Arlo Wolf EyewearReviews 

404
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

These were my first ever pairs of prescription glasses as I've only just been diagnosed with short-sightedness. My friend recommend Arlo Wolf as it would save me money instead of paying for overpriced... See more

Company replied

Rated 1 out of 5 stars

The try at home was fast, but to send me a reading glasses it has been very slow... it has been 3 weeks (ordered 13th Sep, now 4th Oct) and I still didn't receive them. If there was a backlog, or if l... See more

Company replied

Rated 4 out of 5 stars

Good range of styles, great that you can try on prior to ordering. The online ordering process could be clearer and I would advise calling if your prescription is anything other than normal. Mine w... See more

Company replied

Rated 5 out of 5 stars

Purchased a few pairs of prescription glasses from Arlo Wolf. Quality for the price is excellent. What makes me want to go back is the excellent customer service. Matt is always great and responds... See more

Company replied

Company details

  1. Glasses Store

Information provided by various external sources

Our vision is clear: stylish and affordable eyewear direct to you. Try Before You Buy - Multi-Purchase Offers - You Buy, We Donate


Contact info

3.8

Great

TrustScore 4 out of 5

404 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(404)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole process is flawless

The whole process is flawless, with the try before you buy especially, I wore the glasses for a couple of days to make sure I loved them. With a strong prescription I was worried about thinning the glass down but it has been done perfectly, the glass is thin and the glasses feel really lightweight. 100% recommend.

21 February 2021
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Reply from Arlo Wolf Eyewear

Great to hear. Thank you Charlotte!

Rated 4 out of 5 stars

Great communication, great price, great glasses!

Lovely glasses. Arlo Wolf respond very quickly to any concerns you may have which is very impressive considering how busy they must be during a pandemic. The only thing I would say is that the glasses took a little under 2 weeks to arrive, so be sure to have another pair of glasses on hand while you wait. However their website does state that it could take up to 10 working days until the glasses will be dispatched and they arrived at my door before their stated processing time so not an issue at all (also, I’m sure everybody is ordering their glasses online at the moment too what with Covid, so not too long of a wait really). All in all, very impressed with my glasses, the price and the excellent communication from the Arlo Wolf team. Great job Arlo Wolf, thanks for everything.

- One thing I would suggest is that the FAQ page needs some more information regarding thinning of lenses, I recommended your company to my friend but she has a -9 prescription so would need the lenses thinned, but we couldn’t find any information on if you offer that service or not.

21 February 2021
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Reply from Arlo Wolf Eyewear

Hi Elizabeth. Thanks so much for your review. The feedback around the FAQ page is really useful, this will be raised at our next team meeting to see how we can give more improve this area of the website.

Rated 5 out of 5 stars

Excellent service

Excellent service. Excellent quality. Would fully recommend to anyone

19 February 2021
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Reply from Arlo Wolf Eyewear

Thanks Lindsey - much appreciated!

Rated 5 out of 5 stars

Spec-Tacular!

Ordered the try at home kit which came within a week and loved the shape of them! Ordered a pair and they came the week after that!
Great service!

18 February 2021
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Reply from Arlo Wolf Eyewear

Thanks for the review! We are loving the spec-tacular pun too!

Rated 5 out of 5 stars

Ordered the ‘try before you buy’ and…

Ordered the ‘try before you buy’ and then a pair of prescription glasses afterwards. The whole process was seamless. Easy to use, regular updates via email and text from the customer service team and the glasses are gorgeous! Would definitely use them again. Thanks :)

16 February 2021
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Reply from Arlo Wolf Eyewear

Thanks Joanne - your kind feedback will be passed on to our customer service team.

Rated 4 out of 5 stars

Amazing Glasses

I used the try before you buy first and was amazing, made it very difficult to choose a favourite pair. I have now had my prescription glasses a couple weeks and absolutely love them! Arrived so quickly also, great company!

15 February 2021
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Reply from Arlo Wolf Eyewear

Thanks so much for your review Paige!

Rated 5 out of 5 stars

Haven't bought from them yet but am on…

Haven't bought from them yet but am on my second give trial. Products are of great quality for the price and the home trial service is extremely efficient. Nothing to dislike here.

10 February 2021
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Reply from Arlo Wolf Eyewear

Hi Adam. Thanks for your feedback.

Rated 5 out of 5 stars

Wonderful easy experience!

Wonderful easy experience!

I used try before you buy, really easy, all information was clear and concise and return postage included. Ordered two pairs, they arrived swiftly. Love my glasses and will definitely purchase again from you in the future.

10 February 2021
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Reply from Arlo Wolf Eyewear

Thanks for your feedback Lucy!

Rated 1 out of 5 stars
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Reply from Arlo Wolf Eyewear

Hi Ben. Thanks for your review. I am sorry that none of the frames you wanted to try were available. You can sign up for notifications on the product page so once we have new stock, you will be the first to know. Thanks again.

Rated 5 out of 5 stars

Really great that you can try the…

Really great that you can try the glasses on at home before you buy. Arrived quickly and so easy to send back. Love the glasses :)

6 February 2021
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Reply from Arlo Wolf Eyewear

Thanks for your review Laura!

Rated 5 out of 5 stars

So easy

Quick, easy and effortless from start to finish!

5 February 2021
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Reply from Arlo Wolf Eyewear

Thanks Sonia!

Rated 5 out of 5 stars

Really good :)

Really fast delivery, and being able to try before I bought was great as well as its hard to know if a nee style of frame will suit! Really happy with them :)

4 February 2021
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Reply from Arlo Wolf Eyewear

Thanks Beth - we are glad to hear how happy you are with your new glasses!

Rated 5 out of 5 stars

I never normally write reviews

I never normally write reviews, but this time I have! Exceptional service from you all. Arrived quickly and the quality of the glasses are of a very high standard. I’m so happy and will 100% use Arlowolf again in the future :)

4 February 2021
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Reply from Arlo Wolf Eyewear

Thank you Helen - we really appreciate you taking the time to write a review for us.

Rated 5 out of 5 stars

Amazing service again

Amazing service again. This is my 2nd order and wouldnt hesitate to order again and recommend to family and friends

3 February 2021
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Reply from Arlo Wolf Eyewear

Thanks so much! Our business thrives on referrals so thank you for spreading the word!

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