Apex Vets Reviews 

248
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making every interaction pleasant and reassuring. Many reviewers highlight the exceptional care provided to their pets, noting thorough examinations and clear explanations for all treatments and conditions. People consistently appreciate the excellent customer service, finding staff to be understanding, approachable, and highly efficient in addressing their concerns. The overall experience is consistently described as outstanding, with many feeling their beloved pets receive the best possible care and attention from a dedicated team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their welcoming, friendly, and... See more

Service

Customers had positive experiences with service, consistently praising the excellent and exceptional care... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are genuinely caring towards both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team @ Apex Vets is one big happy, dedicated, caring family. My wee Tara, border collie, aged 13, is an anxious wee elderly lady with a few health conditions now. However, her visits are always... See more

Company replied

Rated 5 out of 5 stars

I can 100% recommend Apex Vets in Denny. I moved to them a few years ago after seeing all their fabulous reviews. Every single member of staff I have dealt with has been fantastic and nothing is ever... See more

Company replied

Rated 5 out of 5 stars

Callum has been wonderful in looking after Penny he told us what to do with the drops I didn’t think I could do it but Penny has been playing her part letting me put her drops in. I would thoroughly... See more

Company replied

Rated 5 out of 5 stars

I’ve only recently registered with this Vet practice as I had read the reviews and was very impressed. I can confirm that all the positive comments you read are true. That staff were all helpful, kind... See more


Company details

  1. Veterinarian

Information provided by various external sources

Local, Independent, 24 hours companion animal veterinary surgery in Denny (Near Falkirk,) Scotland. Dedicated to the health and wellbeing of your pet. 24 hour emergency service is available. Where your pet is part of our family.


Contact info

4.9

Excellent

TrustScore 5 out of 5

248 reviews

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4.9

All reviews

(248)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent care

Always make myself and my dog feel so welcome and reassured when we come in. Explain everything clearly and they genuinely care about my dogs care. Wouldn’t go to another other vets now. 10/10 always

22 January 2024
Unprompted review
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Reply from Apex Vets

Hi Hannah, thank you so much for this feedback. This is really great to here. I have shared this with the team. Take care, Rhiann

Rated 5 out of 5 stars

Vomit comet

I can't thank tonight's on call vet enough, we thought our daft pup had eaten something he shouldn't. Vet saw us in half an hour and was so patient and respectful with Bagel and his boundries. Him being so calm was really reassuring. Thank you Apex team

25 January 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your kind comments. Thankfully he hadn't eaten them! Hope Bagel is doing okay today, and you aren't in the bad books too much! Take care, Rhiann

Rated 5 out of 5 stars

Jessie our Deerhound

Jessie our Deerhound had a racing heart, Apex gave us a quick appointment within an hour,she was thourghly checked over and given an ECG and heart scan very quickly, unfortunately she has an enlarged heart but have been given medication to help her , quick no messing approach has hopefully given us some hope thank you

24 January 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your feedback. We really appreciate your feedback. I hope Jessie is feeling better and coping okay with her new medication. We are so glad to hear that your experience was positive. Take care, Rhiann

Rated 5 out of 5 stars

Happy pet owner

Cat was fantastic in dealing with my wee girl Morag the toerag.. explained every step, spent time actually going over everything, that left me confident in dealing with morag.

23 January 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your feedback. Aw Morag, cover your ears!! She was very sweet. I have shared your feedback with Kat and the team. We really appreciate your comments. Take care, Rhiann

Rated 5 out of 5 stars

A modern, high quality vet practice

This was the first time I had taken my dog to meet the vet, having just moved from our previous vet practice.
The vet had already read my dog’s medical history before our appointment, and was ready to discuss details. He put my dog at ease immediately, then carried out a thorough examination.
I signed up for their monthly pet plan subscription, which turned out to be cheaper than the one I had been using before.
The reception staff were lovely
Overall, our visit was pleasant and hassle-free.

