ASMC GmbH Reviews 205

1. ) Timely sent out the delivery.
2.) Delivery was lost by DHL (not their fault)
3.) Reaction on contact by a bot (not good, but not bad)
4.) Reaction by human with promises for a solution
5.) Next 2 Weeks no responses for any communication despite multiple tries (very bad)
6.) Paypal disputed opened by me.

very unprofessional. where they send visibly torn goods, they don't come back and don't respond to emails for the last month, which I send once a week. they easily took €70 from me and I can neither get the correct goods nor get my money back.

I bought a pair of trousers from this company.
Dispatch and delivery was prompt.
However my queries via their so called customer service before and after I bought the trousers went unanswered.
In the event they turned out to be too small and I wanted to return and exchange them for a bigger size .
I bought them at/as the guest checkout and did not have an account with them
The information they give pertains only to account purchases.
I queried this with them but received no reply as was the case when I asked on two occasions when I asked about knee pads for said trousers.
140 or so euro down the swanny.
The attitude, in my experience with this crowd seems to be- you bought it it's your problem now.
Most definitely will not be dealing here again, not could I in good conscience recommend them to anyone else.

Have purchased quite a few items from ASMC and never had any problems. They have a wide variety of items and the pricing of items are very competitive. Delivery is very fast and customer service is excellent. I recently had to return an item as I ordered an incorrect size. Customer service was very helpful, very friendly and the refund very fast. 5/5 stars in my opinion. Can definitely recommend!

Thank you very much, received my items - the items are indeed like new, great condition even though they are surplus. Prices were unbelievably good, literally the lowest I could find for all items in my order. Thanks, posted an international delivery quickly too, within the week, packaged well in a large box instead of a plastic bag.

I ordered on October 24, received the package on October 30. Very pleased. From Germany to Estonia.

To be fair most of their surplus stuff was good, however I was sent a very used lower grade jacket that was advertised as NEW so overall my experience of purchasing from ASMC was poor. I suggest that they need to either describe their surplus better or don’t sell well used products as new, if they did this I’d change my rating to very good, disappointing they let themselves down with their quality control.

I have ordered from ASMC 4 times since 2009 and never had any issue. Everything I ordered arrived within a couple of weeks. Their selection and prices are good. I will order from them again in the future.

huge assortiment, fast shipment with DHL.

My order was placed on a Friday and then delivered on the next Wednesday (less than 1 week from Germany to Italy). Everything was in order. The only thing I have to complain is that inside the protection was a little bit scarce. But nothing major.Planning to place other orders

The first time I ordered from ASMC, my canned food goods arrived damaged due to the lightweight box and no protective packing. Scott who dealt with this was very helpful and refunded the cost of the damaged goods. However today I took delivery of over a hundred Euros worth of canned goods and every can was severely dented. There was a few small pieces of packing on top of the cans, but no protective packing at all around the sides. This, along with the flimsy cardboard box resulted in nearly every can becoming damaged. I think this is very bad service considering the amount of money I paid. You could have had a regular customer, but I will not buy anything from you again. Whoever works in the dispatch department needs to be told that shipping cans must have proper packing all around the product.

Worst company that I have ever had dealings with. Placed an order in May, didn't receive it, bad customer service, no refund 4 months later, even been through a resolution procedure with no joy. Would have given 0 stars but it wouldn't let me

Had nothing but good experiences with ASMC shop. I ordered some backpacking and camping products and they arrived fine and sound, being shipped fast and well packed. Wish some products to have more information showing though. Will order in the future too.
5 stars in my book.