ANWB Reviews 

I am not too sure why the bad score however in my experience Anwb has always been fantastic.
I use them for my ebike and it got stolen twice. They always refunded me with no problems within a week or so.

They do not respect people and time. Cancelling of driving lessons is for them normal... so if You want to make it quick and without any complications better choose different company.
Sad but true.

Not regards.

M

This is a 5 star service worth every penny.

Today I managed to block my cabrio's hardtop roof, and blew the fuse of the side windows.
Me, not knowing anything about car repairs, wiring, or car mechanics, started to panic.-What am I going to do with a cabrio fully open during the night?-

Then I called anwb for the first time in my life. I was a little afraid about the communication (I dont speak dutch), but then I realized, they have english option when you call them. HUGE plus.
The lady on the phone was very nice, asked for the details she needed and dispatched the serviceman. He arrived 12 minutes EARLIER than the promised time.
He identified the problem in roughly 4 minutes, and fixed it in another 2.

The nightmare was over before it has begun.
I am very thankful for this service, saves me a lot of time and nerve.

They were helpful but also pretty inconsistent with their help. Sometimes they would send help and others they would say "it's not included in your package" and stuff like that. Also you have to make two membership logins orelse they'll cancel you, which is what happened to me. Who knows what else you have to do or they'll cancel you!

Simply terrible.
They didn't communicate to me that the membership fee was expired, they got to forced incasso directly. Requesting for a yearly subscription of 15,50 Euro a fee of 24,5 euros. That's 170% surcharge!!

This considering they collected the insurance money monthly direcly from my account.

If it's not enough, to end the membership subscription you need to call them!! (Not online in your portal!!) So if it's afternoon or during weekends or public holiday you can't cancell the service. That's what I call scam.

Do not buy from them any service. For good cheap insurance buy the one from hema!!!

Last February the 10th I had to call a tow to take my car to a shop. It had overheated and blown something in the coolant circuit. While waiting for it to cool, to drive it slowly to a car shop, it also ran out of battery and would not start.

I called the ANWB and they sent someone. They let me walk home, as I was close, and agreed to call me before so I could cycle back to my stranded car once they arrived.

When the ANWB employee called he was already almost at my car. He was kind enough to tell me to relax once I told him I would run not to make him wait. Once I got there he instantly tried to fix my car. He quickly identified where the coolant leak was, took the time to show me, and let me know it was a cheap repair as he had seen this often in other units of the same model of my car. He then jump started my car to check that it was not starting because of a battery level failure and not some other more serious issue. It started. He then told me he could take me to an ANWB shop that would fix my coolant circuit for an extremely cheap price (around 100eur) taking into account I needed a new coolant expansion deposit.

He arranged for a different employee to pick up my car (as his was not capable of towing me), gave me the phone number of the shop and his colleague's name. His name was Gorkhan, 2903. He was extremely kind, took the time to let me know the price of the repairs was low, waited for me to arrive by bycicle, and was clearly working hard as he instantly left after helping me.

Before he left he told me his colleague with the tow should be quick, as he would be clocking out in about 30min.

The tow colleague, Raymond, was very quick too, loaded my car into the truck, and took off to the shop instantly.

I picked up the car later in the day, payed a symbolic price for the repair and everything was great. I even had the car cleaned on the outside.

In all, these guys let me make a one year membership on the day, waited for me to return from home, checked my car problem and gave me a price, towed my car, fixed it, and cleaned it. Everything for 300EUR.

I have been in a loop for over a month. My payment is automatic in the ANWB system, however, I received an email (very impolite) from a money collector company (TKB) with this title "Do you want to get rid of your payment?"!!!
I was shocked and right away I sent them all of my payment slips and explained that my payment is automatic and this is the documents! They did not answer me. I called ANWB and informed and they said that it is something wrong with our system. I inform TKB and again they did not answer.
After a couple of weeks, I received the same email "last announcement" with something like threatening! (all for 15 euros while I paid them like 200 euro until that moment!). I called TKB and they said we will check, but as a result, I received an official letter from them that I must pay them the penalty! After many calls, I understood that the automatic payment is only for the car insurance!! for membership we have to pay separately. It means the company has various departments with different payment methods. I had to pay the penalty and it is a very unfair and confusing system!

I was encouraged to take an ANWB membership so that i could get the item i wanted to buy in the shop, for a reduced price. I didn't think of it anymore until i received emails saying that my membership was up for renewal for a much higher price then i originally paid. I tried to reply, .....not possible. Looked at the website, ....no email contact possible. The only way to cancel the memberships seemed to be by phone, which i was not prepared to do from outside the Netherlands. The external credit company contacted me. Several times i explained that it was not possible to get in touch with the ANWB in a suitable manner for me. They told me they could not deal with this and threatened me with legal action. Finally i got mail option through my twitter communication with the ANWB. The letter will take at least 10 days to arrive.....Terrible serivce, never again!

I asked for pech help while having dynamo smoke. Crazy woman on the customer service came with custom policy like such incident we don’t cover. You should call your car insurance. What a bulshtt is that? I paid all pech help for anwb, accident is for my car insurance. Big company stealing customer money for custom policy.

I went online to close my account, followed the procedure and got confirmation. Little did I know that it only closes your 'online access account' and not your actual membership.

2 months later, I've received bills for membership, plus fines of 50eur from an external credit company for not paying the membership. You have a misleading page that gives the impression the account is closed. Plus If you aren't able to withdraw the money from my account, why would you continue the membership?

