Armstrong Steel Reviews 

208
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I wish negative stars were an option…. Attempted to erect a building for quite possibly the nicest woman I’ve ever met in my life in Cos Cob, Connecticut. Generic horrible drawings, missing pieces and... See more

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Rated 5 out of 5 stars

Our Building Consultant Kat Soderborg with Armstrong Steel was exceptional in helping us figure out our project. It's important to work with a industry leaders who knows their business inside and... See more

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Rated 5 out of 5 stars

Breanna Ibanez was our rep and she was fantastic! Fast to respond and fast to make the changes we would inquire about. We started with another steel company, but glad we found Breanna at Armstrong be... See more

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Rated 5 out of 5 stars

Working with Armstrong Steel Corp is a professional personable experience. Chris Sirhall has walked me through the process and guided me through all aspects of the building and what we need to c... See more

Company replied

Company details

  1. Construction Company
  2. Furniture Store
  3. Warehouse

Information provided by various external sources

At Armstrong Steel, we take great pride in our history. We've experienced tremendous success and have excelled because of our unwavering commitment to enhancing lives every day. To date, we've helped over one million folks seeking information online about the building of their dream and we are dedicated to serving the next 1,000,000 with the same unparalleled expertise and enthusiasm that has made us a leader in the construction industry.


Contact info

3.3

Average

TrustScore 3.5 out of 5

208 reviews

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3.3

All reviews

(208)

1 review in the last 12 months

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Rated 1 out of 5 stars

This company is bad news

This company is bad news. if you choose to do business with them, get everything in writing before you sign anything, they will tell you one thing and lie to you that they never said it, while they stick you with a price that is double what they said it would be locked in for. buyer beware, this is a company of thieves.

14 September 2022
Unprompted review
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Reply from Armstrong Steel

Robert,

As previously communicated to you, we always encourage our customers to provide transparent feedback so that we can continually improve our products and services. We regret your experience was not as expected, but we do not intentionally mislead our valued customers. At Armstrong Steel, we believe in a multidimensional approach to offering the best customer service and maintaining our position as a leader in the steel building industry. To date, we've helped over one million folks seeking information online about the building of their dreams and we are dedicated to serving the next 1,000,000 with the same unparalleled expertise and enthusiasm that has made us a leader in the construction industry.

There are many moving parts when it comes to providing high-quality steel buildings, which, unfortunately, can lead to price increases driven by economic factors outside our control, such as global inflation and supply chain constraints. Last year was unlike anything we have seen before. Luckily the market has stabilized and customers who have purchased buildings this year are not receiving price increases. Everyone at Armstrong is working diligently to improve the situation, and we are doing our best to manage this on a level of personalized commitment - from our factory to our corporate office.

Please reach out to us at ClientAdvocate@armstrongsteel.com or at 1-800-345-4610, and we will look into your issue and help resolve it if we can. We sincerely apologize for your negative experience and appreciate your taking the time to post your concerns.

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Excellent customer service from Dallin…

Excellent customer service from Dallin Bavender! He was knowledgeable and was quick to answer all my questions. He was friendly, and w attentive to steel building inquiry! We will definitely do business with them again.

29 November 2022
Unprompted review
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Reply from Armstrong Steel

Annie, thank you for the positive feedback! We’re extremely happy to hear you had a positive experience with Dallin. Our passionate, hard-working team is committed to exceeding our clients' expectations by providing a wealth of helpful information and providing personal, specialized knowledge and support. If there is anything we can help you with, don't hesitate to ask!


Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

James Castillo was very attentive to my…

James Castillo was very attentive to my recent inquiry about steel building prices.

7 November 2022
Unprompted review
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Reply from Armstrong Steel

Thank you so much for the kind words, Kenneth; we'll pass them along to James! At Armstrong Steel, we take great pride in providing exceptional customer service and look forward to serving you in the future.

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Excellent Help

I had a very positive experience working with Armstrong Steel. The representative, Charlie Jones, was extremely helpful. He answered all my questions, and it was easy explaining what I was looking for - I felt heard, and it was so quick to get a quote and render. Would absolutely work with them again.

