APG&E  Reviews 

The CSR was very professional and helped expedite the process.

Fairly simple process to sign-up online and setup autopay.

I am 68 yrs old and on SS. That is enough said that you already know I am struggling financially. Every month is a struggle deciding what to pay and what to let go and see what happens. I searched Texas Choice and found a plan at APG & E. Mason was a true God send. He was on the phone with me for at least 45 minutes answering all my questions and reassuring me we could set me up with a plan I could afford. Then phone line dropped and I panicked and so I called back and couldn’t get Mason but I did get Parker and he took off right where Mason and I were. Thank you both so very much from the bottom of my heart!! Angels both. Now I’m not having horrible anxiety today! Please Pat these guys on the back for helping this old lady get a good nights sleep.

Very easy to sign up.

It was easy and quick.

Email and calls to my personal phone instead of ph # associated with account. High pressure from call center to sign up now for a rate that will double the KWH rate I now have.

It was very simple to enroll my account, hope it will be that easy when making payments

Quick and easy, steps were easy to follow.

I spent hours searching for a new contract for a good/reasonable price online, but I should have just called and asked for Angel. He quickly helped me and was friendly and professional. I got my contract renewed in minutes. He is awesome.

I tried to sign up on line. After inputting my information it just kept spinning. I tried again and again. I finally gave up. Tried the next day, same thing. I tried again later that day, same thing so I walked away. 20 minutes later it went through. The same thing happened on the 2nd page of information. It all FINALLY went through and I'm signed up. Very frustrating and a waste of time.

At first I tried to sign up online but had some difficulty completing the enrollment. However, when I called and spoke to Angie, one of the representatives, the process went smoothly. She was very helpful and knowledgeable. I’m hoping I made the right choice.

I had a great experience with APG&E with the last company I had to pay a 300.00 deposit and with this company I didn't have to pay anything and I didn't have any interpretation either with the switch... And the rates are alot cheaper than what I was paying.... I had a great experience thank you...

I tried to sign up on the website but it just kept spinning even after starting over at least 3 times. I finally just left it going and tried to call. The wait time was too long so I gave up on that as well and did not leave a message to be called back. The following day I got an email saying thank you for signing up so I guess the website finally went through. Then the next day I get a phone call asking what I needed help with. They had seen that I had called ....but I did not leave a message or my phone number...which I told them.

After talking to 3rd party rep the works for multiple companies and had me on phn for over an hour and couldn't get me the plan I wanted I called APG&E directly. She got me 24 mo plan I wanted quick and easily. She made me feel like valued client. I plan on telling all friends and family to check APG&E when new contract needed.

Quoted you one price on renewal but charges you more once the renewal contract sent!

Was easy to sign up new service. Happy with the experience.

Very easy process in great plan details to help you decide which plan you want

Great rate options, and the customer service agent I spoke with on the phone was super helpful and pleasant to deal with.

I needed to set up power on a property in Texas. I live in another state. Teresa went above and beyond to walk me through the process. Smooth and painless. Would highly recommend.