Apex Gaming PCs Reviews 

552
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, often highlighting its excellent performance and smooth operation for gaming and other tasks. People frequently commend the customer service and staff for being incredibly helpful, friendly, and knowledgeable, providing exceptional support and quick responses. The overall user experience, from initial setup to ongoing use, is described as easy and seamless, with many appreciating the personalized approach to ensure their needs are met. However, some customers experienced issues with their orders, including longer than expected wait times for delivery and occasional problems with components upon arrival, such as unconnected power cords or incorrect parts. A few also reported initial system malfunctions or difficulties getting timely responses regarding order status.

What people talk about most

Product

Consumers generally find the product to be positive, with many expressing satisfaction with their new PCs for... See more

Customer service

Customers had positive experiences with customer service, often highlighting the exceptional, helpful, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their exceptional support, knowledge,... See more

User experience

People report positive experiences with user experience, highlighting the ease of the purchase process and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

552 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(552)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Undesired delivery time.

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trustworthy neighbor receive the parcel. Also, it took almost a month from order to reception. Feels a bit long.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and craft.

The pc came at a reasonable time and was up to standard the little assembly I had to do was intuitive and had a guide just in case it wasn't.
The team stayed in contact with me on a bi weekly basis updating me about the build process when the pc was being made.

10 October 2025
Unprompted review
Rated 4 out of 5 stars

Good experience

They are good at replying. I am using the rent to own option they just started. It seemed like it was a new process for them. They kept me updated about all of it and when they had to change things. My only complaint was I had to keep refilling things out. I understand why tho.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service

The expert knowledge and professional manner has been extremely helpful as I know next to nothing about computers
The constant feedback has also been excellent
The team has been extremely friendly everyone deserves a raise
Brady has made this go so much more smoothly than if I tried this myself

7 October 2025
Unprompted review
Rated 5 out of 5 stars

I’m relatively new to PC’s

I’m relatively new to PC’s and PC gaming. I’m more of a gun guy. I don’t know much about computers, their parts or how they work. Regardless, I wanted a nice PC that had good reviews through a well known company that is reputable. You guys at Apex have accomplished all that for me. Brady, absolute stud. He’s taken a lot of time to recommend parts to me, explain what they do and how they’d affect my gaming experience and what to consider when looking into parts. He’s been pretty patient with me and has communicated timely and thoroughly about the process and the progress so far. You guys need to give Brady a raise or something, he’s the reason why I’ll come to you guys when I want to upgrade my PC. I’m stoked for my PC and when I get it, you guys will have my loyalty as your customer and consumer. Thank you guys and thank you Brady, for being genuine, and taking the time to teach me.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

The PC suggestions were amazing

The PC suggestions were amazing. Choosing the optional parts was easy and the PC was delivered great and runs fantastic.

Side note I damaged the mother board installing the graphics card so I got it fixed I didn't want to bother with the return shipping and it was a simple and cheap fix.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Robert H

Great Experience with Robert H. of Apexgamingpcs.com
He was quick in helping me get to the bottom of what's right for me in figuring out which DDR5 rig i wanted to start with.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

My PC was having issues

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with some friends and my computer was having more issues than ever!! Thankfully Robert F helped me solve the problem quicker than I ever thought it would take, and he gave me some tips on what to do if the solution stops working again!! I really appreciate all the help!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Support and Computer!

Customer support was easy to work with and talking directly with someone about upgrades helped immensely! Computer works great as well, so overall a very positive experience!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! There were some delays with shipping and Timothy was nice enough to refund part of our order due to those delays. Great small business to work with!

21 September 2025

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