Ascope Shipping Services LTD Reviews 

703
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely smooth and efficient shipping process, noting that vehicles arrive safely on schedule without any unexpected delays. Many reviewers emphasize the outstanding professionalism and dedication shown by the team throughout every single stage of the entire journey. People frequently highlight the exceptional support, mentioning that questions are always answered promptly and communication remains remarkably clear throughout all transactions. Consumers deeply value the reliable assistance provided by the staff, making them extremely eager to recommend these dependable transport services to anyone.

What people talk about most

Service

Customers report widespread satisfaction and praise the reliable, efficient, and professional service... See more

Staff

Customers consistently note positive experiences with staff, praising the attentive, responsive, and friendly... See more

Response time

Reviewers express high satisfaction with the response time, highlighting prompt communication and efficient... See more

Delivery service

People report positive experiences with delivery service, highlighting that vehicles and cargo arrive on... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the fast response times and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with the company is that right from the booking to the port was so coweek and transparent. The delivery was great because the car didn't have any scratches. I'm very glad to exchange... See more

Company replied

Rated 5 out of 5 stars

I am really satisfied doing business with Ascope Shipping Services. Great service, fast responding, best customer support and care. I got my car without any issue verything has been done correctly. Th... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The vehicle arrived in Tema on schedule and the entire shipping process was smooth and professionally handled. Communication was prompt, and I would happily rec... See more

Company replied

Rated 5 out of 5 stars

Great service all round. Very responsive and quick to thoroughly answer all questions. Feel well taken care off throughout the process. Very reliable. Would definitely recommend this service.

Company replied


Company details

  1. Vehicle Shipping Agent
  2. Freight Forwarding Service
  3. Logistics Service
  4. Shipping Company
  5. Shipping Service
  6. Vehicle Exporter

Written by the company

Ascope Shipping is a leading specialist in international car and container shipping services from the UK. With over 15 years of experience in the shipping industry, we are a trusted and reliable freight forwarder, providing affordable, safe, and secure shipping solutions worldwide. We offer international shipping through a container shipping service, allowing you to export vehicles or personal effects overseas in a private container. Our 20ft and 40ft containers provide ample space for your cargo, and we can arrange transportation to the port or your loading address. RoRo shipping is the most cost-effective way to transport vehicles overseas. Our purpose-built car carriers safely transport your cars, protecting them from the elements and securing them with straps and chocks. For smaller shipments, our groupage service combines your cargo with other customers’ goods, providing considerable cost savings. Each lot is tagged individually to ensure error free delivery. As one of the leading specialists in international car and container shipping from the UK, we have earned a well-deserved reputation for being a successful freight forwarder. Our team of experienced and dedicated staff are fully trained in the intricacies of international shipping, ensuring your cargo reaches its destination safely, securely, and on time. Contact us today to learn more about our world-class shipping services and how we can help with your international shipping needs.

Shipping and air freight services from UK to Overseas.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

703 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(703)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used Ascope Shipping now for…

I have used Ascope Shipping for shipping my cars to Kenya a few times and they always give a good service. I will always recommend them.

17 July 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear James,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 1 out of 5 stars

