Aquatics Online Reviews 

725
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I havee been keeping fish for around 22 years,and have never had a fish die within a week,and I always test my water before bringing in new fish. I needed some new fish and I was working in Breile... See more

Rated 1 out of 5 stars

My son took our grandsons to visit this company recently to buy some fish. for them. After explaining how he had prepared the new tank at home and got the water to the required condition on the advice... See more

Rated 5 out of 5 stars

Algarde airline hose. As window cleaners we use Algarde as the hose that feeds the window cleaning brush, Aquatics online is the only supplier we can find. If you can supply more I will post your emai... See more

Rated 1 out of 5 stars

I had to chase my order repeatedly only to be let down completely, when finally after 2 weeks from my placing the order the manager David, who had assured me the package would be sent via next day del... See more

Company details

  1. Pet Store
  2. Aquarium Shop

Information provided by various external sources

Aquatics online is the leading supplier of tropical aquarium accessories, pond pumps, aquarium tank equipment, filters, heaters, liners and other aquarium products in UK. We have a live chat service on the website generally available between 9am and 5pm Monday to Friday. We are genuine people offering a genuine service. If you're disgruntled about any aspect of our service please let us know. We'll go out of our way to put it right.


Contact info

1.9

Poor

TrustScore 2 out of 5

725 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(725)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

my plants love sanoplant

when i ordered these sanoplant tablets i had reservations as to whether they would be any good,i neednt have worried ,i put 2 tablets into my tank a week ago and the difference is already visible my plants have had a new leese of life

23 January 2014
Unprompted review
Rated 5 out of 5 stars

PROBLEM FREE

Good online store.
The newsletters are personal and interesting.
Orders are processed promptly, and arrive on time.
Totally problem free shopping as it should be.
(Nice site too!)

21 January 2014
Unprompted review
Rated 5 out of 5 stars

Excellent and fast service

It was easy to access the information on the site, and to order. The information is good , comprehensive. and told me all I wanted to know. I would recommend this company to anyone.

21 January 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Received my new fish bowl which was packaged really well, great communication and arrived in good time!, will be using this company again.

27 December 2013
Unprompted review
Rated 5 out of 5 stars

GREAT

ALL IN STOCK DELIVERED WITHIN A FEW DAYS AT THE LOWEST PRICES. CANT ASK FOR BETTER.

18 December 2013
Unprompted review
Rated 5 out of 5 stars

Found exactly what I wanted

Algarde airline hose. As window cleaners we use Algarde as the hose that feeds the window cleaning brush, Aquatics online is the only supplier we can find. If you can supply more I will post your email address on window cleaning forums so others can get supplies from you. There is no substitute for Algarde silicon hose, other makes are too thin in the wall. Kind regards Dave

15 December 2013
Unprompted review
Rated 1 out of 5 stars

Not to good

8 days passed before I received my goods and that was only after I phoned your company to find out where my order was A n assistant told me it had been sent out that day so I could not blame the post .For an English company to take that long to send two small diaphramsto an English address I think is bad .My fish were not to happy because they were starved of air for longer than need be.

12 December 2013
Unprompted review
Rated 5 out of 5 stars

you cant get a better company on line or buying from its brochure

i can reccomend this company to others, due to many reasons, the company has friendy advisers, even if you are not purchasing at the time, the prices are extremely competitive, a next day delivery service is very helpful when you are in desperate need. They always contact you back, if they need to without the delay, like other companies do.Most of all I feel that they are certainly not old grouchers you can usually find at the end of the phone.They are very friendly and I KNOW I CAN BUY WITH CONFIDENCE.

9 December 2013
Unprompted review
Rated 5 out of 5 stars

Fast & Furious 4

My tank's pump suddenly shattered, the impellor itself fell apart. With a well stocked and planted tank speed availabibilty of spares and speed of delivery was quite important. I did not want the system to get damaged.
Aquatics Online was the answer. All spares I could need and super service.

Thanks

2 December 2013
Unprompted review
Rated 4 out of 5 stars

Very helpful staff.

I would recommend this web site to anyone. This is the place where you will find hard to get stuff for your aquarium needs. My order was received promptly and in excellent condition.

14 November 2013
Unprompted review
Rated 2 out of 5 stars

SLOW, SLOW, SLOW

This company may be a pound or so cheaper than others but if you need your goods within a couple of days, don't bother. I placed my order on Monday morning and also paid £4-99 postage and packing. Although the goods were in stock they couldn't be bothered to send my goods out until Thursday afternoon and when they did the four items I ordered were stuffed into one Jiffy bag and the postage was £2-65. Won't be using them again.

5 November 2013
Unprompted review
Rated 5 out of 5 stars

Good

The only thing that they could change is to have a link to offer an option for shipping,so if the customer would rather use Royal Mail over DSL they could do so.

31 October 2013
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look