Aovopro Reviews 

I ordered this scooter for my son’s bday, I ordered it ahead of time. The package became lost in transit somehow and contacting the company is impossible. They never respond to messages emails or anything. FedEx told me to contact the shipper and have them report a lost package claim but the company does not respond. Poor customer service….. I still have NOT received my scooter or a refund

Product (brake pads) got here very fast, it is working ok so far. This is the place to go when replacement parts are needed for our scooters

I order a part from y’all and I never got it

Ordered a scooter in June which worked for 3 weeks then started overheating and switching off during use. I requested a replacement/ refund via email which was told rudely to ‘take to repair centre’ … no even a hello, just one line! even though was under warranty as advertised! They then stopped all responding. I opened a case via PayPal, a returns label was provided which I returned the item to ‘hookies scooters’ in Preston. I had to drive 1hr 30mins to a parcel force drop off point and this was delivered via tracked parcel force the 31st July. I am still waiting for a refund nearly a month later, Hookie Scooters and Aovo will not respond to any correspondence and will not update to PayPal that it has been received. Only buy a item if your happy for it to be faulty within weeks of use, expect 0 customer service and if your willing to wait forever for a refund with constant checks to see if it has been actioned. AVOID!!!

I ordered one of these for my 11 yr old daughter, she loves it, that much I’m ordering another for my son, good battery life and decent speed and range, I’ve seen quite a few different ones and these are far the most popular

Very bad product and very unprofessional customer service, the scooter is keep breaking down, after only few weeks, the battery charge is running out so fast now, also the side-light on the left side turned white and stopped flashing, now the handlebar is broken, I'm not sure what's wrong with this product. they sent me a side-light which is impossible to replace and promised to send a battery replacement which they never did and my wife complained about the broken handlebar but they stopped answering her, worst customer service ever and worst product ever, my son bought it for £220 using all his allowance and he is heart broken now.

The most shit and unprofessional sellers i would have seen, didn’t replaced my scooter which was under warranty and making excuses about no stock available but still selling it on the website,
Person ‘Figo’ is the only guy who’s going to respond but what so ever not replying now from 2 months since i warned him to took legal actions. 250£ down and they really don’t deserve even one star

Scooter snapped clean in half at the fork/stem while riding 12mph on a smooth, uncrowded pavement.

Aovopro’s are flimsy and dangerous and I implore you to just buy a good reputable bike.

Not even 1 star ! Disgusting
Scooter bought bew for Xmas present stopped working in March was told they’d send a new battery and I had to fit it myself using a YouTube video ! That still didn’t work so I contacted them and they have ignored every email since and for the last 3 months !!! I pretend to be someone else thwy reply to an email I try and talk about my query they don’t respond !! Disgusting have reported to trading standard

Bought a very nice E-Scooter for my son. The delivery was a bit late, but I had that in mind when reading these reviews. The scooter quality is excellent. Would recommend

DPD confirmed delivery to the wrong address, but Aovopro refuses to take responsibility.
I’ve provided Aovopro with clear proof from DPD that my order was delivered to the incorrect address. Despite this, they continue to ignore my repeated requests for a refund, offering only vague responses with no timeline and now they’ve stopped replying altogether.
It’s incredibly frustrating, especially since the mistake is so clearly not mine. Appalling customer service.

Defective product after 2 days – poor support and refund issues

I purchased an AOVOPRO ES80 electric scooter (36V 10.5Ah battery) and after just two days of use, it became completely non-functional. Here are the issues I experienced:

Battery lock – Reading error (SOC = 0%)
The app displays Battery 0% – Voltage 40.9V, indicating that the BMS is locked or out of sync.

Abnormal charging current
The charger only provides 0.2A – 7W, which means the battery is not charging properly.

Firmware not detected
All apps (iOS and Android) show a blank firmware screen, suggesting the controller is not communicating or is in safe/error mode.

Unstable advanced settings
The acceleration and brake sliders flicker or don’t respond, confirming a firmware or internal software communication issue.

I contacted customer support and was offered a battery replacement, which I agreed to. However, they later informed me that they can’t ship the battery to my address.
When I then requested a refund, they responded that I must cover the return shipping costs — even though the product was defective after only 48 hours of use.

Poor customer service, unreliable product, and no real consumer protection.
Very disappointing experience. Not recommended.

I ordered four scooters from this company, two of them came absolutely serviceable and two of them were defective, I sent one back to them and after I sent it to them they stopped communicating, respectively, I was left without a scooter and without my money.

This company used to be good for repairs. They would reply to you straight away. And offer you to take your scooter in to be fixed. They are now just ignoring every single email to fix my scooter. Avoid avoid, avoid, you will not get your warranty

J'ai acheté en novembre 2024 un modèle ES80, au bout d'un mois la batterie était défaillante. Le sav me l'a changée ...OK. Puis en avril pendant que je roulais tranquillement ( bonne route , aucun excès, pas de chute) le tube s'est cassé et détaché du deck! j'ai failli me tuer. La trotinette, sous garantie, est inutilisable ! Malgré plusieurs mails documentés avec photo, une mise en demeure, AUCUNE REPONSE du sav ! Je déconseille vivement tout achat chez Aovopro! A fuir! Tant pour la qualité que pour le service!
Remarque: j'ai reçu des mails m'invitant à mettre des avis elogieux contre remise!
"Thank you for your recent purchase(144321) from our company.
We’re excited to count you as a customer. Our goal is always to provide our very best product so that our customers are happy. It’s also our goal to continue improving. That’s why we value your feedback.
Thank you so much for taking the time to provide us feedback and review. This feedback is appreciated and very helpful to us.
Please note: 5 star reviews including a photo willl receive a 5% off coupon code.

You can also review our

Give us 5 star review on trustpilot or reviews.io, we will refund you 2% of your order total directly. Just reply to this email with a screenshot of the 5 start review.

AOVO PRO Electric Scooter Official Store

Tout est dit!

Welding on the front fork snapped 2 months after purchase. Opened a ticket and sent pictures as requested and then got ignored. Reached out numerous times to no avail. Cheap quality and warranty is not honored so I definitely do not recommend.

Also, as a side note, after the purchase, I received an email from Aovopro with an incentive for 5 star reviews:
"Give us 5 star review on trustpilot or reviews.io, we will refund you 2% of your order total directly."

So I wouldn't trust them and the 5 star reviews are questionable.

The scooter is very handy, I can access all the places I want to go to and the manual is easy to understand.
The delivery period after purchase is very fast. The company can be trusted

I bought aovo pro e-scooter for 260$ and it was very bad quality. It broke in 5 months and i didn’t drive it that much. The battery is also extremely bad and acceleration too. It snapped in half when i was driving. Don’t buy this e-scooter.

I purchased the AOVOPRO ES80 Electric Scooter from this company on November 29, 2024, for £209. It was advertised as a high-speed, long-range scooter and came with a 2-year warranty.

A few months later, the throttle button became faulty. The scooter would no longer reach full speed unless I manually pushed the button into place. I contacted customer service with all the required proof (photos, detailed explanation), and they offered to send me a part to repair it myself.

I made it very clear that I do not have the tools or technical skills to do that kind of repair. I asked for a replacement, as I’m entitled to under UK consumer law. I have sent multiple emails and even a final warning with a 7-day deadline, but they have ignored me completely since.

This company is not honoring their warranty and is in violation of the Consumer Rights Act 2015. I will now proceed with:
• Filing a complaint via Citizens Advice and Trading Standards
• Opening a case in Small Claims Court

If you’re thinking of buying from this company – don’t. They abandon you the moment something goes wrong.

My son love it very good quality fast delivery happy with it thanks