Aramex Reviews 

I had a terrible experience with Aramex. Their customer service is extremely poor. It takes them far too long to respond, and every representative gives different information because they are clearly not coordinated with each other.

Even the simplest requests are refused without any willingness to help or offer a solution. Instead of making the process easier, they made it unnecessarily stressful and frustrating.

I spent an entire month chasing my package because no one seemed to know where it was or what was happening. This is one of the worst delivery experiences I’ve ever had. I would not recommend Aramex to anyone looking for reliable or professional shipping services.

Aramex officially confirmed the loss of my insured item (Shipment No. 35684143633 but they refuse to pay out the insurance money.
The worst part is the behavior of their manager, Ahmad Tanveer . This is the exact same person who personally accepted my package and handled the shipping process. Now, when Aramex lost it, this manager keeps lying to me in chat, saying "the issue will be resolved soon," and then simply deletes themselves from the conversation to ignore my questions!
This is absolutely unprofessional and deceptive. They gladly take your money for shipping and insurance, but when they lose your goods, they literally run away from accountability. Avoid Aramex at all costs!

They dont even deserve a star. Ive had other courier company who has delivered many parcels without any problems. They cant even walk to my front door and put it in my mail box. Youre a disgusting of a business. You guys shouldnt even be a courier company in new zealand. Nz post are the best. But unfortunatI cannot choose who delivers my parcels.

Why do companies like AMAZON US rely on companies that have very steep negative customer reviews and keep losing millions in lost goods? ARAMEX had my delivery sorted out in Lagos, Nigeria, and gave the package to a Third party for final delivery. Since then, no updates, and the product was not received. Amazon have to keep refunding customers? Why not work with more reliable and a little more expensive couriers like UPS, FEDEX, DHL, from the US to Nigeria? Most of these third-party couriers are extremely unreliable, and some of them don't have reach outside major cities like LAGOS and ABUJA, and Nigeria has 37 states in it.

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Just go away from them . They asking extra charges even when you paid all of their fees. regarding a oarcel they force me to oay 65 usd for custums to get my pzrcel out + 25 cusutums fees . Whats they do as job ?

First time the same product nothing to declare second order they start to ask for fees and mistakes made by them

No one want to refund or solve the issue.

Best regards

Poor packaging of a hardcover shipped from abroad. Paper and plastic bag were used instead of a box which led to significant damage to the cover of the book.

I had a very disappointing experience with Aramex. I had an urgent courier containing my ATM salary card, so I specifically scheduled the delivery for today and even took leave from work to ensure I was available to receive it.

In the evening, I received only a 2-second missed call from the delivery agent. I immediately tried several times to call back, but I was unable to reach anyone. Later, when I checked the tracking status, it incorrectly showed that I had contacted the delivery team and spoken with them, which never happened.

This is a highly sensitive document, and such careless handling is unacceptable. Missing a delivery after a brief missed call and updating the tracking with inaccurate information is unprofessional. I trusted Aramex with an important and confidential item, but this experience has seriously affected my confidence in your service.

I expect better communication, accurate tracking updates, and more responsible handling of sensitive deliveries.

Excellent service. Contacted me when they received package, again day prior to delivery and phoned on day with timeline. Absolutely delighted. Friendly, professional driver arrived on time and was most helpful

I'm still currently waiting for my package it's been a month and longer parcel stuck in slough for nearly two months now parcel originally came from india to uk still currently waiting as it says lost in transit absolutely horrible customer service PLS AVOID AT ALL COSTS!

Shipping takes ages. Hard to connect to a person in customer service. Payment links for custom fees doesn't work.

I have had a very disappointing experience at Aramex Marrakech. My account representative, Nouhaila, has been very difficult to communicate with. Many of my questions go unanswered, and even for simple information I often have to visit the branch and wait a long time. I have also experienced several avoidable mistakes and very slow service, which has affected my business. I hope Aramex reviews the quality of customer service and improves the support provided to business clients.

Very Poor Service

I had a very disappointing experience with this courier service on two separate occasions involving important documents.

When I contacted them through WhatsApp, they simply replied that they did not have any shipment information. They collected my documents but never made any effort to contact me or coordinate the delivery. Instead, the shipment remained on hold without any follow-up to obtain the correct delivery address.

Their website is also not useful. It does not allow customers to update the delivery location, and the tracking status remains stuck at "In Transit" without providing any meaningful updates.

Based on my experience, the customer service is extremely poor, especially when handling important documents. I would not recommend this service.

I had an extremely disappointing experience with Aramex Shop & Ship.

I ordered wet dog food from Spain using their advertised 3–6 working day service, but my shipment took 21 days to arrive. Throughout this period, I repeatedly contacted customer service and received different answers every time. I was told the package was in transit, still in Spain, in Prague, and given several other conflicting updates. No one could tell me where my shipment actually was.

The most concerning issue is that Aramex accepts shipments of pet food but transports them through multiple transit countries without climate-controlled shipping. My package spent three weeks travelling during the European summer, when temperatures exceeded 34°C. Despite my repeated concerns about the safety of the food, no one could explain how it had been stored or transported or provide any evidence that it remained safe for animal consumption.

I even informed Aramex before delivery that I should be allowed to inspect the shipment before paying almost AED 700 in shipping charges because the condition of the food was in dispute. A customer service representative confirmed this would be possible, but when the driver arrived, he refused to release the shipment without payment. I then had to explain the entire situation all over again to another representative because no supervisor ever called me back as promised.

Only after I filed a complaint with Dubai Consumer Protection did my shipment suddenly move and arrive in Dubai, which raises even more concerns about how the matter was handled.

As a customer, I expect transparency, accurate information, and reasonable handling of perishable goods. Instead, I experienced excessive delays, inconsistent communication, and a complete lack of accountability. I would strongly urge anyone considering using Shop & Ship for food or other temperature-sensitive products to think carefully before doing so.

If I could give 0 star I would. Bought an item and was waiting for the delivery forever. Call them, they kept saying the driver is delivering the order like a robot. Called countless times and like a robot they were saying the driver is on the way.
For 5 consecutive days. As I am writing I am still waiting.
!!DO NOT USE THIS DELIVERY COMPANY!!

Worst ever courier company. When I called for an inquiry they just keep on disconnecting the call. My parcel is missing. When try to track it it says it's been delivered. Do not, I repeat do not send parcel through Aramax

Worst Shipping company ever i am honestly amazed that they still operate and companies such as Sports Direct use them. 15 days waiting for a parcel, 10 Days sitting in there depot, 10 days waiting for an update and all i ever get is We truly understand your frustration we have raised your issue which i am still waiting in the meantime for my parcel if it ever gets delivered. I feel sorry for people that are still gonna use them in the future.

driver tried to force a parcel into my mail box ripped bag lucky i was watching

Failure to deliver. Lies. Failure to answer questions.

DO NOT USE THIS COMPANY. THE SUPPORT OFFER NO SUPPORT