Don’t buy from this website
Don’t buy from this website. Products shipped from China. Quality is terrible. I have tried to return and email address provided just bounces back
9 January 2026
Unprompted review
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Non-existent customer service - completely ignored
I ordered some shoes on 27/11/2022 with a shipment notification on 29/11.
I did not hear anything back from ASRA about the delivery being confirmed so I checked the tracking ID with Royal Mail/Parcelforce. Parcelforce tracking said the shoes had been delivered on 30/11 'to a neighbour' but did not say which one and did not leave a calling card. I do not have an agreement with Parcelforce to leave parcels with my neighbours.
I have still not received the shoes and have emailed ASRA four times over this week (starting on 04/12) but have still not had a response from them.
It is their duty under the Consumer Rights Act 2015 to ensure the goods I have paid for are delivered or I receive a refund if they are not delivered within a timely manner. They have not acknowledged my emails and if they do not within the next couple of days, I will contact my card provider to make a chargeback claim.
27 November 2022
Unprompted review
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