Aquarelle.com Reviews 

45,124
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I’m so pleased with the quality and speed of service that I would definitely use Aquarelle again for their genuine and outstanding professionalism. My friends are so thrilled with the Bonsai olive t... See more

Company replied

Rated 5 out of 5 stars

The whole ordering process was very pleasant and I think, because its my first order, that the company are a very good company. I can just tell from the website and what considerate wording is used.... See more

Company replied

Rated 1 out of 5 stars

I have used Aquarelle four times, each time for flower deliveries in Spain. The first three were for friends in Seville and everyone was happy with the flowers, the last was for a recently bereaved... See more

Company replied

Rated 5 out of 5 stars

Excellent, easy to order, on line flowers from UK for delivery near Paris. Great tracking service to ensure flowers were delivered within the timescale. Recipient very pleased with them. Highly recomm... See more

Company replied

Company details

  1. Flower Market
  2. Flower Delivery

About Aquarelle.com

Written by the company

Livraison de fleurs dans toute la France

Depuis plus de 20 ans, Aquarelle livre vos bouquets de fleurs.

- Recevez la photo du bouquet expédié: le bouquet commandé est identique au bouquet livré

- Fraîcheur garantie : Votre bouquet voyage les pieds dans l'eau

- Des créations exclusives de nos artisans-fleuristes

- Des bouquets et bottes de fleurs séchées pour composer soi-même son bouquet DIY

- Des bouquets pour toutes les occasions : anniversaire, mariage, naissance, deuil ou simple plaisir d'offrir.

- Avec l'Abonnement et la Carte cadeau, recevez ou offrez un bouquet pendant 3, 6 ou 12 mois !

- Un bouquet 100% Fleurs de France

Nos engagements

Written by the company

Photo du bouquet expédié
Le bouquet commandé est identique au bouquet livré.
Votre bouquet voyage les pieds dans l'eau
Grâce à un conditionnement adapté, votre bouquet est livré dans un vase de transport rempli d'eau.
Livraison express dans toute la France
Grâce à nos prestataires de livraison, Aquarelle achemine vos bouquets de fleurs dans toute la France.

Contact info

3.8

Great

TrustScore 4 out of 5

45K reviews

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3.8

All reviews

(45,124)

8,528 reviews in the last 12 months

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Rated 5 out of 5 stars

Good 🤩🤗😎

Good - easy to order 😎🤗🐝

19 May 2026
Aquarelle.com logo

Reply from Aquarelle.com

Hello,
Thank you for your feedback!
We're glad to hear the ordering process was simple and convenient for you.

Team Aquarelle

Rated 5 out of 5 stars

Amazing service

Amazing service. It was the first time ever that I, from England, had ordered flowers to be delivered in France. It was easy to do, remarkably good value and the flowers arrived even before the time promised. I think it took under 24 hours from the point of ordering to delivery. Good to see a photo of the flowers before they were delivered too.

17 May 2026
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci pour votre commentaire.
Merci de votre confiance.
Cordialement
Christèle Aquarelle

Rated 5 out of 5 stars

Absolutely beautiful bouquets

I live in UK and my Daughter lives in South of France, I have used Aquarelle for a few years now as site can be translated to English and I'm able to order and send my Daughter bouquets on special occasions.
The bouquets are absolutely beautifully put together!

17 May 2026
Aquarelle.com logo

Reply from Aquarelle.com

Merci beaucoup pour cette superbe note de 5 étoiles ⭐⭐⭐⭐⭐

Nous sommes heureux de savoir que vous avez apprécié votre expérience.
Votre satisfaction est notre plus belle récompense et votre confiance nous est précieuse.

l'équipe Aquarelle

Rated 5 out of 5 stars

Brilliant service

Brilliant service

16 May 2026
Aquarelle.com logo

Reply from Aquarelle.com

Merci beaucoup pour cette superbe note de 5 étoiles ⭐⭐⭐⭐⭐

Nous sommes heureux de savoir que vous avez apprécié votre expérience.
Votre satisfaction est notre plus belle récompense et votre confiance nous est précieuse.

l'équipe Aquarelle

Rated 5 out of 5 stars

Great service

Great service

16 May 2026
Aquarelle.com logo

Reply from Aquarelle.com

Merci beaucoup pour cette superbe note de 5 étoiles ⭐⭐⭐⭐⭐

Nous sommes heureux de savoir que vous avez apprécié votre expérience.
Votre satisfaction est notre plus belle récompense et votre confiance nous est précieuse.

l'équipe Aquarelle

Rated 5 out of 5 stars

👍👍👍👍

Everything was as promised

15 May 2026
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci pour votre commentaire.
Merci pour votre confiance.
Cordialement
Christèle Aquarelle

Rated 5 out of 5 stars

Fast and easy

Fast and easy, waiting for delivery now

14 May 2026
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci beaucoup pour votre avis 5 étoiles ⭐
Nous sommes ravis d’apprendre que vous avez eu une excellente expérience avec nous.
Votre satisfaction est notre plus belle récompense et votre retour motive toute notre équipe à continuer dans cette direction.

