Assem logo
Visit website

Assem Reviews 370

•
TrustScore 3.5 out of 5

3.7

Haute Couture Fashion House
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Haute Couture Fashion House
  2. Fashion Accessories Store
  3. Shoe Store

Written by the company

Al sinds 1910 bedienen wij klanten, die wij als gewaardeerde gasten ontvangen in onze winkels en op onze webshop, met hart en ziel. In al die jaren hebben wij al heel wat fijnproevers laten ervaren wat een goede pasvorm en de beste kwaliteit inhoudt.

Contact info

3.7

Average

TrustScore 3.5 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I ordered shoes four 80 € and it bpost…

I ordered shoes four 80 € and bpost said it was delivered in my box but it is impossible because the package of shoes should be too big! I have no news and no reaction. I want either my shoes either my money back and quickly for Christmas. Never again with this company! Avoid !!

10 December 2025
Unprompted review
Assem logo

Reply from Assem

HI,

We’re very sorry to hear about your experience and we completely understand how frustrating this situation must be, especially so close to Christmas.

To help you as quickly as possible, we kindly ask you to contact us directly via the bol.com order portal. This will allow us to access your order details and start an official investigation with the delivery partner right away. Unfortunately, we’re unable to look into order-specific issues through reviews alone.

Once we receive your message via bol.com, we will of course do our best to find a suitable solution, whether that is a replacement or a refund.

Kind regards, Eveline | Assem

Rated 5 out of 5 stars

Nice personeel

Nice personeel, very helpful and kind

21 March 2025
Unprompted review
Assem logo

Reply from Assem

Hi Sarar, dankjewel voor jouw 5-sterren review.

Wat fijn dat je graag bij ons in de winkel komt. We hopen je snel weer te mogen ontvangen!

Groetjes Anne | Assem

Rated 4 out of 5 stars

Good service

Good service. Perfect order. Except that I paid for next day delivery and my shipment has in fact been shipped 3 days later

5 February 2025
Unprompted review
Assem logo

Reply from Assem

Hi, dankjewel voor jouw 4-sterren review. Wat fijn dat je graag bij ons shopt.

Hopelijk is de levering de volgende keer weer binnen 1 dag.

Ik wens je een fijne dag!

Groetjes Anne | Assem

Rated 5 out of 5 stars

Good service

Good service

27 September 2024
Unprompted review
Assem logo

Reply from Assem

Hi Gitana,

dankjewel voor jouw 5-sterren review. Wat fijn dat je tevreden bent over onze service. Wij horen het heel graag wanneer wij je in de toekomst nog ergens mee kunnen helpen.

Ik wens je veel draag plezier!

Groetjes Anne | Assem

Rated 5 out of 5 stars

Customer service super helpful!

I had an issue with the first delivery and the lady from Customer service suggested to order them again adding same day delivery. It worked out perfect!

16 September 2024
Unprompted review
Assem logo

Reply from Assem

Hi Mary,

Thank you for sharing this 5-star review. I wish you lots of wearing pleasure.

Greetings Anne | Assem

Rated 1 out of 5 stars

Terrible return service

Terrible return service. Had an email to say I would have my refund within five days and I’m still waiting. Customer service also takes forever to reply.

11 January 2024
Unprompted review
Assem logo

Reply from Assem

Thank you for sharing this review.

We have been very busy recently which unfortunately caused our response times to increase significantly. This is obviously not what we want so we are currently working to ensure this does not happen again.

If your question is still unresolved, please let me know so I can have a look at it with you. I'd like to ask you to send me an e-mail with this message and the order number.

Regards Anne | Van Den Assem

Rated 5 out of 5 stars

Nice and cozy store, friendly customer service…

Nice and cozy store, friendly customersservice. I bought my UGGS in Rotterdam, near the Lijnbaan. They took their time to bring out different shoes because I couldn’t make up my mind🤦🏻‍♀️ but my sales person was very patient and honest about the fit of different shoes. This was very helpful. I would buy from them again.👍🏻

23 September 2023
Unprompted review
Show reviews in all languages. (370 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look