Apollo Motorhome Holidays - Christchurch Reviews 

Trip made difficult because of faulty sliding side door.

Enjoyable holiday but company wasn’t the best.
Some equipment didn’t work, had a burst water line which was leaking all over the floor that was not top priority when called up to ask for help. Was sent on a 2.5 hour phone call chase between 2 branches who wanted nothing to do with helping me.
I had to find and stop the water leak then drop it off the day after!!! beacuse they wouldn’t send out there 24/7 help car.
We were not shown the van properly had to guess on how to use almost everything (we even got told we didn’t have heating, luckily i watch the pre-check in video so i said don’t we have diesel heating? to which the lady went of yea and carried on never showed us)
The grey water wasn’t emptied when picked up even though they drilled into us about doing the check list which on there is empty grey water.

I had a great holiday and the van for most part was good but i was appalled at to how our situation was handled with the lack of care during and even after the event.

When trying to leave a review on google, both me and my partners reviews were not posted while others have had there’s approved more recently then posting ours.

Your staff and attitudes dealing with this issue were not great by any means and made it much more painful than it needed to be with the lack of communication clearly between different teams. As a customer you guys having a service department and pick up location have no meaning to me when calling in an issue so you i am on a call and have someone telling me this is the wrong place call so and so just to call said place and have them say i need to be on the phone with who i just was.

We had the most incredible experience in our Apollo Euro Quest. It was kitted out, in a tidy state and served our family well for our week holiday down south. We were so very grateful too for the service we received from start to finish, with extra effort taken to accommodate our young kids so we could check in and out with little stress. Would highly highly recommend!

Had an overall great experience with thl. Got upgraded to a 6 berth maui, which was nice. Timo at Christchurch was very accommodating & nice upon vehicle return. Would use thl again on our future trips!

Pick up handover was easy,
Drop off was easy.
Motorhome worked great, we really enjoyed it more than we thought we would.

Awesome service. Great staff, easy pick up and drop off. Campervan was amazing. No hustle at all.

The convenience of the van and its facilities.

Krista from Christchurch branch is the best… she deserves a payrise.. after a poor customer service from Auckland branch… Krista made our holiday more comfortable and safe- from providing us the snow chain and heaters so that my children, mum n I won’t freeze in the cold. She even demonstrated how to plug/charge in the RV correctly as I was worried the van is not charging as the microwave won’t turn on. She explained it very thoroughly. Krista was very helpful. Thank you again Krista!!!

The service for pick up and drop off was great, the girls are lovely. Did have a couple of issues ,we had to buy a can opener along with a broom and a longer water hose.
I would have thought a can opener would be standard along with a broom to sweep out the van, the water hose we had was just way too short and was absolutely no use for anything, however apart from that our experience was great.

Being 70 plus years we thought having selected the 4 berth motorhome would have been large enough and comfortable. Having another bed above us was too confined when getting up during the night for the bathroom. I had to climb over my partner to get out and when you have another two above you very closterfobeck. Exit narrow between shower and bench. The park brake would come on at random when taking off when you start off at lights and intersections. If this is standard feature of the vehicle it is dangerous. When driving on the road very noisy rattling. Personal may or could have recommended a more suitable option for us as larger and elderly people. Pleasant person showing the vehicle orientation of the vehicle thorough.

Our experience was amazing, the motorhome had everything we needed to feel comfortable, warm, and cozy.
The app thl helped us to find the best spots to stay (paid and free).
We had a minimum accident and the staff responded immediately, and we didn’t get charged as it wasn’t our responsibility.
Excelente way to explore NZ and enjoy our holidays! Thanks

staff are very helpful, the process of picking up and returning the car is also very simple and convenient.

Friendly service with no fuss on pickup and delivery

Easy booking, not too expensive, staff were friendly, no issues during pick up and drop off

Easy booking process and great communication leading up to our holiday. The pre-arrival check in was great and saved us a lot of time on the day. Our Motorhome was clean, well appointed and in great condition.

Waited an hour for our van to be ready, they admitted we had been overlooked.
Photos of the previous damages in the report for the van before she left were for a different van.
Gas hob stove top isolation switch did not work, therefore leaked gas when knobs we’re turned on or leant on by accident. Burner still a light when top closed. So dangerous.
Alarm on dash for multiple times, alarming that the cruise control and ABS were disabled.

Campervan was great apart from a faulty heater switch, and Apollo staff were great to deal with

worst time table of drop off. Come on, Its a big company and you can’t been provide late drop off at least till 8pm. Shame ruined whole trip moment at last day by making me pay extra day even after i dropped the van in first hour. Worst time for drop off, need to expand drop off time. Really ruined my whole trip in last day.

Good service and nice explanation.