My first hand experience of this…

My first hand experience of this {company} Ascope Shipping, some of the reviews rating them highly so l decided l'm going to go with them. However, to my amazement and disgusting they have let me down at the last minutes. l am flying out to my country next Monday June 17th, the container went on June 6th and will be arriving next Tuesday June 18th, only to receive an email yesterday from Ascope Shipping, they are now refusing to deliver my container until l pay them £190 for going over 30 minutes of the 3 hours they gave me to load a 40''; container. We actually finished loading 5 minutes before the 3 hours given, but the driver was chatting to us when we finished so by the time l signed the paper it was apparently over my 3 hours limit. They clearly used my time to charge me which l wasn't aware of at the time. What l find unfair about all this is that l have no prove, and l can't challenge them due to the fact that l am flying out next Monday so l can't fight them at the moment and l can't afford not to have my container deliver THIS IS DAY LIGHT ROBBERY WHAT THEY DONE, SQUEEZING MORE MONEY FROM A HARD WORKING CARE WORKER, WHO ALREADY PAID THEM £6050 AND I ALSO GAVE THEIR DRIVER £100 TIP WHICH I NOW WISH I DIDN'T. I BE GOING AWAY AND ENJOY MY HOLIDAY, I HOPE THEY ENJOY MY MONEY {THEFTS} WHEN I COME BACK I'M GOING TO CHALLENGE THEM. I HAVE A GOOD SOLICITOR FRIEND WHO'S LOOKING INTO IT BECAUSE THERE WERE CLAWS IN IT THAT DID NOT MAKE SENSE. SO HOW DO THESE CLIENTS UNDERSTANTS WHAT THEY HAVE READ. AGAIN THEY HAVE NO PROVE OF HOW AND WHEN THE WORK IS DONE OR DOING BECAUSE YOU CAN'T TRACK THEM LIKE EVERY MODERN CARS ETC. BASE ON MY EXPERIENCE WITH THIS COMPANY I WOULD NOT RECOMMEND THEM TO ANYONE. IS ONLY MY OPINION, THE CHOICE IS YOURS. I'M JUST VENTING BECAUSE I AM VERY ANGRY. GOOD LUCK TO PEOPLE DOING SHIPPING. SORRY I DIDN'T STAY WITH MY PREVIOUS SHIPPOING COMPANY JOHN WOOD SHIPPING, THEY WERE EXCELLENCE, UNFORTUNATLY THEY NO LONGER DEAL IN HOUSEOLD GOODS SHIPPING, I WAS SO DESPERATE TO USE THEM AGAIN. THEY WERE EXTREMY PROFESSIONAL AND HONEST, I WENT OVER 2 HOURS OF THE 3 HOURS AND THEY NEVER CHARGED ME.....YOU HAVE RESPONDED MY REVIEW AND ARE MAKING EXCUSES JUST LIKE YOU HAVE DONE WITH ALL YOUR REVIEWS, I HAVE THE EMAILS YOU SENT TO PROVE MY POINTS. ASKING £190 FOR 30 MINUTES AND STATING THAT MY CONTAINER WILL NOT BE DELIVERED UNTIL I PAID YOU.YOU ARE THEFTS . EVERYTHING I WROTE HERE IS FACTUAL. ASCOPE SHIPPING NEEDS TO BE EXPOSED. UPDATE: THINGS GOT WORSE, THE CONTAINER ARRIVED TWO WEEKS LATE, I WASN'T INFORMED OF THE DELAY WHATSOEVER. TO MAKE THE MATTER WORSE THEY NEVER PROVIDED ME WITH A WAYBILL SO THAT MEANT I WASN'T ABLE TO RELEASE THE CONTAINER WHEN ITS FINALLY ARRIVED. I HAD TO CALL THIS JACOB, WHO IN MY OPINION SHOULD NEVER RUN A BUSINESS. ALL HE CARES ABOUT IS GRAPPING WHATEVER MONEY HE CAN FROM CUSTOMERS. I ENDED UP HAVING TO PAY EXTRA CHARGES DUE TO THE DELAY. THEIR GOOD REVIEWS I'M CERTAIN ARE NOT GENUINE. STAY CLEAR AWAY FROM ASCOPE. THEY ARE THE WORSE SHIPPING COMPANY IN MY VIEW. I WOULD NEVER USE THEM AGAIN OR RECOMMED THEM TO ANYONE.

13 July 2023
Unprompted review
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Jess,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services. First of all the charge is £95 and not £195.
When we emailed you the quote for container shipping, it clearly stated that you will be given three hours free loading time and there will be extra charge after that per hour or part there of (meaning even if you go over by 10 mins, it is charged as an hour by the haulage company).
Shipping line forwarded us a document from driver clearly showing you started loading at 13:30 and finished at 17:00, this means you went over by half an hour which also you signed and accepted it and gave it back to the driver, so based on the signed document, shipping line will charge for the extra time you went over.
Kind regards,
Ascope Shipping

Rated 5 out of 5 stars

Great price. First class service.

Ascope Shipping is very reliable. This is my first time with them. The price of shipping was very competitive for a start. Jacob was very helpful and professional. Always at the end of the phone to answer any questions and ready to help even when it looked like my documents had gone astray.