2 November 2022
Unprompted review
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Reply from Armstrong Steel

Chris, thank you for the positive feedback! We’re extremely happy to hear you had a positive experience with Charlie. Our passionate, hard-working team is committed to exceeding our clients' expectations by providing a wealth of helpful information and providing personal, specialized knowledge and support. If there is anything we can help you with, don't hesitate to ask!


Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Garrett bell has been amazing

Garrett bell has been amazing! He was super helpful for me planning my future in building a barndominium! He was very thorough in finding out exactly what i wanted and how i wanted it. The fact that you have such amazing people helping you, and the building is backed my a 50 year warranty i can’t imagine going wrong.

31 October 2022
Unprompted review
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Reply from Armstrong Steel

Thank you so much for the kind words, Kenny; we'll pass them along to Garrett! At Armstrong Steel, we take great pride in providing exceptional customer service and look forward to serving you in the future.

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Mike G Is an Excellent rep

Mike G Is an Excellent rep. He was very informative in teaching me the ins and outs of steel buildings. The efficiency on how fast he got me everything I needed exceeded my expectations. I would give Armstrong a chance before signing with any other company.

6 September 2022
Unprompted review
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Reply from Armstrong Steel

Thank you so much for the kind words, Brandon; we'll pass them along to Mike! At Armstrong Steel, we take great pride in providing exceptional customer service and look forward to serving you in the future.

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Dream castle

Working with Brandon Shemp has been a blast. He really knows his buildings and the buyers perspective. Got me where I wanted to be and under budget.
Couldn't have asked for more.
Thanks again
Chris

11 August 2022
Unprompted review
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Reply from Armstrong Steel

Chris, thank you for the positive feedback! We’re extremely happy to hear you had a positive experience with Brandon. Our passionate, hard-working team is committed to exceeding our clients' expectations by providing a wealth of helpful information and providing personal, specialized knowledge and support. If there is anything we can help you with, don't hesitate to ask!


Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

I just needed a quote for insurance…

I just needed a quote for insurance purposes and James Castillo helped me out without a negative word. I've talked with many dales people and he let me talk to make sure he understood what I needed. Thank you James!

10 August 2022
Unprompted review
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Reply from Armstrong Steel

Thank you so much for the kind words, Sarah; we'll pass them along to James! At Armstrong Steel, we take great pride in providing exceptional customer service and look forward to serving you in the future.

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Incredible Customer Service

My experience with Armstrong Steel has been incredible. I have got to work with Derek Bolton and he is absolutely incredible to work with. He has been extremely professional and supportive through this process. He provided me with answers to all of my questions. Responded to all of my emails promptly, and gave me peace of mind in working with a great company.

21 July 2022
Unprompted review
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Reply from Armstrong Steel

Emillia, thank you for the positive feedback! We’re extremely happy to hear you had a positive experience with Derek. Our passionate, hard-working team is committed to exceeding our clients' expectations by providing a wealth of helpful information and providing personal, specialized knowledge and support. If there is anything we can help you with, don't hesitate to ask!


Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Excellent service

Excellent service! Zach Escuriex was very knowledgeable, thorough and a pleasure to work with. Communication was top notch, and follow-up was immediate. I would definitely recommend anyone looking for services to call Zach! Best customer service I have received in years.

30 June 2022
Unprompted review
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Reply from Armstrong Steel

Thank you so much for the kind words, Jeremy; we'll pass them along to Zach! At Armstrong Steel, we take great pride in providing exceptional customer service and look forward to serving you in the future.

