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Rated 1 out of 5 stars

I bought ASUS Rog Strix G733 with 4090RTX for 2.7k euros. It works fine besides often freezes, booting to a black screen, sudden shutdowns, cpu working terribly, bad gaming performance unless overcloc... See more

Rated 1 out of 5 stars

Don't buy an Asus TUF Gaming laptop without checking the camera first: the built in camera has a serious problem (kinda like tearing) which neither Asus nor a repair shop can fix. I bought a TUF Gami... See more

Rated 5 out of 5 stars

Really great customer service! I had a problem with my ASUS ROG, one of my usb ports was not working correctly due to a factory mistake. After talking about 10 minutes on the phone they got... See more

Rated 5 out of 5 stars

i bought a asus prime rtx 5070 and its super good also came with a 12 pin connector and automaticly installed the driver so swapped gpus in 3 minutes of time and everything worked shipping was fast

2.1

Poor

TrustScore 2 out of 5

191 reviews

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No history of asking for reviews

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2.1

All reviews

(191)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst PC brand ever

Worst PC brand ever. Especially the WIFI issue is a no-go in today's world. The connection problem is a known issue to Asus.

25 March 2021
Unprompted review
Rated 1 out of 5 stars

Worst experience as a consumer in my life

Terrible. I sent a new laptop to be checked for issues that were present since I bought the computer, and because they found a drop of coffee on a plastic part of the casing, they voided my warranty and wanted me to pay more than what i paid to buy the laptop in the beginning. The customer support was tremendously slow, they kept the computer for 2 full weeks and did not do absolutely anything with it, and on top of that, now I have no warranty anymore. On top of all of this, their empathy levels are a big zero. I have vowed to never buy any ASUS product after this.

5 February 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY !

DO NOT BUY !! I REPEAT DO NOT BUY!!

ON ASUS U CAN NOT RUN 2 THINGS AT THE SAME TIME . U CAN NOT EVEN HAVE 2 INTERNET PAGES OPEN WITHIUT LAPTOP ACTING SLOW AND FREEZING.

WATCH OUT DO NOT BUY !

15 February 2020
Unprompted review
Rated 5 out of 5 stars

Really great customer service!

Really great customer service!

I had a problem with my ASUS ROG, one of my usb ports was not working correctly due to a factory mistake. After talking about 10 minutes on the phone they got back to me with a solution. I could send my laptop to Asus and they would repair my USB port! I am so happy with their service and also the product that they deliver!

Asus laptops have a great durability and a great quality there is nothing wrong with the services that they deliver!

Kind Regards,

Tycho Loke
CEO
Tycho Loke Services

17 March 2018
Unprompted review
Show reviews in all languages. (191 reviews)

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