Au plaisir de vous revoir très bientôt !
L'équipe Aquarelle

Rated 5 out of 5 stars

Wonderful

My girlfriend was absolutely blown away by the bouquet arrangement and the service, and the flowers themselves were top-notch. Thank you so much for a wonderful experience.

11 May 2026
Unprompted review
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci beaucoup pour votre avis 5 étoiles ⭐
Nous sommes ravis d’apprendre que vous avez eu une excellente expérience avec nous.
Votre satisfaction est notre plus belle récompense et votre retour motive toute notre équipe à continuer dans cette direction.

Au plaisir de vous revoir très bientôt !
L'équipe Aquarelle

Rated 1 out of 5 stars

Terrible experience with Aquarelle.es.

I placed an order for flower delivery that was supposed to arrive on Wednesday. Several days later, the flowers still had not been delivered, and I received almost no proactive communication from the company. I had to constantly chase updates myself.

What makes this even worse is that Aquarelle kept telling me my order was being treated as a “priority” and that I would receive updates, but none of that actually happened. For a flower delivery company, fast delivery is one of the most basic promises because flowers are perishable products. Delaying them for days completely defeats the purpose of the service.

I was a regular customer before this incident, but after this experience I will never order from them again.

I requested a full refund because I no longer wanted flowers arriving days late and likely no longer fresh. Even now, I still have not received my refund or a proper resolution.

Highly unprofessional customer service, poor communication, and a complete failure to deliver on their core service. I would strongly recommend avoiding this company.

6 May 2026
Unprompted review
Aquarelle.com logo

Reply from Aquarelle.com

Hello,
Thank you for your feedback

Aquarelle team

Rated 5 out of 5 stars
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci beaucoup pour votre retour et votre note 5 étoiles ⭐
Nous sommes heureux d’avoir pu vous apporter une expérience positive avec notre service client.

À très bientôt,
L’équipe Aquarelle

Rated 5 out of 5 stars

I've used aquarelle many times

I've used aquarelle many times. Always satisfied, beautiful flowers and always delivered on time.

9 May 2026
Unprompted review
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci beaucoup pour votre retour et votre note 5 étoiles ⭐
Nous sommes heureux d’avoir pu vous apporter une expérience positive avec notre service client.

À très bientôt,
L’équipe Aquarelle

Rated 5 out of 5 stars

You had what I wanted at a reasonable…

You had what I wanted at a reasonable price and made it easy to navigate the buying process.

8 May 2026
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci beaucoup pour votre retour et votre note 5 étoiles ⭐
Nous sommes heureux d’avoir pu vous apporter une expérience positive avec notre service client.

À très bientôt,
L’équipe Aquarelle

Rated 4 out of 5 stars

I didn't have very long to do this but…

I didn't have very long to do this but the site made the experience relatively easy. Thank you.

8 May 2026
Unprompted review
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci beaucoup pour votre retour et votre note 4 étoiles ⭐
Nous sommes heureux d’avoir pu vous apporter une expérience positive avec notre service client.

À très bientôt,
L’équipe Aquarelle

Rated 5 out of 5 stars

Easy

Easy, great flowers, I like the ability to add a photo also.

7 May 2026
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci pour votre commentaire ! Nous sommes heureux que nos fleurs vous plaisent et que vous appréciez la possibilité d’ajouter une photo. Votre satisfaction est notre priorité.

L'équipe Aquarelle

Rated 5 out of 5 stars

Beautiful flowers with excelent delivery

The flowers are beautiful; the safely delivery method was top notch: best i ever encountered

6 May 2026
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci beaucoup pour votre retour et votre note 5 étoiles ⭐
Nous sommes heureux d’avoir pu vous apporter une expérience positive avec notre service client.

À très bientôt,
L’équipe Aquarelle

Rated 5 out of 5 stars

so easy to order!

1 May 2026
Unprompted review
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci pour votre commentaire.
Merci de votre confiance.
Cordialement
Christèle Aquarelle

Rated 1 out of 5 stars

Did not deliver the bouquet I had…

Did not deliver the bouquet I had ordered. No information about why. Big disappointment since it was supposed to be a birthday surprise…

29 April 2026
Aquarelle.com logo

Reply from Aquarelle.com

Hello,
Thank you for your feedback

Aquarelle team

Rated 5 out of 5 stars

Perfect Delivery & Beautiful Quality!

“I had a great experience with Aquarelle. My order arrived right on time, and everything was exactly as expected—beautiful and well-prepared. The quality was excellent, and the service was very reliable. I’m really satisfied and would definitely order again. Highly recommended!”

24 April 2026
Aquarelle.com logo

Reply from Aquarelle.com

Bonjour,
Merci pour votre commentaire.
Merci de votre confiance.
Cordialement
Christèle Aquarelle

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