Terrible service. I ordered a pair of Mascot work trousers during their recent Mascot promotion. Despite these products being sold through their Belfast branch in Northern Ireland, delivery to Nor... See more
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See what reviewers are saying
Do not order from this company unless you have to, and definitely don’t order if you think you might want to return something. I have tried 5 times to get a returns label,yes that’s right just a b... See more
Order for some Black Diamond walking poles placed Monday a.m. for express delivery - a little extra cost but promised on Tuesday as I needed the poles urgently for work. On Tues a.m. I got an email sa... See more
It's been a week. I've been chasing for my ticket. I've done, passed the course. I got told i could get the ticket the next day as mine has run out/expired. I've lost a weeks wages due to the non cari... See more
Company details
Information provided by various external sources
A leading provider of Working at Height, Confined Space and Respiratory solutions providing, Training, Equipment & Operational Services. On July 2018, Total Access UK Ltd, Arco Training and Consultancy and CSTS Ltd came together to form Arco Professional Safety Services.
Contact info
Unit 5, Raleigh Hall Industrial Estate, ST21 6JL, Eccleshall, United Kingdom
- 01785850333
- info@arcoservices.co.uk
- www.arcoservices.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Cheap prices, great service.
Total Access is the main stop for me when buying equipment/PPE for work. Its hard to come across another supplier online that 1. carries a range as extensive and 2. competes with pricing.
Any minor issue I have had in the past, has been sorted promptly for me by their online sales team.
All in all great place for PPE/Climbing needs and do recommend.
Training and purchases
I have used total access for both training and purchases of equipment. Great service and very good prices.
More than happy to use them again.
Brynteg Engineering Services
Excellent service and good prices
I use Total Access for ordering equipment for my company and for online training.
They're equipment prices are the best on the Web and the online training is also good and hassle free.
I would highly recommend to anyone.
Super fast!!
Various Orders
About my 4th time internet ordering from Total Access Direct. Each time absolutely perfect. Very helpful staff if you call with an upfront question. Stuff arrives on time, in full and perfect.
Super fast delivery, from click to delivery in less than 24 hours
As the title says - super quick delivery....look forward to testing the gear in anger on the ice falls in Cogne
Excellent service!
Very good selection of products in stock at competitive prices. Very helpful staff and quick delivery! Thank you!!
Best price and fast delivery!
Best price available on the web for the item, and quick delivery. 5 starsa form me.
Good but typical limitation of online shop
Thorough and accurate documentation.
The karabiners I bought were described as "available with captivating pins." I couldn't find the pins or the same karabiners with pins included. It turns out I had to call after my order and request the pins.
The images don't allow you to be sure of product compatibility. The karabiners are fractionally too large for comfort in one of the intended devices. It fits, but could lock at an angle if suddenly loaded.
excellent service
Ordered walking poles and received them within a couple of days. Superb!
Great experience
Simple and easy to order. Everything arrived on time. Top quality kit!
Excellent service
My order was at my door the day after ordering and the equipment I bought was as I expected it to be.
Great Service
Ordered a lot of kit, delivered quickly and well packaged. Thanks.
Good choice of gear
Good supplier with fast delivery, can recommend them to anyone.
Great service
Prompt, faster that estimated delivery. Products as described easy and no problems
Great Service
First class service from online to delivery - Thank you
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