Same experience as previous reviewer; I also sent back an item and they said there were red ”stains” on it (I kept it in the box all the time and of course didn’t use it). I won’t take the fight becau... See more
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I’ll admit I wasn’t sure whether to place an order at first, as there are quite a few negative reviews on here… but I was genuinely surprised that my shopping experience turned out more than fan... See more
Has anybody else experienced a return with Arakii? I tried to return two dresses and both times they came back saying that they cannot give me the refund because there were brown stains on them. The f... See more
Was so worried after reading all the bad reviews, but I think it’s only fair for me to share my own experience. Bought a jumper, my usual size. Took almost 12 days to arrive. Arrive it did but it w... See more
2.3
Poor
34 reviews
No history of asking for reviews
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Beaware of this scam.
I bought a dress and as the fit was not good, returned it. Never got my money back and customer service stopped responding. Beaware!
30 January 2025
Unprompted review
Avoid Arakii – No Refund, No Response!
I bought a dress from Arakii for 1,700 DKK. I am 19 years old, a high school student, and don’t have a lot of money, so when the dress wasn’t right for me, I returned it as their return policy allows. I received a message confirming that the package had been received, but I never got any confirmation from the company that they were processing my refund.
I have now contacted their customer service six times without getting a response. As a result, I am left without both the dress and my money. This is unacceptable – I strongly warn others against shopping at Arakii. They ignore their customers and do not uphold their obligations!
17 January 2025
Unprompted review
Terrible company!
I purchased my item and three weeks later I sent an email regarding my order status. They took 5 days to reply and told me my item is sold out. Claimed the funds didn't withdraw which was also a lie, I am livid!!
30 December 2024
Unprompted review
Incredibly overpriced
I’ve never seen a brand so ridiculously overpriced. The clothing is decent quality but no where near the prices being charged. The item I bought is nice & trendy but I could’ve found the same quality in Zara.
3 November 2024
Unprompted review
Very Good Customer Service
I reached out to the customer service regarding my order. The response came quickly and was very friendly and helpful. I would definitely order there again!
29 April 2024
Unprompted review
Update: successfully solved issues
Update to my experince with Arakii..
It took quite some time but in the end customer team solved my case.
That’s why I raised the stars. They also didn’t charge for return costs. Nice gesture.
As I was impressed over instagram ads and photos, reality is far more different.
It took too long for my order to arrive despite the fact it’ll arrive in a few days (the date was stated when order was placed).
The product itself was nice but the dress waaay too short.
Now, my order is back with them but no information from customer service when refund will be made. No response from customer service thoug.
Very dissapointed.
And also 20 eur for return??
19 February 2024
Unprompted review
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