Asurion Reviews 

Thank you for all the service you provide and excellence customer service from the staff all over the world. Really appreciate the time and support you all do!

I really didn't know what to expect when I signed on to the website to obtain service for my washing machine. Especially since it was 8:30 pm on a Saturday evening.
Once I entered my information, I was connected to a rep via chat, which took all of 1 minute.
I explained the issue I was having, the Service Rep took care of the rest. Few more steps, and my service order was confirmed.
It was a very smooth process, with little effort.

Worth the investment in coverage. Always easy to work with

The expert helped extremely fast and very respectful and kind!

Assistant was helpful with putting as much information in the claim to help with a resolution. I will be contacted within a few days with a final resolution. The more information I had, the easier the resolution.

Promptness &listening & taken care 9f everything

Sometimes it takes a little bit of digging to do everything related to filing a claim by myself. For whatever reason, some products / purchases just aren't searchable. Their chat support is great though! I have never had an issue when working with them via chat.

My experience went very easy and well. I just had to explain what I needed, and it was resolved within minutes. Daniel was very helpful and communicated every step of the way. Thank you again.

Amazing experience! The most pleasurable and effective insurance claim I have ever made (or even heard of anyone making). True professionals who stand by their policy, ask the right questions, and fulfill valid claims expeditiously. Amazon.com is lucky to partner with Asurion to give credibility and quality to their products.

How easy it was to activate my phone right from home. I live about and hour from the closed AT&T so this made it so convenient.

My chat for help was extremely easy and coverage was really important with my product. I don't always purchase protection but in this case my claim qualified and has shown me the benefits of a plan.

I turned in a phone. They claimed they didn't get it. 2 hours on the phone with Verizon later, they actually did get it. Thank God I wrote down the claim info because a month later they fraudulently charge the full price of the phone anyway. Another hour on the phone to resolve it. Horrible service. Make sure you take a photo of the shipping label and the phone in the box when doing a return.

I've used this insurance on 2 occasions but have purchased the coverage on quite a few items, on the 2 times I had to use it they have been fantastic to work with. I'm not sure I could give them enough praise in how they handled my claims. Fantastic and reliable insurance protection!

From beginning to end, great job. Call was answered quickly and resolution was immediate.

Asurion was awesome!!!! They made sure our movie night was restored. Service was impecable

The Agent was very understanding to my concerns and try to find a solution to my problem

they are terrible ,they basically lie.All they want is to sell insurance for your home equipment. its crazy! My phone broke on Monday night, and supposedly paid extra for it to arrive the next morning, but it still hasn't arrived today,friday .verizon charges you for insurance every month and then washes their hands of it. they sell it to ASURION. the customer service representative at the stores Verizon laughs in your face .I they connection is terrible ,and it,s disrespectful to their users.

Saying that your policy covers broken screens, but saying it will take a week to set an appointment, meanwhile boasting about how you can send me a new phone in 24 hours, is operating in bad faith, in my opinion. What happened to everyone's sense of common good?

AND MY PACKAGE WASN'NT EVEN SENT TODAY!!!