Best,
The Armstrong Steel Team

Rated 1 out of 5 stars

Beware of the "Increase of Price at any Time" Clause

My building ordered May 5, 2021 (order number 57055) is almost a year past the expected delivery date. Update, June 1, 2022: I just received a call from the vice president of the company saying that even though I was told I was "locked in" at a price of $42,000.00 a year ago, to deliver the building they will now need $29,000.00 more due to steel price increases. There is a clause not actually on the order form, but referred to on the website, on the order form that says: "Seller may demand and Buyer shall thereupon immediately pay to Seller all increased costs that occur or are incurred on the Buyer’s project by Seller after execution of the PO, including without limitation, increased costs for material and commodities, engineering, labor, freight, shipping, and delivery and related surcharges and storage fees. In the event of such increased costs, the Total Purchase Price shall be automatically increased by the amount of such increased costs and paid by Buyer." If you are considering purchasing a building from this company PLEASE BE AWARE OF THIS CLAUSE!
Update June 14, 2022 I filed a complaint with the Minnesota Attorney General's Office about Armstrong Steel refusing to deliver the building for the "Locked In" price and for asking me to sign a "confidential" document saying I would rescind any negative reviews and not write any more (or pay Armstrong Steel an additional $6,000.00 fee for non-compliance) to get a guarantee that the price would not go up again(!) and be delivered by a certain date. Today, in response to the letter Armstrong received from the Attorney General's Office I received a call from a vice president of Armstrong Steel offering me $9,999.99 off of the increased price to tell the Attorney General's office Armstrong has resolved the issue in an acceptable manner. Again, if you are considering buying a steel building from this company, be prepared to deal with business being conducted in this manner. Also, please read the 39 complaints that have been filed with the Better Business Bureau in the last 12 months against Armstrong Steel. Update July 11, 2022. Wow, Armstrong's response today, on July 11, 2022 was totally about someone else's (or a fictitious) building. My building was ordered on May 5, 2021, no changes, no dormers, no roof upgrade. My order number is 57055 which should be fairly easy for the company to check. The circumstances they talked about simply did not happen to my order. Update July 12, 2022. Thank you Armstrong, for changing your reply! Update October 4, 2022: So after having to promise about 3 times that I would have the full amount owed (including the additional 29,000.00 above the amount I had "locked in"), Armstrong did actually deliver the building at the agreed upon date and time (albeit a year late) and all of the materials came and were in good condition. The builder told me that the building went up smoothly and appears to be of good quality. I would still be happy to be a part of a class action suit against Armstrong for its practice of charging extra after the initial contract is signed and also for holding me hostage for 29,000 extra dollars for the building or losing my $15,000.00 deposit after a year's delay.

30 May 2022
Unprompted review
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Reply from Armstrong Steel

We're extremely sorry to hear about your experience with Armstrong Steel, Jean. We have built a reputation on a strong foundation of customer service, and we apologize that this was your encounter with our company. This behavior is in no way indicative of the way Armstrong Steel does business. If you would like to speak further on this issue, please give our customer service department a call during normal business hours at 1-800-345-4610. We would be interested in speaking with you to ensure issues like this do not happen again. We value all our customers and thank you for taking the time to give us your feedback.

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Brandon was very helpful in helping me…

Brandon was very helpful in helping me with finding the right building for me. He wasn’t pushy like other salesman I’ve delt with before. Even though it’s going to be awhile until I’m ready to build. I’m defgoing through Armstrong when I’m ready.

26 May 2022
Unprompted review
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Reply from Armstrong Steel

Thank you for taking the time to leave a review, Danny! We care deeply about our customers, and we are thrilled to hear that you have had a great experience working with Brandon.

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Applied for a free quote to get an idea…

Applied for a free quote to get an idea of what I would need to budget for and was delivered reasults promptly and respectably. Jim was helpful, kind and compassionate. He took the time to hear what I was going for and provided exactly what I needed.

25 May 2022
Unprompted review
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Reply from Armstrong Steel

Thank you so much for the kind words, Cody; we'll pass them along to Jim! At Armstrong Steel, we take great pride in providing exceptional customer service and look forward to serving you in the future.

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Wonderful Customer Service

Zach Escuriex was incredibly helpful when it came to helping me choose the right outbuilding for our needs. I do not have much experience in building construction and had a vague idea of what I was looking for. He took the time to explain the different types of roof lines and materials used in their builds and compared them to other outbuildings I was looking at. Definitely a great guide for a large undertaking in a project like my own.