9 January 2024
Unprompted review
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Reply from Apex Vets

Hi, thank you very much for taking the time to give us feedback on your first visit to the practice. Looking after our patients is in the forefront of everything we do, and taking the time with them is very important to us. Thank you so much! We are very pleased to hear this. Take care, Rhiann

Rated 5 out of 5 stars

Great service

I have been with Apex since the very start and have watched them grow to a very successful practice.
All the Vets, Nurses and reception staff are really good with my Golden Retrievers and they are always happy to visit - one was even born there by a successful C section.
In my opinion they are one of the best practices in the area.

5 January 2024
Unprompted review
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Reply from Apex Vets

Hi Steve, thank you very much for taking the time to give us feedback. It is really appreciated. Thank you for sticking with us for all these years, that is amazing! We love to see you and the Golden gang in.

Take care and thank you again. Kind regards, Rhiann

Rated 5 out of 5 stars

Watson was a little unsure as usual but…

Watson was a little unsure as usual but as sure as he heard his name called vet Sam, he was fine. Everything is done to make dog and owner comfortable.
Watson had things checked out, medication prescribed then off to reception to finish off. Experience couldn’t be better.

4 January 2024
Unprompted review
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Reply from Apex Vets

Thank you very much for your feedback. Uncle Sam is a firm favourite with the patients! This is fantastic to hear. Thank you so much again. Happy New Year! Take care, Rhiann

Rated 5 out of 5 stars

Friendly Knowledgeable Staff

Friendly, knowledgeable staff. Nice atmosphere, good with the animals and give good clear advice and direction. Well stocked shop too.

27 December 2023
Unprompted review
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Reply from Apex Vets

Thank you very much for your feedback Dorothy. It is greatly appreciated. Lorraine and Heather will certainly be pleased to hear about the shop!! Thank you, Rhiann

Rated 5 out of 5 stars

Can't fault them

Have been using Apex for 4 years now. Moved to the practice after becoming unsatisfied with previous vet.
Always available is needed. Have their own out of hours, meaning it's always one of the practice vets you get and your not diverted to a random animal hospital in Glasgow.
Couldn't be happier with the service I have recieved for my complex care elderly dog, and cats. All vets are kind and will explain everything to you. Cheaper than previous vet too.

30 December 2023
Unprompted review
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Reply from Apex Vets

Happy New Year, Jennifer! Thank you so much for giving us this feedback, we really appreciate it! We really pride ourselves in offering an out of hours service to our registered clients 365 days a year. It is something we are very thankful to be able to provide for our clients.

Hope you are well and we hope to see you soon (but not too soon!!). Kind regards, Rhiann

Rated 4 out of 5 stars

Claire is fantastic

My dog is nervous due to past traumatic experiences at another vet clinic. Apex has been amazing for the most part. Claire is spectacular with my dog, she takes the time to fuss over her and reassure her that it’s not a scary place and her confidence is building slowly but surely. This was set back previously by one of the other vets in this practice who didn’t explain anything to me and shoved a muzzle on my very anxious dog with no prior warning when she was hiding in the corner of the room. My dog got so distressed that her nose started bleeding with the muzzle on and I had to take it off. I do appreciate any dog under distress could be a cause for concern for a vet but the way this was previously handled was completely unacceptable and set her back again, this vet didn’t seem to care. Unsure if it was because of her breed or if there was another issue at the time. If it had been explained to me that a muzzle would be recommended then I would have put it on her myself with great care and not shove it on her face with force when she’s trembling in the corner with fear. I would now only go to Claire as she is so calm and good with my dog that we’re building up trust again (not.a muzzle in sight!) Overall knowing I will never make an appointment with the other vet I am very happy with the care provided. Reception staff are welcoming and friendly both on the phone and face to face.

11 December 2023
Unprompted review
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Reply from Apex Vets

Hi Kaz, thank you very much for taking the time to give us feedback. We are so pleased to hear that your experience with us has been great, for the most part. I am sorry that you did not have a good consultation on that occasion. This is not what we want clients to expect from us. We always share our feedback with the rest of the team and always take on board any feedback given. Are you able to contact us directly at info@apexvets.com and mark for the attention of Rhiann, so that we can get some more information about this instance and ensure this has been reviewed.

