arlenemd.com Reviews 

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TrustScore 3 out of 5

3.2

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3.2

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TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

I don’t recommend

I went to SunCoast Psychiatry and had a terrible experience with the office management. While waiting I met Dr. Arlene, whom I believed I was scheduled with. She informed me that I was actually scheduled with another doctor at the practice, despite no notification of this. Her demeanor was off putting and she offered no opportunities to resolve the issue and make an appointment with her instead. The other doctor ended up being great, but didn’t have the same specialization that Dr. Arlene had, which is what brought me to the practice in the first place. When I returned for a second appointment I walked in and was met by a completely different doctor. I once again was given no notice of this change prior to the appointment. When I asked what happened to my doctor from last time they said she doesn’t work there anymore and they don’t know. I refused to see the new doctor and requested a refund on the spot. After some back and forth it was eventually given and I left without scheduling further treatment. It is extremely dangerous and unprofessional to do that to a psychiatric patient. They don’t seem to understand how difficult it is to be vulnerable with a stranger and how important continuous monitoring is. The whole office staff lacked the empathy and approach needed to deal with this type of client. Luckily I was able to advocate for myself, but their style of communication could have serious implications for future patients seeking treatment.

6 September 2022
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