I have been with AOMEI for many years. I have tried other companies as well, but none seem to match my experience with this one. Yesterday I was helped by Lanry Lucky, a representative that not only r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
AOMEI provides reliable Windows backup & restore software, easy iPhone backup & data transfer tool, safe hard disk partition manager for personal and business of all sizes.
Contact info
Unit 83, 3/F, Yau Lee Centre, No.45 Hoi Yuen Road, Kwun Tong, Kowloon, 999077, Hong Kong, China
- support@aomeitech.com
- www.aomeitech.com
Replied to 36% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and timely service
Excellent and timely service. Saved me from frustration. Great company and customer service.
Quick response no issues.
Helpful response to my request
I asked a request of AOMEI. Lanry Lucky responded the same day with a response that resolved my issue. I could not be more appreciative. Thank you, Lanry.
I was worried that I would have to pay…
I was worried that I would have to pay again for your product since I had to reinstall Windows 11 on my PC. Your people understood the situation and solved my problem quickly.
Megan was great!
Megan Z was able to provide a quick & positive response to my inquiry.
The communication was quick and positive.
Quite efficient. Support was quick and positive.
Technical Assistance
I'm using the AOMEI Backupper over several years for my desktop computers daily backups. When I have a technical difficulty, I ask the company by an email for their help and they always promptly response my request in less than 24 hours and always have a solution to my problems. I definitely recommend this company for anyone who wants to back up their systems safely and reliably.
Five stars to the sales department
I have to give five stars to the sales and tech department for getting me out of a sticky situation with data I needed to move from a failed clone effort to a new drive.
Moving the subscription from Partition Assistant to BackUpper helped tremendously.
Free program doesn't allow cloning an OS
I downloaded the program specifically to clone my OS to a new drive. the free option doesn't allow this, so what's the point?

Reply from AOMEI Technology
Very fast and efficient processing of my request
Very fast and efficient processing of my requête although it was a week-end and in a perfect french.
extremely prompt assistance
extremely prompt assistance. Highly professional. Top level.
Very fast and customer-oriented…
Very fast and customer-oriented solution to my small problem. Thank you
Thank you for the great service. I'm happy!
With AOMEI Backup, I purchased a program that makes me truly happy. It has excellent features and a well-structured design. And it also works perfectly in my native language, German.
There was a discrepancy during the purchase that needed to be resolved. The support team was easy to reach. I received quick and straightforward assistance. Thanks, Megan Z.!
I had a problem registering
I had a problem registering. Promp reply. Problem was router. New one registering sorted. Great and easy program that does job.
Thumbs up
Thumbs up! Very effective, with a good number of options for newbies like my self and time saving. Productivity is significantly enhanced. Great products!
AOMEI , the only back up software which I can trust
Perhaps AOMEI is the only data and disk back up software which I can really trust as I did use it and it never let me down.
I do like the simplicity of use , design and most important the reliability of restoring whole of a disk partitions without facing nasty issue after that.
Thanks Aomei for offering such an usable backup and restore app.
God bless
Fast & Efficient service
file backup is working great
I had direct inquiry regarding WIN PE options in AOMEI backup.
I had direct inquiry regarding installation and registration key and Owen Tan tech was more than helpful in helping to resolve my issues.
Yes I did have to resort to reinstall from scratch from Microsoft ISO files because my OS was corrupted and there wasn't any good reason to make a backup until I have a good OS to save and protect.
With AOMEI backup program and partitions assistant are now the cornerstone of my new tranquility and peace of mind.
It is people like Owen Tan that make a company shine.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