4 July 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear John,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

With you all the way to the end of the job.

Very honest and trustworthy people. Have done several export jobs for me to Africa. Good information throughout and any concern fixed without delay.

6 June 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Francis,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Jacob is just awesome

Jacob is just awesome. His prompt communication is amazing. He gave me the best service. I received my car in good shape. Thank you Jacob.

6 June 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear David,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Thanks

Thanks
Waiting for car to be clear..
Many thanks jacob

6 June 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Bagouro,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 3 out of 5 stars

I was glad for the communication and…

I was glad for the communication and paid for the service. but later the company asked me another bill for jumpstarting, which you should not be charging for, I am sure that many cars needs it. I feel very sad about it.

2 May 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Tulay,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services. This was charged by the shipping line because they tried to start your car to load it to the vessel and it was not starting so they had to jump start and they charged a small fee for that. Most shipping lines rejects vehicles when they do not start and ask you to send someone to the port to fix it and the vehicle ends up missing the vessel and you end up paying for port storage charge. So, this shipping line were actually nice to do that. Anyway, you refused to pay the charge and we were forced to pay it.
Kind regards,
Ascope Shipping

Rated 5 out of 5 stars

Good service and Reliable

Good service and Reliable. Jacob was always available to speak to us when needed. Will definitely use them again in future.

2 May 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Jonathan,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

The service was prompt and was quick to…

The service was prompt and was quick to respond to queries. Jacob was particularly hand and helpful throughout the transaction.

2 May 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Lungowe,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Ascope was Brilliant

Ascope was Brilliant.
ManoWorks (SL) Ltd a UK based construction company establishing in Sierra Leone, was shipping one of it’s pick-ups trucks, but made an error on the shipping form that was picked up by shipper at the port of dispatch, meaning we had to chase Ascope early morning hours, to resend the shipping documents. They responded swiftly, and we were able to continue with the delivery process at the port.

Swift response to emails and phone calls. Will definitely use again. As we grow our business in Sierra Leone.

26 April 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Jon,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

They were very patien,helpful and…

They were very patien,helpful and accommodative

4 April 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Moud,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

The experience was great

The experience was great, our cargo arrived safely in Malawi from the UK. We opted for loading our car and household effects at their depot in Essex and they did an excellent job. My advice to the first timers is to ask for bill of landing as soon as possible and also contact early the shipping company at the final destination.

7 February 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Chimwemwe,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Great service

8 February 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Edson,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Excellent professional and timeous…

Excellent professional and timeous service.

23 January 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Vengesayi,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Fantastic Service

Jacob was fantastic from the moment I made contact with Ascope shipping. Extremely professional and a fabulous service I will definitely be using Ascope again!

8 February 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Gemma,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 4 out of 5 stars

Fast and Efficient and very friendly…

Fast and Efficient and very friendly service!

2 January 2023
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Samuel,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Oversea shipping

Jacob who organised my shipping to the Caribbean was very responsive to any queries or concerns.
Good service provided and much cheaper than other companies within this industry.
I would highly recommend Ascope and hope you get the pleasure of dealing with Jacob

9 October 2022
Unprompted review
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Sir/Madam,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

It was good .Great communication from…

It was good .Great communication from Jacob .Excellent 😊

12 October 2022
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Stella,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

I have to say fantastic service from…

I have to say fantastic service from start to finish. We transported a mercedes sprinter van to Kenya without any issues and Jacob was helpful throughout our the process, with the rate of GBP changing it actually turned out cheaper then the original invoice given. They didn't even chase us for the invoice once the van was shipped. So overall 5* service from the company and will be using again.

24 November 2022
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Axita,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

Rated 5 out of 5 stars

Jacob never disappoints

Jacob never disappoints, very calm man to work with. A true gentleman, keeps his word.

6 December 2022
Ascope Shipping Services LTD logo

Reply from Ascope Shipping Services LTD

Dear Sifelani,
Thank you. We appreciate you taking the time to give us your review about Ascope Shipping Services, and hope to see even more reviews from you in the future.
Best regards,
Ascope Shipping

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