AOMEI Technology Reviews 622

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service and the helpfulness of the staff, noting their quick response times and efficient problem-solving. Many people appreciate the quality of the service provided, finding it to be fast, professional, and effective in resolving their issues. However, some people were dissatisfied with certain aspects of the product, particularly regarding license management and a specific flaw in the WinPE environment. A few other people also felt that while responses were quick, the underlying issues, such as transferring licenses between devices, still needed a better long-term solution.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the product as a good and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers were surprised by the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Service

Clients share positive opinions on service, with many praising the quick and efficient responses to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with AOMEI for many years. I have tried other companies as well, but none seem to match my experience with this one. Yesterday I was helped by Lanry Lucky, a representative that not only r... See more

Rated 5 out of 5 stars

With AOMEI Backup, I purchased a program that makes me truly happy. It has excellent features and a well-structured design. And it also works perfectly in my native language, German. There was a dis... See more

Rated 5 out of 5 stars

I have both AOMEI Backupper and AOMEI Partition Assistant lifetime licenses for several years now. Both programs work perfectly. And their service is also excellent. I recently bought a new laptop and... See more

Rated 5 out of 5 stars

Perhaps AOMEI is the only data and disk back up software which I can really trust as I did use it and it never let me down. I do like the simplicity of use , design and most important the reliabil... See more


Company details

  1. Software Company

Written by the company

AOMEI provides reliable Windows backup & restore software, easy iPhone backup & data transfer tool, safe hard disk partition manager for personal and business of all sizes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

622 reviews

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1-star

Replied to 36% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

When we are trying to restore a specific backup file on a different device it comes with the following error "Element or image file not found".

When we are trying to restore a specific backup file on a different device it comes with the following error "Element or image file not found". I have tried on different PC as well still the same error. We just need to recover a specific day backup only and it is not working. We don't have the first full backup but have all incremental backups. Can you please help to fix it.

15 November 2022
Unprompted review
Rated 5 out of 5 stars

The Best BACKUPPER and RESTORE by AOMEI

This is the best free edition that I have used. The paid version would be great. It works very good with incremental and differential backups. I'm restoring backups to my new U59 mini computer Windows 11 pro from my old Windows 10 pro and it has worked great so far. I recommend AOMEI BACKUPPER.

9 November 2022
Unprompted review
Rated 5 out of 5 stars

i backup 812 GB and tried restoring

i backup 812 GB and tried restoring , it restored complete 812 GB. I also use EaseUS software free edition and backup/restored but this EaseUS failed to restore all data , it just restored 600 GB and failed to restore 212 GB of data

13 October 2022
Unprompted review
Rated 1 out of 5 stars

I tried to download the free software

I tried to download the free software. Predictably, the instructions would not let me continue without opting for one of their pre-paid packages. I was desperate at this point because my hard drive was ready to go and I needed to clone it ASAP. I bit the bullet and paid the $48.71, figuring it was cheap insurance to ensure the job gets done. The cloning failed to work and I was forced to use an alternate means. When I tried to get my money refunded by checking the AOMEI website, there was nothing that I could see regarding a resolution dispute. DO NOT USE this company. Their support system is seriously lacking and they obviously don not stand by their product..

24 September 2022
Unprompted review
AOMEI Technology logo

Reply from AOMEI Technology

Very sorry for the inconvenience caused to you.

To be honest, most of the functions of AOMEI Backupper are free to use, which can meet the needs of 95% of users.

For the problem of cloning failure, I don't know if you have contacted our technical support via support@aomeitech.com, they would reply you and help you solve the problem in time. If you did not receive a reply from us, please check if it was sent to spam.

Regarding refunds, we do not know whether your order has been refunded. If not, please contact support@aomeitech.com and we will process your refund immediately.

Rated 5 out of 5 stars

Good products, great support

Use the backup tool already for many years.
Also support is great, I lost my key, but Joey helped me out. Many thanks.
I would certainly recommend AOMEI.

30 September 2022
Unprompted review
Rated 5 out of 5 stars

Windows 11 Back up made easy

Was struggling to make a back up of my windows 11 drive to make a restore to another drive as back up.
I had Paragon 15 but as the drive had several partitions create by windows it was difficult knowing what to do. When i finished and restored my back up failed to boot.

Did some research and downloaded Aomei Backupper. It was so easy to use. I selected back up system and it automatically chose the 3 relevant partitions i needed.
I then restored to my back up drive. When i changed my bios to boot from the new back up disk it booted 1st time...i was well happy
Great work Aomei

28 September 2022
Unprompted review

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