23 May 2022
Unprompted review
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Reply from Armstrong Steel

Thank you for the positive review, Daphney. We're so happy you had a great experience with Zach and Armstrong Steel. If there is anything we can help you with, don't hesitate to ask. We hope you enjoy your building!

Best,
The Armstrong Steel Team

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!

If you read the 5 star reviews you will see they're from people who haven't bought or received their building. Those reviews are likely fake. Of course Armstong is nice to deal with in the beginning but that's where it ends. Look at the BBB site for the real reason why you shouldn't use Armstrong.
We ordered in late July 2021; we were told we would get the building in Dec 2021 then they changed it to May 2022. Here we are in May and we are no where close to getting it. Their excuse is the "structural designer" still needs to draw the plans which is at least two more months then shipping and whatever excuse they can come up with. You cannot get your deposit back unless you get an attorney. These people know exactly what their doing. I can't believe they are still in business and can sleep at night. Shame on you Armstrong.

4 May 2022
Unprompted review
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Reply from Armstrong Steel

We are sorry to hear your experience was not as expected and sincerely apologize for these unexpected circumstances. There are many moving parts when it comes to shipping and delivering quality steel buildings, which unfortunately can lead to delays. We strive to create a seamless experience for our customers, from design to shipping and construction, but there is always room for improvement. Please consider contacting us at ClientAdvocate@armstrongsteel.com or at 1-800-345-4610 during our normal business hours. We sincerely apologize for your negative experience, and we are happy to look into the issue for you.

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Working with Armstrong Steel Corp is a great experience

Working with Armstrong Steel Corp is a professional personable experience. Chris Sirhall has walked me through the process and guided me through all aspects of the building and what we need to consider to complete the process.

To have someone who cares and understands all of the needs to make our choice meet our needs as well as guiding us through the process, A Great way to have a new building with 50 year warranty!

Highly Recommend Armstrong Steel!

26 April 2022
Unprompted review
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Reply from Armstrong Steel

Thank you so much for the kind words, Chris; we'll pass them along to Chris S.! At Armstrong Steel, we take great pride in providing exceptional customer service and look forward to serving you in the future.

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Awesome Company

We are just in the beginning stages of deciding what type of building we want to go with on our future property, not ready to buy yet. I let them know that upfront but that didn't stop them from giving me the best customer service, answering all my questions, and giving me all the time and information I needed to make an informed decision. I worked with Conner Donohue and he was fantastic! Highly recommend!

25 April 2022
Unprompted review
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Reply from Armstrong Steel

Thank you for taking the time to share your positive experience with Armstrong Steel, Shannon. Customer feedback enables our team to provide unparalleled service and products in the steel building industry. Please don’t hesitate to reach out if you have any questions or need assistance in the future.

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Zach was very respectful

Zach was very respectful, answered all of my questions. Great customer service

21 April 2022
Unprompted review
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Reply from Armstrong Steel

Thank you for the positive review, Ian. We're so happy you had a great experience with Armstrong Steel. If there is anything we can help you with, don't hesitate to ask. We hope you enjoy your building!

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

Chris sirhall very helpful and answered…

Chris siehall very helpful and answered questions quickly good experience

7 April 2022
Unprompted review
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Reply from Armstrong Steel

Thank you for your positive feedback, Shane! Our team works hard to ensure each customer has an excellent experience, and we are so glad to hear you had a great experience working with Chris.

Best,
The Armstrong Steel Team

Rated 5 out of 5 stars

great product, good company

i bought a 48x85 building with 1 man door and 2 14x14 roll up doors. Builder stated it was by far the best and easiest build he has done. Armstrong worked with me because I was having permit issues. I locked in a price and made payments til I could take delivery, almost 2 years. They made no changes to the price, Even though the price of steel almost doubled in that time. as for the buildings quality,,,I could not be more pleased. NOTE: I purchased this in 2018-prepandemic.

6 April 2022
Unprompted review
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Reply from Armstrong Steel

We’re glad to hear that you had a great experience working with our company, Mac! We believe the right building can be life-changing and we are committed to providing quality steel buildings at competitive prices.

Best,
The Armstrong Steel Team

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