Arturia Reviews 

Hands down one of my favorite companies, and this comes from someone who works in CS. Their CS is friendly, knowledgeable, and went above and beyond to help me get my beloved Microfreak operational again. Thanks Daniel and Ricardo, you really made my day.

I had an issue with encoders caps on my BeatStep Pro and asked Arturia where I could source some more in the UK. They sent me all 20 replacements free of charge within a few days as well as some stickers :) Amazing customer service!

Thanks Daniel and thanks Arturia!

Arturia's after-sales service is excellent.
I live in Argentina and I had a problem with the power supply of my Minifreak. Right now they are sending me a power supply from France.
They're just great.

Unparalleled service from this company. I already have a number of their software synths and effects and I love their hardware. They provide the highest level of customer support to go with their amazing products. 15 stars!

My Keylab 88 MKII had a glitchy key that was bothering me, after I had had the keyboard for under a year. I contacted support about it, and they got back to me with a bunch of helpful info to diagnose the issue. I ended up having to ship it to their repair facilities in California (which was very stressful, but ended out being a smooth process), and I had it back in my hands in just over a week! Big shoutout to Daniel and Ricardo at support who helped keep me informed on the process. I 100% recommend Arturia for their products and after sales support.

When I lost one of the knob covers for an encoder on one of their products they promptly sent one to me free of charge. This clearly shows how they value their customers. The products are great too btw :)

I have experienced fantastic customer service from Arturia that Amazon for one could do with improving their customer service to match Arturia, but doubt very much they will.

The support staff at Arturia truly went out of their way to help with my issues and answer my questions. I was even able to send my unit for repair all expenses paid. I completely felt like I was getting VIP service by this company. Thank you Arturia. :)

I had an issue where I managed to damage one of the rotary encoder on my Keylab Mk2. I contacted support to see where I could source a replacement part and they have offered to ship me a replacement with no charge. I'm more than happy with the service received!

Need spare parts for my beatstep pro and received swift service. Very professional and would recommend dealing with Arturia.

Fantastic peoples!
They finally find a solution to my parts sourcing problem (for repairing a beatstep pro) and ended shipping it to me free of charge !
Very, very nice peoples.

No better customer service by any company. Quality and professionalism abound!

I own a slew of Arturia hardware & software. Recently purchased a used MicroBrute from a local pawn shop, as they're no longer in production or readily available new. Oddly enough it came with the preset sheets but no patch cables for its micro-patch bay, and though the unit is operational, the knobs & faders are in bad shape.

After contacting Arturia's customer support & informing them of my dilemma they generously offered me an auspicious solution free of charge. They were already one of my favorite manufacturers but with this they've earned my loyalty. Already planned on picking up a DrumBrute Impact & MiniFreak to accompany my MicroFreak, this only expedites those plans. Thanks Arturia (particularly Daniel & Gaby) ! !

My old Beatstep Pro (out of warranty) has a faulty encoder, so I asked Arturia for the part number, and now they are sending me a replacement encoder free of charge.

This is why I support Arturia, and their instruments will always have a place in my studio. Thanks team!

Arturia’s customer service were able to help me resolve an issue with my device with a quick turnaround. Great response times, friendly staff, and fantastic products!

Great products and support.
I had a led stop working on my Keystep Pro and approached Arturia with my concerns that there could have been some underlying problem that could cause more trouble in the future.

After some discussion, and since I was comfortable replacing the part, they sent me a replacement UI board free of charge. Everything's working fine now.

I felt they wouldn't let the matter go until I was satisfied, and I'm very happy with the outcome.
Will buy Arturia products again for sure!

It took 3 months for my application to be completed. But I am very happy with ARTURIA's service. Thank you Daniel! You didn't let go and you went all the way to satisfy my request. Thanks also to all the services that took care of my problem.

I had a problemen with the IO-part of the Key Lab 61.
The part was Send to me.
And the problemen was solved.
Arturia was a great help!

Super available and efficient. Had some replacement knobs for my BeatStep Pro sent and now it is as new! Thanks Arturia!

Had a persistent issue with my polybrute. I had an intermittent voice defect. I shipped it in for repair, and they couldn’t replicate the issue, so they sent it back. It worked fine for a few months then BOOM, happened again. Even though I was technically past warranty they assured me if the issue happened again I would be covered. Eduardo kept his word and helped me out, a replacement unit is on the way!