Arcadia Reviews 

This company tried to scam me. I was inquiring about solar and they asked for my electric account info to see if I qualified. Soon after there were contracts signed by my IP address! I had to call my electric company to make sure that I did not authorize this. There is no way this company is legit.

Horrible experience my electric bills shot up don’t match what my national grid bills are and are usually $100 or more than what my National Grid bill is. Contacted them to cancel but guess what, it takes 180 DAYS TO FULLY CANCEL. This is everything short of a scam.

Do NOT do this.. Waist of time and money, they will not help you. I have waisted so much time working through issue's on billing and moving with this company. Just pay your current power provider and don't be like me! Awful experience across the board.

Early on it was fine, but the past two months for some reason my RI Energy provider deeply discounted my bills. Arcadia did not recognize the discount, so now I am out $100+ they refuse to acknowledge.
After typing this I will go an terminate my involvement with them.

I signed up for community solar with Arcadia in the fall of 2022. I didn't have a spot on the community solar farm until the end of 2024; however, once I did have a spot, I knew that my average monthly billing plan wouldn't be adjusted for 3 months, so I didn't think anything of the higher bills initially after a quick exchange with customer support. When I called today, they said it could take up to a year for the credits being generated to be reflected in my Xcel Energy bill; therefore, I just said cancel the service, I'm not going to wait another 6 months to see if it actually flips over and it already takes them 3 months to cancel.

While the residential customer service agents on the phone (in my case Tia and Kathryn) were professional and pleasant, their supervisor Joshua was condescending (to put it politely) and arrogant.

After saying he had reviewed my concerns as documented by his service agents, he refused to briefly summarize them for me although asked repeatedly to do so. In fact, he went so far as to hang up saying he was too busy. Too busy for a 30-seconf summarization of what he knows? (When I called back to speak with another "Supervisor of Escalation," the customer service representative read the documented notes and summarized in 20 seconds.) Sadly there isn't another "Supervisor of Escalation" - only Joshua.

In short, read the reviews. Like many, I like the idea of community solar in theory - not with Arcadia.

At first I felt I was helping get clean energy to my home. Ended up more expensive rather than saving. Worse than that I ended service three months ago and have been continually back charged since, and because they have your checking account info they keep making withdrawals, despite constant back and forths. Reaching out to a law firm right now to find out recourse I have to get my money back.

Never use this company.

Total scam. Continually charging me for bills that are for an apartment from nearly three years ago. I provided all the termination paperwork requested, but they're still charging my email each month, even after I have it In writing that we terminated services years ago. Total scam, terrible customer service. It's a lie on the brochure that you can "easily cancel any time." Lies, all lies.

This is a scam! These people are thieves- taking advantage of low ordinary people looking to save money on electricity. They charge me $481 for January 2025 when my average monthly bill from CMP is less than $90 monthly. I closed my account immediately and still got another $214 bill for February.This company should be reported to proper authorities.

Came to my Door and signed me up on the basis I got my release fee paid and was starting in credit.
I got exactly what I signed up for I have to say I’m happy I went ahead.

This company came to my door and I stupidly accepted. They said I would be saving money on my electric bill. I signed up in 2022ish and I opened my account and it took them a year and a half to even “find” me a solar plant. By time I ended up moving to a new apartment and not even having any savings on bills I canceled my plan and they never informed me I would have to create a new account through my other electric company even tho I was still paying?!?! They need to be informed of their own Job!! They are uneducated in their own field and a horrible company. Highly do not recommend!!!

Very vague billing info. If you want to know how they calculate your bill, they refer you to each CMP bill. Arcadia doesn't bill monthly and out of the blue I got a $481 bill. I canceled because I think they are a RIP. If I cannot decifer how they bill, that's a major red flag! Also, why does it take 3 months for them to process a cancellation? I don't think the MPUC or the public advocate is protecting Maine Consumers by letting this company in the door. They have a lot of poor reviews.

DO NOT and I repeat DO NOT sign up for anything with these scammers! They told me I’d be saving money to sign up for their discounted energy prices and would NOT be charged. Well guess what. Two years later and I’m getting charged hundreds of dollars. They are liars and falsifying information! I called them and there’s basically nothing they can do and he said there would be more charges to come. They are praying on the weak here because in Maine our electric bills are very high and know that and tell you to sign up with them for “ free” to give you “discounts”. Not true! I haven’t seen them on my energy bill account at all and I have an inactive account with them!!! I hope you have a good bank who will work with you and get you your money back. Beware and run away fast when you see these lying scam artists low life idiots knocking at your door they are there to steal from you!!

I enrolled with Arcadia Community Solar on 9/27/2024. When an Arcadia representative came knocking on my door. On 10/11/2024. I reached out to Arcadia and requested to close all the accounts as I was no longer interested in their service. The rep (SUPRIYA) asked why I was "deactivating the account." I told her, Well, I want to close the accounts because I do not need them anymore. She mentioned it takes 90 days to have the account closed.

On Sunday, 2/9/25, I received a fraudulent charge of $3,054.37 from ARCADIA but was declined for insufficient funds. I called their number, 866.526.0083, but I was told they will look into it and get back to me. On Tuesday, 2/11/2025, I received a statement showing the charge of $3,054.37 had been reduced to $1,527.19. When I called to complain and find out why or what I was charged for since I cancelled the service on 10/11/2024 after enrolling on 9/27/2024.

The company is not what people think they are; they mentioned they help you save on electric bills, but that is not the case.

These were attempted fraudulent charges for services that never occurred or took place.

This company is to be avoided at all costs, especially in Maine. For some reason there is a loophole allowing more than one solar company to be on any given customers account. This means that someone can be basically paying their bill twice (or more) for the same amount of electric. Although the companies are supposed to do what they can to make sure this doesn't happen this company did nothing and when the situation presented itself, they basically said that the contract was the contract. Additionally, after my account was inactivated in July of last year, I received charges over 4 months later and when I called they said again...it was allowed in their contract. When asking tp speak with someone else to appeal it, I was told that was "the end of the line" and when I asked for a recording of the call, I was hung up on.

Truly avoid at all costs. I will be filing a well deserved complaint with the BBB and with the attorney generals office in Maine

Be very afraid. One of the worst run companies out there. There claims of savings are extremely misleading and their billing department is a nightmare. I discontinued the service in July of 2024 and just had my credit card billed for over $100 claiming I still owe them money from Spring of 2024.

WE signed up about a year ago. It took a couple of months to get the billing synchronized, but we are saving money and getting good service. I have no qualms about recommending Arcadia to others.

This company is a ploy to steal your money. Once you cancel, they continue to charge you from all of your added up "credits" for months. You can't even remove your credit card from the website, it's wild.

The salesperson (male, from out of state) was very professional. It took a while for this to get processing and there was a surprise bill eventually but I think there are savings overall. I'm not inclined to stop this anytime soon and possibly I am doing good by doing well. I think maybe better for homeowners in primary residences but I have not run the numbers thoroughly..however I live in Maine and enjoyed low summer bills.

They are double billing me 6 months late. I have emailed 2 times and called once to cancel but they don't do it. I seem to be paying hundreds more than needed and it is very frustrating