What a terrible insurance company. Expats: stay away! Everything about them is a mess. This is a company that, in any other country it would be eaten by the competition, but here, somehow it mana... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything starting from registering to ARAG from resolving small issues was smoothly. I highly recommend ARAG.
Company replied
⭐️⭐️⭐️⭐️⭐️ Arag work insurance is absolutely outstanding. They are truly on another level. They have the BEST lawyers — not only extremely knowledgeable, but genuinely friendly, human, pati... See more
Company replied
ARAG in New Hampshire did not have any atyorneys that could deal with a landlord tenant issue where i am the tenant and the landlord was not rpoviding heat and hot water per the leases.I had the premi... See more
Company replied
Company details
- Insurance Company
- also in
- Commercial Insurance Company
- Dental Insurance Agency
- Health Insurance Agency
- Legal Expenses Insurance Company
- Tax Investigation Insurance Company
Written by the company
Als Deutschlands größter Versicherer in Familienbesitz bietet die ARAG individuellen und zeitgemäßen Versicherungsschutz.
Contact info
ARAG Platz 1, 40472, Düsseldorf, Germany
- 0211 98 700 700
- service@arag.de
- www.arag.de
2.8
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Complete scam
Complete scam. Stay away from this company!
They locked me into health insurance and the only way for me to move away was moving out of Germany. Complete scam
30 April 2021
Unprompted review
Reply from ARAG Versicherungen
Dear Mr. Ozturk, we are sorry that you are dissatisfied.
We would like to clarify the case. Please send us all important information via our contact form: http://www.arag.de/kontakt/service-team
Many greetings, Reinhardt from the ARAG team
Terrible insurance provider
Terrible insurance provider. A scam basically. They don't fulfill their promises and try to block you every which way from payout. I wonder how long this company will last by scamming people...
27 January 2021
Unprompted review
Reply from ARAG Versicherungen
It is a pity that you had a bad experience. We would like to know why you are dissatisfied with us. Please briefly describe your case here:
https://www.arag.de/kontakt/social-media/
Kind regards from the ARAG-Team
Exploiting Old People
Wow. I didn't even know that this kind of dishonesty even exists in times where customer support is top priority. How do they still have customers?
A "friendly" neighbor talked my not-so-good-german speaking dad into all kinds of policies and insurances; more than he needs.
When our water pipes broke, we paid too much because they made changes mid-contract which my father did not see and the "friendly" neighbor of course did not mention; of course they also increased the insurance money.
So now I'm trying to terminate the contracts but the letters get ignored; or I can't terminate some of them because they are in a bundle so you have to terminate all three together and not separetely...
I mean, everything they did was legal and I was stupid to not get a confirmation for my letters, I know that muich; but jesus, it feels like we're enemies instead of partners.
You'll lose in the long run with such dishonesty in this sensible area of business. Good luck!
EDIT: the "friendly" neighbor is of course an insurance broker of ARAG.
4 November 2020
Unprompted review
Very slow in reponding to clients, no pity for English-speaking clients
They're very good at deducting my monthly contribution but slow as hell in processing my requests and tickets. Each time I ask for something, it takes them a week or more to respond, even when I contact them by phone, which is supposed to be the quickest way to call them. And when they promise they'll respond ASAP or within a couple of days, it typically means within a week to 10 days.
Not to mention of course that for English-speaking expatriates matters even get worse, as it takes them double the time to find you someone who can speak English, be it a customer service agent or a partner consultant. I'm seriously thinking of swapping them for another legal protection insurance provider once my contract ends next year.
5 November 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.