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Ashford.com Reviews 6,478

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TrustScore 4.5 out of 5

4.6

Watch Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and the excellent prices offered. Many people highlight the fast and efficient delivery service, noting that orders often arrive sooner than expected and in perfect condition. The overall shopping experience, from website navigation to the ordering process, is frequently described as easy and straightforward. However, some customers also noted issues with product quality, such as items malfunctioning or arriving with defects. A few other people also felt that the shipping practices were inconsistent, with some experiencing delays or problems with package delivery.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the authenticity, great... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and efficient... See more

Price

Consumers find price to be positive. Many reviewers praise the great and affordable prices, with some... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent price and quality of... See more

Order

Reviewers mention positive feedback about order. Many customers report that their orders arrived quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I lost my sunglasses while with Mom and a doctor's appointment. I was so disappointed.... They were the best glasses ever and I was at a loss. After doing a bit of searching, your company showed up an... See more

Rated 5 out of 5 stars

Fast delivery and high quality item. I am very pleased with the order, it is packed nicely, new, original, nobody wear it, customer support answered fast. This was my first time shopping from them a... See more

Rated 5 out of 5 stars

Ashford has always been a great go to company for wrist watches at great competitive prices. Generally the products arrive in very reasonable time and in good order. On occasion they are dispatched di... See more

Rated 5 out of 5 stars

The order was packed and shipped quickly. I placed an order for a watch a few days before Christmas and wasn’t really expecting it to arrive in time, but I had it within 2 days! I also had to reach o... See more

Company details

  1. Watch Store
  2. Clothing Store

Written by the company

Ashford.com has been a trusted name in luxury retail since 1997, pioneering the online sale of high-end timepieces. With a strong commitment to customer satisfaction, Ashford later expanded into designer eyewear in 2019, offering the same unbeatable value and service. All products are 100% authentic, sourced through authorized dealers or reputable distributors, and come in original packaging with no serial number tampering. Each item is backed by a manufacturer or Ashford warranty for added peace of mind. Thanks to our industry expertise and buying power, we offer exceptional deals on in-stock luxury watches and eyewear, ready to ship with top-tier service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 47% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast shipping

Fast shipping, product descriptions were accurate. All inclusive price with taxes and shipping was nice to see no surprises. Will buy again.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Watch was received timely, excellent packaging, and in great shape. Met all expectations and I look forward to hopefully picking up more watches from Ashford in the near future!

9 April 2026
Unprompted review
Rated 1 out of 5 stars

⭐☆☆☆☆ (1 star)

⭐☆☆☆☆ (1 star)

I had a very unpleasant experience with the customer service at this store. The employee who assisted me was extremely rude and unprofessional from the beginning. Instead of trying to help resolve my issue, she showed an indifferent and even defensive attitude, as if my situation didn’t matter at all.

The error with the product was not mine—it was clearly the store’s mistake—yet there was no willingness to take responsibility or offer a fair solution. The minimum a customer expects is respect and a willingness to help, but I received the complete opposite.

It’s very disappointing to see how they handle situations like this. They definitely need to improve both their customer service and how they train their staff to handle basic issues.

I do not recommend this store if you expect respectful treatment or proper solutions.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. Lenses provide great contrast. Just wore them for 8 hours straight (long drive)! They worked great

15 April 2026
Unprompted review

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