Complete robbery

Worst company i have ever dealt with which is surprising from such a big organisation. I failed a compliant, had the complaint hander call me a liar basically to my face. The scam you in to locking you in to break down membership when taking car insurance out, and even when asked "can you cancel the membership at any time with no cost" they say yes when in fact the answer is no... and now i am left to pay a bill until Aug 2021 for roadside assistance when i do not even own a car! They just say also its in the terms and conditions (which are in Dutch only). Even though i ask the question directly to the advisor! The advisor also used the sentence "well you are in Netherlands", so you are fine to speak english when you want to take expats money , but then when it comes to disagreements it something different! Disgusting company - do not use them.... especially if you are an expat/international living here! To be honest, i do not even really care about the money, its like 130 Euros or something. It is about the principle and the lack of respect and people thinking they can accuse people of things without no basis. I will be sure to spread the word within my media contacts! shocking! ANWB - times have changed, this is not how you speak to consumers anymore!

Our car engine broke in France.
We were assisted by a rude ANWB partner who took us to a ghost town with no open hotel, cafe, restaurant, etc. Nothing and nobody.
We were left with all our luggage (full car) on the sidewalk.
After hours of failed attempts to find a way out of there, we manage to convince a taxi from another city to pick us up.
2 days later, we had to travel 200km to pick up a replacement car in a high risk Corona area. And I guess we were lucky because at first ANWB didn't want to provide a car.
Back in the Netherlands, ANWB denied paying for all taxi costs, refunding a max of 150€.
Adding to this, we must make proof that car has been fixed within 3 months (in the thousands of euros). Otherwise we will be charged the transport costs.
Great service!!

ANWB,thank You for service,You save our holiday. when our car broke down end problem wasn’t solved in 48h,we got great change car with witch we could save go forward to 🇱🇻 Latvia end backway. 🤗👌👏🇳🇱💯👌

So happy, you saved our holiday! Our exhaust pipe was broken on the highway in Denmark when we had to catch the boat to Norway early the next morning. Dansk Autohjealp came - sent by ANWB, had already bought the right pieces for out specific car (!!) And fixed it on the spot!
Now we're back on the way to catch our boat!

Super dankjewel!

I forgot to pay a bill, and obviously that's my fault. They immediately sent it to an incasso agency.

I wanted to call this agency, but they were unreachable so I couldn't ask them to help me give the needed information to pay my bill. I tried several times on different days, and I still couldn't reach them. I sent a mail, no answer. I sent another, no answer. We're over a month further and I still have no answer. This is really annoying and I have no way to reach them.

Great service. I'll call my neighbor or friends when my car breaks, because this is just crap af.

Very bad insurance . Becarefull with hidden polices . I have a moped insurace with this company . I had a accident 1 year ago and they don't help me well and they make me gulity and send me a bill to pay after 1 year and said your brother was riding moped and he was younger then 25 years old so he is not in insurances so you have pay us back . They never tell you before younger then 25 is not in insurance . I am very sad i have no much money to pay back this surprise money .

more than 15 days for answer to an important e.mail business (campsite owner in my case), bad service.
We cannot wait 1 month to explain problems, asking question etc.
VERY BAD SERVICE.

Even one star is a lot for ANWB but unfortunately, that is the minimum. Internet is full of reviews by people that their money has been stolen by ANWB. From people who changed their address but ANWB sent the bill to their previous address although they had their email address (In this case they can claim they have contacted you but you did not answer so they have an excuse to charge more) to those who cancelled their contract on time but ANWB force them to pay for an extra year with the extra cost of their collecting agency and even more fraudulent, people how never had a contract and forced to pay. Yes, I know you think it is not possible but ANWB actually did it with many people like me. I called and gave them my details and asked for a quotation meanwhile I also checked other options then I found a much better deal so I went for that. 4 months later I received a letter from their other party TKB says I have to pay the membership fee plus the collecting fee and legal interest. They have told me you have asked for membership and that call can be considered as a signed contract!Whateverer I said that was just an inquiry they did not accept and force me to pay. Because the bill is less than 200 Euro if you want to go through the legal process it will cost you more. They know this and they are making money in this way with different excuses. Here I list several of the main ways I found in the reviews:
1. Your address has changed you forgot to tell them they send the bill to the previous address although they have your email address. you won't see the bill so you don't pay then you have to deal with their other party TKB and pay the bill with extra costs.
2. Your address has changed you informed them they still send the bill to the previous address although they have your email address. you won't see the bill so you don't pay then you have to deal with their other party TKB and pay the bill with extra costs.
3. You cancel the membership via phone. You don't expect any bill a few months later you get an email from their other party TKB and will be forced to pay because you have no proof that you canceled. Even if you complain you did not receive the original bill they will claim they have sent it to you.
Apart from these, they are also very bad in giving services just check their review to see how bad they are.
There are also some hidden things in their membership, for example, they do not tell you the membership is for you, not the car so if your wife or partner had bad luck with the car they won't be there to help. Or in another example, I saw some reviewer claimed their car has been taken to very expensive garages working with ANWB and they received some services in those garages which they could have it at least twice cheaper in any other. Conclusion: more you stay away from ANWB more happy you will live.

Oplichters. I was in NL temporarily and bought something at their shop in Meppel. The salesperson said if I opened a membership it would be cheaper. They needed a Dutch address so I gave them the address of the marina where our boat was stored. I had assumed that as with any other membership that if you don't pay the dues the next year your membership lapses. Not so, they send the invoice to the marina (where I don't live) and because I never received the invoice they send it to an incasso bureau who have apparently added much more cost. How much, i don't know because I can't get hold of these so called demand letters. I am on a boat and my home is in Australia. This is pure bullying and so wrong on all accounts. Your business model stinks ANWB

Very bad service,they refused to give me a replacement car although i was entitled to it according to my policy,had to wait in cold with my 3 small kids for 6 hours until my car was fixed,had to cancel my appointment and so on.I made a complaint, the answer was that the mechanic was wrong and he should have gave me a replacement car.I cancelled my anwb .Very bad,unreliable.