Apprentus Reviews 

776
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

It was a pleasure having Joy teach my son Chinese. As we haven't had the opportunity to use the language much, Joy was patient and made learning the new language fun. She was very patient and well pre... See more

Rated 1 out of 5 stars

It is a terrible model for a company to spring a €40 "membership fee" at checkout. Really?! Along with a supposed, buy a pack and save message. I just went back on the site from the beginning to make... See more

Rated 5 out of 5 stars

I just had my second lesson with Phillip, my English teacher. I am delighted to have found such a good teacher on Apprentus and it was not easy for me at 77 years old! I can practice my school English... See more

Rated 5 out of 5 stars

The Best Vietnamese Teacher in Da Nang! 🇻🇳✨ If you are looking for a Vietnamese teacher who is not only highly professional but also incredibly warm-hearted, passionate, and fun to work with,... See more

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3.7

Average

TrustScore 3.5 out of 5

776 reviews

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3.7

All reviews

(776)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Theft

I gave my first lesson and did not receive any money! It's just theft.

9 June 2022
Unprompted review
Apprentus logo

Reply from Apprentus

Dear Maya,

We take payment processing very seriously and we want to assure you that this is not theft. There may have been a delay in processing your payment, however saying it's a theft is a very serious and unfair accusation so could you please provide us with your account details and any relevant information regarding the lesson in question so we can assist you further.

Thank you for bringing this to our attention and we apologize for any frustration caused.

Best regards,

The Apprentus customer service team

Rated 4 out of 5 stars

Teacher

As a teacher, I chose to work through apprentus for the safety it provides to me when a new student reaches out, and the rules are very clear if you spent the time to actually read them. I am a professional teacher so I know what applies, and I find it fair. I do have a small issue with the messaging, through. The messages take a long time to come, and then I reply immediately but it seems my messages take long too. Meanwhile the student might change their mind or find another teacher, which is really bad for me who does this full time. Also, my profile shows a very slow response to messages, but that's inaccurate. The customer service from apprentus is always good, but also takes a bit of time as well. Overall, I wish that this site expands more and solves these issues and it should be the best experience for both teachers and students.

18 May 2022
Unprompted review
Rated 1 out of 5 stars

Poor user unfriendly website.

Poor user unfriendly website.

This website does not work as expected, appointments disappear randomly, although they were confirmed minutes ago, rendering in a situation where no one knows (teacher & student) when the next lesson takes place.

Next is the poor navigation in the whole website.
All information of importance should be centered in one location, that's not the case.

Although it looks tempting at first glance, in practice it's a poorly executed platform.

Cheers.

11 January 2022
Unprompted review
Apprentus logo

Reply from Apprentus

Dear Marc,

We're sorry to hear that you have had a poor experience using our website.
Could you please try to reach us on the platform so we can help you?

Thank you for taking the time to share your experience with us and we hope to earn your trust and satisfaction in the future.

Best regards,

The Apprentus customer service team

Rated 1 out of 5 stars

No transparency at all!

They asked me if I wanted to teach for them and told me it was "completely free" for teachers. After a long search I found that students have to pay a commission, but they didn't want to tell me how that worked, so they are lying: they take some unknown part of the students money, which is the same as a commission for the teacher. I read here that they also charge a "membership fee" without saying that in advance. If they wanted to be transparent, they could say "We charge 10%, or we charge a monthly fee of..." or something like that, but they have no transparency at all and I absolutely don't like that.

28 September 2021
Unprompted review
Apprentus logo

Reply from Apprentus

Hello Koen,

I am really sorry to read your frustration because there is some kind of misinterpretation of how our system works.
I have sent you a message in your Apprentus inbox to clarify the commission and the membership fee. I am looking forward to your reply so we can solve this misunderstanding together.

Best regards,
Amal
Apprentus support team

Rated 1 out of 5 stars

What a lousy and expensive experience

What a lousy and expensive experience. Booked a package of 5 piano lessons and faced poor communication from the teacher, starting with incorrect address for the location of the lesson, and surprise cancellation charges when I asked to reschedule a lesson time. On top of this zero support from Apprentus. The teacher can apparently make up their own charges, and no where in the booking process does Apprentus make these charges clear. So I have ended up paying Euro 110 for one very mediocre lesson.

31 July 2021
Unprompted review
Rated 1 out of 5 stars

Is this website genuine?

I used the website for the first time and booked a piano lesson. The teacher never arrived. She has now even deleted her profile page. Not even sure if this is a genuine company.

29 July 2021
Unprompted review
Apprentus logo

Reply from Apprentus

Hi Tom, we absolutely are a genuine company. Did you send a message to our customer service team on the platform? They are great and really quick to reply if you have a problem.

Rated 5 out of 5 stars

Thank you for an amazing experience

I am very happy and feel fortunate to have been given the opportunity to have drawing lessons through your very efficient company by Sahand Saher from Bruxelles.
I am learning so much of technic and at the same time I enjoy the ability to express my personal perspective. Sahand has a unique talent to teach in a pleasant manner, yet very precise and at the highest level. Each lesson is a great elevation for me. I have improved my skills and abilities a great deal and cannot wait for the next lesson to come.

10 July 2021
Unprompted review
Rated 1 out of 5 stars

Kindergarten

Just really bad..instead of just saying they don't have time the teacher(teacher?)can't make it.... passed the contact to another, who is interested but late than she passed to another than another... The same story.. without any real intention of giving any lessons.... I saw it immediately but I wanted to see for how long will they persist and they wont stop, like a small children

28 May 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience with…

Very happy with my experience with Apprentus. Having had poor service from another provider, it was a pleasant relief to deal with a more honest and transparent company. The website was slightly confusing, but the charges are reasonable.

25 March 2021
Rated 4 out of 5 stars

I have had a good experience with this…

I have had a good experience with this site. The Japanese tutor I found on here has been a joy to attend her classes. She is very professional, patient with my slow learning and humorous. All meetings has been on time and I never feel rushed. If I had to say one negative comment would be upon the initial set up it seemed like corresponding was a little slow for confirmation of payment due scheduling an appointment. However not bad. All in all has been a very positive experience so far!

10 March 2021

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