaint
A foot is loose on the table when it was delivered. I sent a message on your website, but have not yet received a reply.
19 January 2023
Excellent customer service.
23 January 2023
Everything happened on time and the…
Everything happened on time and the product was as expected
31 January 2023
Looked great on the website and just as…
Looked great on the website and just as good in reality.
27 January 2023
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