Thank you again for your valuable feedback. Hope to speak to you soon. Kind regards, Rhiann

Rated 5 out of 5 stars

Glen as always fully checked Dexter…

Glen as always fully checked Dexter (english springer spaniel)......
He was in for ongoing medication as he has had both critiate ligerments done. His injections work wonders.

28 December 2023
Unprompted review
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Reply from Apex Vets

Hi Lorraine, hope you had a good new year! Thank you very much for leaving us this feedback! I have shared this with the rest of the team. It is so great to hear that Dexter is doing well on his monthly injections. Kind regards, Rhiann

Rated 5 out of 5 stars

First class vets

Excellent vets with all staff - from receptionists to nurses to vets - friendly, helpful, honest and professional.
Highly recommend

27 December 2023
Unprompted review
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Reply from Apex Vets

Hi Arlene, thank you so much for your kind feedback. Hope you and the gang had a lovely new year! I have shared this with the rest of the team. Take care, Rhiann

Rated 5 out of 5 stars

Puppy health check.

Excellent service which was both totally thorough & professional. Communicated the process of our puppies visit and answered our queries with quality feedback, knowledge and in a very courteous manner.

19 December 2023
Unprompted review
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Reply from Apex Vets

Thank you very much for your fantastic feedback! This is great to hear. I have shared this with the team. Kind regards, Rhiann

Rated 5 out of 5 stars

Great service from the minute you walk…

Great service from the minute you walk through the door. Consultation with Jennifer was professional and also caring. The appointment wasn't rushed and every question was answered with respect. Apex trade on the assumption that your animals are part of their family and this is 100% true.

15 December 2023
Unprompted review
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Reply from Apex Vets

Thank you so much! I will pass this on to Jennifer for you, this is so lovely to hear. Olive and Sapphire are frequent flyers - though we do love to see them! We really do care and treat them as if they are our own. Thank you, Rhiann

Rated 5 out of 5 stars

Emergency treatment excellent

Emergency treatment required as puppy had taken ibuprofen. From initial phone call with Shona to discharge treatment was excellent, procedure explained fully. Amy, care assistant, who sat with us during all necessary vomiting and vet (sorry, forgotten name) were both brilliant. Quite traumatic visit handled with efficiency and calm. So glad werein this practice. Thank you

15 December 2023
Unprompted review
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Reply from Apex Vets

Hi Mary, thank you very much for your feedback. Hope cheeky Harley is doing okay now and has forgiven us!! I have passed this on to the team, Amy and Jennifer. It is very much appreciated. Take care, Rhiann

Rated 5 out of 5 stars

Apex Vets are wonderful

Having been to two seperate vets with our dog we thought 3rd time lucky with Apex vets..and it was absolutely the right decision.
All the staff from the receptionist to the vets are lovely attentive and compassionate and do their utmost to facilitate all of your pets needs.
I always feel that our boy is in the safest hands

9 December 2023
Unprompted review
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Reply from Apex Vets

Hi Jenni, that is so lovely to hear thank you so much for your feedback. I have shared this with the rest of the team, it is always great to hear. I hope little Paulo enjoyed his breakfast when he got home!! Thanks, Rhiann

Rated 5 out of 5 stars

Best Vet Practice

All the staff are so helpful and they have a great monthly plan that we signed up for to cover annual costs. The rates are competitive and the vets are knowledgeable and the vet nurses are kind and very competent.

6 December 2023
Unprompted review
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Reply from Apex Vets

Hi Rhona, thank you so much for your feedback, we appreciate it! We are glad that you feel the Healthy Pets Club is good value for money. I have shared your feedback with the rest of the team. Thanks, Rhiann

Rated 5 out of 5 stars

Best Vet Ever

Best vet I have ever been to. Everyone cares about the animal and are lovely to their owners. Even the receptionists love the animals and always speak to them.
Went today as I thought there was something wrong with my puppies front leg. It turns out to be fine so I was only charged a small amount.
My last vet would have insisted on an X-ray.
This vet practice just cared about the animals and not how much money they are getting from the owners.

22 November 2023
Unprompted review
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Reply from Apex Vets

Thank you so much for your valuable feedback Moira. I hope that Brenda's leg is feeling better now! Take care. Kind regards, Rhiann

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